I hate Time-Warner Oceanic Cable's Service

[Boze]

(Cliff notes below)

SO my internet connectivity has been... spotty at best... the past week and a half. I put in a trouble call via the normal channels (i.e., called the central office) and they told me last Wednesday, May 4, 2005 that the soonest they could send a tech out to look at it would be Friday, May 13, 2005.

I was not happy. At all. A week and a half to look into why I'm losing connectivity? So instead the sweet lady on the phone and I go through about an hour of troubleshooting all kinds of things. Eventually we come to looking at the cable line itself going to the wall. The faceplate is cracked in half. Apparently the movers moved my bookshelf a little too close to the wall. So I broke out the drill, detached the face plate, and tightened up the coax cables, which didn't do jack. She and I ran diagnostics on the cable modem and found nothing out of the ordinary... when she was able to even connect to the damn thing.

So now its Friday and the tech just left. He was literally here for about 3.5 minutes... just long enough to The Remedy - Jason Mraz to start and almost finish. He tells me its not the cable connection at the wall. All he did was unscrew it and screw it back in. JESUS F***ING CHRIST. I could have done that my own d**n self! I don't need some tech (more angry adjectives to follow, beware) to come to my room, hold me up on my Friday evening, to do that. I can do something that simple myself! So I ask if it could be the modem. "Oh, no, da modem e-dah wourks awr id duw'n wourk". "You mean to tell me either your modem works perfectly or it doesn't work at all? I've troubleshot a helluva lot of hardware in my time and I can count on one hand the amount of hardware I've seen that just 'stopped' working." To which he chuckles. Yes, bruddah, I am not a dumbass average joe consumer.

So now he has to call the foreman, who's going to call someone to come check the building... and I'm supposed to receive a call when this happens to see if my connection has improved or remains less than optimal.

CLIFF NOTES:

1. Connection unstable
2. Waited 1.5 weeks for tech to inspect
3. Tech spends 3 minutes here, does nothing important
4. More waiting, this time on others
5. Pissed
6. Really f***ing pissed

 

[Otaking]

:beer:

 

[suse920]

fios or dsl
EDIT: nevermind no fios on the island.

 

[Tom]

I hate encor tv love channel because i was watching a movie with diane ladd and viggo mortenson and the title is sometihng about the moon and they go to woodstock and later when thre movie ends during the credits they ritchie havens is singing and then BAM theres a bunch of commercials for like 19 different movies i dont give a flip about and the credits are scrunched down at the bottom of the screen and then finally at the very end the commercials stop and the credits are back to full size and anothewr bitchin song from woodstock is now playing but it's almost over..

 

[sniperruff]

keep complaining and eventually they'll give you some free stuff.

 

[Linux23]

you're complaining about internet service, when you're living in paradise?

 

[dug777]

Originally posted by: Linux23
you're complaining about internet service, when you're living in paradise?

a paradise without ATOT is no paradise

 

[krcat1]

Was the tech a company employee or a contractor?

I use Charter. Most of the people they use ( that I have seen ) are contractor.