Originally posted by: SampSon
Originally posted by: Cuda1447
Originally posted by: SampSon
The minute they started to give me the run around I would have immediately called my credit card company and reversed the charges.
I would have went into the store and made a big rukus, got Apple and AT&T corporate on the phone at the same time.
Then I would have told them I am enacting the state law that says you have to issue a full refund with no questions asked within 30 days (probably not applicable to you). While they were being chewed up by me I would have made them aware that the credit card company has already reversed the charge and has been instructed to accept no further charges from the establishment and if they do, fraud charges will be pressed. Then tell them if they refuse to accept the return of the merchandise that the credit card company will not accept the charges and the refusal will be construed as an acceptance to keep the merchandise free of charge.
I did something similar, though to to that degree, with a couple companies. One of them being sprint. It seems that once you really get on them they always seem to have some magical corporate number that they can call to make it all better.
I personally think you're full of shit. If you pulled that shit in my store I'd just tell you to leave and call security. So you reversed the charges? Like I give a fuck. Keep your phone and get the hell out. If you think those reversed charges will stick, fine by me. Have fun dealing with the credit company and corporate.
I don't really care if you think I'm full of shit. If you, as a business owner, put me through a run-around like the OP got I wouldn't want to enter your store ever again. As if not being able to do business with scumbags like you is some sort of threat. Security? What is security going to do, throw me out of a worthless establishment that I don't want to do business with? This just gets worse by the minute! Hopefully they don't bring me in the basement and break my kneecaps too!
Yes charges I have reversed have stuck for a couple of situations. I'd rather deal with my credit card company, who've I've been a loyal customer to for some time, than a small potatos scumbag dealer such as yourself (or your hypothetical self). If the shop owner wants to dispute them, then fine, be my guest. It's their time and money to waste, not mine, because I'm not going to end up paying a dime. The credit card company may end up eating the cost to pay the shop owner if their appeal is accepted. If they don't then what is the owner going to do, sue me? Go for it big shot. I guess I'll see ya in small claims court. Have you never reversed a credit card charge due to a dispute with the establishment you did business with? Mabey you're the type that just accepts taking it in the ass and moves on.
As for the refund laws, do you expect the shop owner of an establishment like the OP went to to actually fully understand specific refund laws? Here the absolute refund period is 7 days with a receipt of sale unless the refund laws are conspicuously posted within the view of the customer. These laws are also debateable and can be appealed to the BBB. Do you want to take the time to deal with the BBB?
The whole point is that if you get in the face of a little store with action and lots of words (as half-truth as they may be), they aren't going to do a lot to counter it. if they want to move it up to "corporate" if there even is a corporate beyond the services they contract for, then go for it. I've had more luck dealing with direct "corporate" when pissed off than I've had with owners/employees of small shops.
I hope that you're presenting a hypothetical scenario about owning a store and you're not one of thoes douche bags who runs an indirect cell phone retailer. If you do own one of thoes shops I bet you sell lots of blinged out cell phone cases to suburban thugs, right?
This is all in good fun of course. Don't get your little panties in a bunch.
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