I hate Best Buy

[mztykal]

Um last I checked no HP comes out of the box with 1yr of Norton. It comes with 2 months of Internet Security. And also no one at Best Buy gets commission, just hourly. Sad.

Oh well your wifes friend is a idiot, btw Best Buys warranty is the worst in the world. I've had better luck with CompUSA's one than theirs. Circuit City is decent on theirs also.

 

[RaiderJ]

A fool and her (husband's) money....

 

[herbiehancock]

I almost think there is a small part of sour grapes playing here because she dissed his choice of the HP laptop at CUSA he tried to get her to buy, which was a good deal by the way, and then the BB employee got her to buy an HP laptop in the store, albeit a little less powerful one than the one from CUSA. Guess the BB dude is just a better salesman than HomeAppraiser......or maybe she just trusted the BB dude more?

 

[OVERKILL]

In reality, the final decision to purchase that laptop came down to your wife's friend, not best buy.


Unless, best buy had a gun to your wife's friends head.

 

[daveymark]

Originally posted by: ColdFusion718
Your wife's friend doesn't sound very smart. She hates HP yet she bought such a computer.

PWNT.

 

[j00fek]

Originally posted by: beer
pwned.
can't get mad at someone for doing their job.

 

[randomlinh]

what's wrong w/ a service plan on a laptop? I've found it to be very useful. I've had a screen go out on an iBook, two friend's had fried dell motherboards at the ~1.5-2yr mark, another friend spilled crap on her keyboard and got it fixed under the extended warranty. Of course, I've never had any experience w/ the Best Buy warranty specifically, so who knows.

anyway, your wife's friend apparently can't put her foot down.

 

[kevman]

yeah sure it was "wife's friend"

 

[SagaLore]

You shafted her by recommending Best Buy. She should have bought a Dell or Gateway online.

 

[Golgatha]

Originally posted by: randomlinh
what's wrong w/ a service plan on a laptop? I've found it to be very useful. I've had a screen go out on an iBook, two friend's had fried dell motherboards at the ~1.5-2yr mark, another friend spilled crap on her keyboard and got it fixed under the extended warranty. Of course, I've never had any experience w/ the Best Buy warranty specifically, so who knows.

anyway, your wife's friend apparently can't put her foot down.

Here's a personal story. I had a guy from the computer department try and sell my the 3yr warranty on a Samsung 19in LCD panel, which has a 3yr manufacturer's warranty. The warranties are not additive (i.e. only 3yrs total no matter what happens), if it breaks they send it to the manufacturer anyway, and their dead pixel policy was actually worse than Samsung's policy.

The salesperson told me that a single dead pixel would warrant replacement of the panel under their warranty, which was a complete lie. I told him I would absolutely buy the warranty if he could get his manager to give me that commitment in writing. Long story cut short, he didn't sell the warranty and he ended up making a fool of himself. His body language suggested he knew what he was saying was completely false, but he had to save face because I challenged him in front of several other customers and acted surprised when what he said was not the case.

Best Buy used to be great, but since they started up their campaign to get rid of "devils" from their stores (you know, guys like me who will read the ad and regularly buy loss leaders). The thing about getting rid of "devils" like me is that us "devils" will also not think twice about dropping major cash on HDTVs, and $500 video cards (which they've also quit carrying in-store most likely because guys like me will also use the 10-12% off coupons for the $500 video card). Their most recent earnings statement shows that they're alienating their best customers.

 

[Scarpozzi]

A sucker is born every minute. You shouldn't shop for such large items at stores like BB. They simply have too much markup because of people who get drawn in by the store's setup and salespeople.

The last thing I bought from BB was a Pioneer receiver. I ended up getting the $199 receiver for $192(after 12% discount) out the door with a $30 gift card and a form for a $100 MIR. I probably won't buy anything else from them for another 2-3 years. Most of their items are more expensive than Walmart and even Circuit City.

 

[JEDI]

Originally posted by: HomeAppraiser
She was looking for a new laptop for around $600 to replace her four year old emachine PC. To get her the best bang for the buck I recommended the HP Pavilion dv6113us for $629 after MIR at CompUSA. Is has an AMD Turion 64 X2 Mobile Technology TL-50 Processor, 1GB DDR2 RAM, 80GB 5400 RPM SATA Hard Drive, 15.4-inch WXGA TFT Display, 8X DVD+/-RW Drive, with Windows XP Media Center Edition 2005. I figured it was the best New Years Day bang for the buck out there.

HomeAppraisersWife tells me that her friend does not like HP, ok fine then to stay under $600 without dropping down to a Celeron or Sempron I say have a look at this Gateway MX6433 Notebook with Lexmark X1270 All-In-One Printer package at Best Buy for $550 out the door.

She goes to BB where some fast Eddie gets a hold of her and sells her this HP dv6108nr for $750 then adds the 3-Year Performance Service Plan for $179.99 and Anti-Virus. She walked out the door spending just under $1000!

with things like that, i go WITH them to buy it. or save the hassle and buy online at dell.com

oh well, the salesman did his job, and did it well. he found a mark, and took advantage, like he's trained to do.

 

[sniperruff]

it only matters as long as she likes it.

to be honest, i think it was the AMD CPU that she didn't like.

 

[FoBoT]

what is the "bad" part ?

they injected her with truth serum and made her do something she didn't want to do?

maybe she should just buy stuff online from now on and not go into B&M stores

 

[TanisHalfElven]

Originally posted by: HomeAppraiser
She was looking for a new laptop for around $600 to replace her four year old emachine PC. To get her the best bang for the buck I recommended the HP Pavilion dv6113us for $629 after MIR at CompUSA. Is has an AMD Turion 64 X2 Mobile Technology TL-50 Processor, 1GB DDR2 RAM, 80GB 5400 RPM SATA Hard Drive, 15.4-inch WXGA TFT Display, 8X DVD+/-RW Drive, with Windows XP Media Center Edition 2005. I figured it was the best New Years Day bang for the buck out there.

HomeAppraisersWife tells me that her friend does not like HP, ok fine then to stay under $600 without dropping down to a Celeron or Sempron I say have a look at this Gateway MX6433 Notebook with Lexmark X1270 All-In-One Printer package at Best Buy for $550 out the door.

She goes to BB where some fast Eddie gets a hold of her and sells her this HP dv6108nr for $750 then adds the 3-Year Performance Service Plan for $179.99 and Anti-Virus. She walked out the door spending just under $1000!

so what. when i got earthlink the guy tried to sell me so much other extra crap. all i had to say was no thanks (about 10 times). he was all try it for 1 month blah blah blah. thats what sales ppl do. friend =dumbass

 

[mugs]

I assume she already opened it, unfortunately?

 

[wasssup]

Honestly, the best store in my area (no lying salesmen, no pressure) is staples. I don't really shop at any other store unless there's a sale item I absolutely must get elsewhere.

Only problem is the younger cashier who occasionally works returns is an ass, always making things difficult.

 

[fbrdphreak]

Originally posted by: HomeAppraiser

Originally posted by: handoverfist

Originally posted by: postmortemIA
Simple law of nature, predator vs. prey. And Eddie got pretty cool commission out of that overpriced service plan.

Eddies at BB don't work on commission.

I believe they get "spiffs" if they sell over a certain number of extended warantees and service plans. The spiffs being free stuff and a higher % off purchases.

No they don't.

 

[mrSHEiK124]

Originally posted by: dj2004

Originally posted by: InverseOfNeo

Originally posted by: ColdFusion718
Your wife's friend doesn't sound very smart. She hates HP yet she bought such a computer.

QFT.

Double QFT.

Triple, Best Buy might suck 99.9% of the time, give or take .1%, but your wife's friend is an idiot for being coerced into doing exactly by what she said she wouldn't do.

 

[yllus]

Being ex-sales in the computer department at Best Buy, I fully admit that we salivated when a woman walked in alone looking to buy a computer. They're just so easy to scare into buying an extended warranty.

Disclaimer: I never lied or stretched the truth doing sales, and only by the grace of being very well-liked by my store manager escaped the axe for doing so.

 

[bennylong]

The Best Buy worker did a great job. It's your wife that is the problem. She ain't too bright.

"Extended Warranty?? How can I lose???"

 

[postmortemIA]

Originally posted by: fbrdphreak

Originally posted by: HomeAppraiser

Originally posted by: handoverfist

Originally posted by: postmortemIA
Simple law of nature, predator vs. prey. And Eddie got pretty cool commission out of that overpriced service plan.

Eddies at BB don't work on commission.

I believe they get "spiffs" if they sell over a certain number of extended warantees and service plans. The spiffs being free stuff and a higher % off purchases.

No they don't.

He's right, I was wrong - even employees there get shafted.

Here is description what they get: some virtual points that in best case mean free DVD for top salesman.

 

[RbSX]

Originally posted by: HomeAppraiser
She was looking for a new laptop for around $600 to replace her four year old emachine PC. To get her the best bang for the buck I recommended the HP Pavilion dv6113us for $629 after MIR at CompUSA. Is has an AMD Turion 64 X2 Mobile Technology TL-50 Processor, 1GB DDR2 RAM, 80GB 5400 RPM SATA Hard Drive, 15.4-inch WXGA TFT Display, 8X DVD+/-RW Drive, with Windows XP Media Center Edition 2005. I figured it was the best New Years Day bang for the buck out there.

HomeAppraisersWife tells me that her friend does not like HP, ok fine then to stay under $600 without dropping down to a Celeron or Sempron I say have a look at this Gateway MX6433 Notebook with Lexmark X1270 All-In-One Printer package at Best Buy for $550 out the door.

She goes to BB where some fast Eddie gets a hold of her and sells her this HP dv6108nr for $750 then adds the 3-Year Performance Service Plan for $179.99 and Anti-Virus. She walked out the door spending just under $1000!

The ultimate irony is your sig,

HP support svcks more @ss than a Beverly Hills plastic surgeon

Why would you recommend someone an HP computer to start off with?

It's not BBs fault your wife's friend is a gullible idiot.

 

[n7]

You guys are idiots.

Extended warranty is something i think is worth it on a notebook; i have one on mine.

Last time i checked, Consumer Reports agrees with me.

And your wife's friend obviously isn't too bright, or she would have gotten what you recommended, not another notebook.

And while i wouldn't say Norton is ideal, it's better than nothing for the average dumb consumer too.

 

[TallBill]

Originally posted by: bennylong
The Best Buy worker did a great job. It's your wife that is the problem. She ain't too bright.

"Extended Warranty?? How can I lose???"

Uh, it wasn't his wife that bought the computer.