I hate Antec

[13Gigatons]

I have a Antec enclosure with a bad USB port, I have to RMA the whole thing to get it repaired. The part is listed on their site but out of stock.

It's going to cost more in time and money for both of us to do a RMA.

 

[Dr. Zaus]

You hate them because they are fixing something that broke?

 

[13Gigatons]

You hate them because they are fixing something that broke?

The hassle factor is the problem. Disassemble, pack it up, ship it out. Hope the whole thing doesn't get damaged during shipping. All to replace a small part that is out of stock.

 

[SpatiallyAware]

Completely unfounded complaint.


They don't have the part in stock. Do you think they're lying about this? What do you expect them to do, ship you out a brand new case or something?

If you're within the return period then take it back. Otherwise you're doing pretty good to even get a reply from a case manufacturer, in my opinion.

 

[Dr. Zaus]

The hassle factor is the problem. Disassemble, pack it up, ship it out. Hope the whole thing doesn't get damaged during shipping. All to replace a small part that is out of stock.

I understand; but what would you rather they do?


PS

there is NO sympathy on ATOT. The point of the forum is to play devil's advocate no matter the situation.

 

[dawp]

Have you thought about, oh i don't know, maybe waiting or asking if the part will be in stock soon?

 

[lxskllr]

I'd have bought a $5 USB hub, and dealt with it.

 

[13Gigatons]

Have you thought about, oh i don't know, maybe waiting or asking if the part will be in stock soon?

I keep checking the site everyday but it's always out of stock. I did ask what the eta was but they have not replied yet.

 

[rsd]

RMA'd a barebones PC to Foxconn. They received it 2 weeks ago, still waiting on any word that the replacement shipped. Now that's bad RMA service.

 

[13Gigatons]

I'd have bought a $5 USB hub, and dealt with it.

That won't fix the problem. The whole PCB board needs to be replaced.

 

[Vic Vega]

If there were ever a reason to hate, this is it.

 

[lxskllr]

That won't fix the problem. The whole PCB board needs to be replaced.

What are we talking about here; a PC case, or drive enclosure?

 

[Capt Caveman]

Antec is great. I have damaged the front door and ports of a case and they just sent me replacement everything. I have also had case fans go bad and they just sent me new ones.

 

[Josh123]

What would you rather them do?

Antec is the only case I go with and I've always had good luck with them.

 

[amdhunter]

NZXT sort of screwed me on a brand new case that was missing a whole bunch of stuff. A forum mod/employee said he'd hook me up, but the stuff never came.

I have no real proof I was missing the parts, so I just dealt with it and bought my own.

 

[busydude]

What would you rather them do?

Provide him with hookers and blow.

 

[CraigRT]

eBay or scour internet for part?

 

[BoomerD]

That won't fix the problem. The whole PCB board needs to be replaced.

You'd plug the USB hub into the back of the case...at a motherboard port and bypass the wonky front panel that's giving you problems.

That way, you'd have USB connectivity while you wait (patiently but hopelessly) for the parts to be restocked...

 

[lxskllr]

You'd plug the USB hub into the back of the case...at a motherboard port and bypass the wonky front panel that's giving you problems.

That way, you'd have USB connectivity while you wait (patiently but hopelessly) for the parts to be restocked...

^^^

I was assuming we were talking about a PC case here. You could even make it permanent. With a bit of creativity(yea, I know it's in short supply on ATOT), it would look as good as a factory solution, and be more functional.

 

[BoomerD]

^^^

I was assuming we were talking about a PC case here. You could even make it permanent. With a bit of creativity(yea, I know it's in short supply on ATOT), it would look as good as a factory solution, and be more functional.

Me too...now if this is something like a HDD enclosure, obviously this isn't going to work. BUT, when I see "Antec" and "enclosure." I think of these:

http://www.antec.com/Believe_it/product.php?Series=MQ==

not these:
http://www.antec.com/Believe_it/product.php?Per=YTI=#hdd enclosures

 

[CRXican]

do you really need EVERY single USB port?

 

[Arcadio]

Antec is a great company. They make awesome products, especially computer cases and power supplies.

 

[dave_the_nerd]

I've been watching their website for months, hoping that drive rails for my case will be back in stock some day.

Antec would rather sell you a new case, or just replace the case, than go to the trouble of warehousing parts for all the different case designs they've sold over the years. (Gazillions of them)

It makes business sense. But it sucks if you were raised old school, fix-old-don't-buy-new.

 

[BoomerD]

Antec is a great company. They make awesome products, especially computer cases and power supplies.

(antec doesn't make power supplies...they sell rebadged power supplies made by other companies to their specifications)

 

[13Gigatons]

Antec is great. I have damaged the front door and ports of a case and they just sent me replacement everything. I have also had case fans go bad and they just sent me new ones.

Nice. How do we get that service?