I feel for IT people

[RichUK]

Originally posted by: oogabooga

Originally posted by: RichUK
You're wrong, son. The correct usage was ?their? as it was intended to be possessive.

He was using, and you were suggesting, the incorrect spelling in that context as the correct spelling should have been their. There were two instances of the wrongful use of the word there instead of their both in the same sentence. Take a second look.

I was commenting on the "there" I bolded which would be "They're". I assume he meant (with whatever I changed in bold):

They're morons who want me to set up servers for them so they can run their databases and JDE frontends and yadda yadda, but they don't understand Press ANY key to boot from CD-ROM

I didn't say you were wrong, I just added. I only meant that you were incomplete and bolded and made an additional correction.

But, you seem to see that there (their/they're? OH GOD WHICH ONE IS IT) are two mistakes in the sentence, but both would not be fixed with their. Unless of course which he had meant IT's Moron (posessive), in which case it would be "their" but that sentence would make even less sense. As in someone's moron's wanted to setup servers but that someone (not being the moron he's insulting) couldn't press any key, which wouldn't match the rhetoric of the sentence.

but what do I know? I :beer: too much.

edit: sorry this was stupid thing to get into, on topic- support does suck.

I agree. In all fairness that specific sentence is quite unclear, poorly composed and doesn?t overly make sense.

I was assuming he meant:

Their morons want me to set up servers for them so they can run their databases and JDE frontends and yadda yadda, but they don't understand Press ANY key to boot from CD-ROM

Which if that was how he intended it to be read, the correct word on both accounts would have been ?their?.

Lol, I guess we'll have to wait until he comes back online to clarify exactly what he meant.

 

[oogabooga]

Originally posted by: RichUK
Lol, I guess we'll have to wait until he comes back online to clarify exactly what he meant.

pfffbt, at this point I don't care. It's the end of the work day and I no longer have to support people, it seems even sillier to continue to argue about grammar in a thread complaining about supporting people.

:beer: for everyone! Err, just RichUK. I do support so I'm poor afterall

 

[TheNinja]

I don't mind ignorant people, especially older people. I mean we grew up with electronics, think of these 40+ year olds trying to learn it all. I hate the people that I have to show the same thing to over and over and over.

I also hate when people say "The computer just screwed up. It was working fine and either the computer broke, or you guys in IT changed something". Yes b/c computers think for themselves now and can break themselves. I'm sure that cup of coffee you spilled, the bagel you ate over the keyboard, and the online shopping you were doing didn't have anything to do with it.

 

[KingGheedora]

Originally posted by: ABitTooSpicy
So glad I'm not in support anymore!! Even though I did level 2 technical support, every once in a while I would still end up with people as smart as a door knob! =)

:edit:

Thought I would update with my most annoying call from the support days:

This lady calls in and tells me that the software stopped working. "It was working yesterday and now it is no longer loading" she says.

I proceed to try and figure out why it isn't loading. So after talking to her I find out that her shortcut has disappeared and she can no longer start the software. So I'm already thinking that its a PEBKAC error. I tell her to go to Program Files to see if we can find the .exe and create her a new shortcut. She doesn't have the software listed in Program Files or under Add / Remove Programs.

Now I ask, have you have ever ran the software on this machine before? She says "Yes, it just disappeared".

I then proceed to ask "did anyone uninstall the software"? She says, "No".
I finally ask "What happened to your machine between yesterday and today?". She says, "Nothing, I only had it reimaged".

And thats when I realized I had to leave support!!!

That's not that bad actually. You can't expect everyone to know what images are...

 

[BrunoPuntzJones]

Originally posted by: Oiprocs
Does this mean that anyone that knows enough about computers can go work in IT? If 90% of the stuff is easy-no-thought-necessary, what is the other 10% composed of?

9% of it is bitching and cussing out why developers would do something to make the last 1% so difficult to troubleshoot/fix.

 

[SolMiester]

Originally posted by: Oiprocs
Does this mean that anyone that knows enough about computers can go work in IT? If 90% of the stuff is easy-no-thought-necessary, what is the other 10% composed of?

Understanding what they are trying to say!

 

[SolMiester]

Originally posted by: TheNinja
I don't mind ignorant people, especially older people. I mean we grew up with electronics, think of these 40+ year olds trying to learn it all. I hate the people that I have to show the same thing to over and over and over.

I also hate when people say "The computer just screwed up. It was working fine and either the computer broke, or you guys in IT changed something". Yes b/c computers think for themselves now and can break themselves. I'm sure that cup of coffee you spilled, the bagel you ate over the keyboard, and the online shopping you were doing didn't have anything to do with it.

Oh bud, give over mate, its the over 40's who developed PC's......LOL

 

[3NF]

Just because they don't understand the computer doesn't make them idiots. Auto mechanics make the same jokes about you IT people - what, you can't figure out how to fix your own car? Moron.

 

[SketchMaster]

What I hate is when you try to help them save time/money and they refuse to listen since they know better.

?You guys set up a wireless home network for our Qwest service, my two sons were on their computers and then my wife made a phone and every thing cut out including her phone call. Now I was told that we could use the phone and the Internet at the same time but evidently we were lied to about that. Now I want someone out here TODAY to fix this.?

"Is your phone a regular landline, or is it a service like Vonage where it uses the Internet?

"It's a landline."

"Does the phone work right now?"

"Yes."

?Well, Sir, I think it may be a problem with your Internet connection, you need to call Qwest first to see if it's an issue on their end and then we can send someone over.?

?It's not a problem with Qwest! We just got off the phone with Compaq and they said our IPs are bad and you need to fix them. Now get someone down here!?

 

[pstylesss]

Stuff like that happens all the time. Everyone seems to think we read minds... just 'cause we read their emails...

They seem to lose the ability to use adjectives when describing problems. Everything becomes "it".

 

[CaptainGoodnight]

I pick up the phone and immediately hear the sound of a PC continuously beeping. The person on the other end of line says, "Help! My computer won't stop beeping!". I start with the standard first step to fixing all computer problems: "have you tried restarting?", I ask.
"Yeah, but it still does it!", she says. I pause for 20 seconds, and asked if there was anything set on top of the keyboard. "No, .... oh, oops, my purse was on top of it!" she says "Thanks! It stopped beeping!"

 

[JDMnAR1]

Originally posted by: RichUK

Originally posted by: oogabooga

Originally posted by: RichUK
You're wrong, son. The correct usage was ?their? as it was intended to be possessive.

He was using, and you were suggesting, the incorrect spelling in that context as the correct spelling should have been their. There were two instances of the wrongful use of the word there instead of their both in the same sentence. Take a second look.

I was commenting on the "there" I bolded which would be "They're". I assume he meant (with whatever I changed in bold):

They're morons who want me to set up servers for them so they can run their databases and JDE frontends and yadda yadda, but they don't understand Press ANY key to boot from CD-ROM

I didn't say you were wrong, I just added. I only meant that you were incomplete and bolded and made an additional correction.

But, you seem to see that there (their/they're? OH GOD WHICH ONE IS IT) are two mistakes in the sentence, but both would not be fixed with their. Unless of course which he had meant IT's Moron (posessive), in which case it would be "their" but that sentence would make even less sense. As in someone's moron's wanted to setup servers but that someone (not being the moron he's insulting) couldn't press any key, which wouldn't match the rhetoric of the sentence.

but what do I know? I :beer: too much.

edit: sorry this was stupid thing to get into, on topic- support does suck.

I agree. In all fairness that specific sentence is quite unclear, poorly composed and doesn?t overly make sense.

I was assuming he meant:

Their morons want me to set up servers for them so they can run their databases and JDE frontends and yadda yadda, but they don't understand Press ANY key to boot from CD-ROM

Which if that was how he intended it to be read, the correct word on both accounts would have been ?their?.

Lol, I guess we'll have to wait until he comes back online to clarify exactly what he meant.

Ehhh - I say you are both wrong. I think he meant to say "These morons..."

 

[Demon-Xanth]

Computers have one major flaw that hampers thier usability to the general public.

They're not psychic.

 

[Nightfall]

Originally posted by: Captante
IME dumb people account for 90% of the calls for help to IT ... I do mainly contract network support jobs now so I deal pretty much only with other IT people but have done plenty of help-desk in the past & its mind-numbing!

Just about every IT job out there is all about customer service in some way shape or form. I find that training the users in IT related topics really helps matters out a lot. The problem is that a lot of knowledgeable IT people find training and helping "dumb" users to be a pain in the ass.

IMHO, the attitudes towards users have to change before the attitudes towards IT in return change.

 

[JeffreyLebowski]

Originally posted by: Cal166
Move away from desktop support and into managing and troubleshooting servers.

Want to give me a job then that just does that? Along with supporting desktop stuff, I also manage print servers, and file servers. And why does the SAN engineer need my help when he can't map to a drive on his SAN???

 

[JeffreyLebowski]

Originally posted by: RichUK

Originally posted by: JeffreyLebowski

Originally posted by: Captante
IME dumb people account for 90% of the calls for help to IT ... I do mainly contract network support jobs now so I deal pretty much only with other IT people but have done plenty of help-desk in the past & its mind-numbing!

Shoot, I do the support FOR the IT staff. I've come to notice IT means you know your one thing, ie IT. Nothing else. There morons want me to set up servers for them so they can run there databases and JDE frontends and yadda yadda, but they don't understand Press ANY key to boot from CD-ROM.

"their"

Wow, being from the UK I wood think that you'd be a little less Gestapo Grammar Nazi.

 

[JeffreyLebowski]

Originally posted by: oogabooga

Originally posted by: RichUK

Originally posted by: JeffreyLebowski

Originally posted by: Captante
IME dumb people account for 90% of the calls for help to IT ... I do mainly contract network support jobs now so I deal pretty much only with other IT people but have done plenty of help-desk in the past & its mind-numbing!

Shoot, I do the support FOR the IT staff. I've come to notice IT means you know your one thing, ie IT. Nothing else. There morons want me to set up servers for them so they can run there databases and JDE frontends and yadda yadda, but they don't understand Press ANY key to boot from CD-ROM.

"their"

"they're"

"these"

 

[Skacer]

Originally posted by: Fraggable
I could tell you about the woman who told me her elevator was broken.

It was in reference to her scroll bar, the document she was looking at was only 1 page and she was expecting more. The bar was greyed out, so I guess she was disappointed that she couldn't take the 'elevator' down to sublevel 1.

She gets points for creativity (and insanity)

 

[RiverDog]

Originally posted by: hanoverphist

Originally posted by: Wheezer
I love people like this...I make decent money off them...most of the time I can't stand people, but when they are paying me...I find my tolerance increases a bit.

(that and a six pack afterwards)

same here. i have some customers that refuse to learn any amount of computer knowledge, so bad that i have to explain the windows key on the keyboard every time i talk to them. inhouse i have one person (office manager) that makes a box of rocks look better than most mensa members... i have to explain why network and local drives are different, and she finally puts a hand up and tells me she just doesnt care enough to listen. i daily want to slap her sideways. the customers ill deal with and have a smile on my face (its billed hourly, afterall) but inhouse it drives me insane.

Computer illiterate, and proud of it?

 

[DougK62]

I really don't mind dumb people at all as long as they can EXPLAIN WHAT THE PROBLEM IS. Your example is just frustrating to ANY person.

 

[Aikouka]

Worked in IT for 3 years... not sure what was worse, the support calls or my boss (nice guy off-shift but not fun to work for at all).

I think it was worse when people had inferior hardware running the latest software... imagine an old Pentium laptop running Windows XP and having the Norton protection suite installed on it.

 

[prontospyder]

I wish more of my tickets were that easy!

 

[Mxylplyx]

Originally posted by: Oiprocs
Does this mean that anyone that knows enough about computers can go work in IT? If 90% of the stuff is easy-no-thought-necessary, what is the other 10% composed of?

Yes, though IT is sort of a misused term. IT encompasses a broad range of computer related fields, such as computer engineering, network engineering, etc. People only seem to apply the term to PC support though, which is usually only a few steps above the janitor in most companies. Personally, I think I'd rather be a janitor than do PC support.

 

[rh71]

again, IT support people (or anyone who has even an inkling of patience) deserve an award.

 

[PELarson]

Originally posted by: GrantMeThePower
So i'm at my desk and this lady says, "GrantMeThePower, can you take a look at my computer? Somethings wrong".

So i say, "Sure, what's up?"

And I walk to her desk and look at her PC. It looks fine, the icons are all there, on a plain white background. I ask again, "whats wrong with it?"

And she says, "Well I tried restarting it, I shut it down, and everything! and it still does this!"

I'm thinking, uh? Doing, what? So i said, "Uh? Doing what?"

And she says, "its just like this!" as if I'm supposed to understand what that means.

So i try opening up her my documents folder-no problem. I run our MRP software. No problem. "I dont know what's wrong" i say

and she says, "Well it looks like that....I used to have an ocean and I can't get it back"

In my head I laugh and say, "You mean just the background? It used to look different?"

SHe says, "I guess thats what I mean. All i know is it looked different."

So, right click properties, and scroll through the pictures until i get to the island one. "That's it! that's it!" she almost yelled out...apply, done.

"Oh its all working again! THank you so much!!"

omg....are you kidding me?

Cliff's:

Dumb people shouldn't be allowed to complain to IT.
I feel for IT people.

So did you check to verify that the GPO was being applied. I have seen that type of problem whern there is a problem with the GPO not being applied at the time the PC starts.