Just do what I do when people call on the weekend for tech help: clock in for an hour to answer their 5 minute question.
Just do what I do when people call on the weekend for tech help: clock in for an hour to answer their 5 minute question.
Don't hold your breath. The majority of the "computer-literate folks" around here have troubleshooting skills that can be summed up in one word: Reformat
You're probably better off with the current co-workers!
You're probably better off with the current co-workers!
There is a large portion of the "next generation" that is just as bad off as the generations currently in the workplace.
For the majority of the world PC's are something you buy every couple years, & take to Best Buy's Geek Squad when it doesn't work how you expect it to. They know how to work their PC's much like they know how to work their TV & microwave. They know what a few of the buttons do, & as long as they get the results they expect they're happy.
You've had the (perhaps dubious) privilege of being exposed to a subset of the population that thinks tech in their sleep, we are not the norm & probably never will be.
Consider this:
TV's have been commonplace for going on 50 years & most people still don't really understand any more than the power, channel, and volume controls.
Viper GTS
For the majority of the world PC's are something you buy every couple years, & take to Best Buy's Geek Squad when it doesn't work how you expect it to. They know how to work their PC's much like they know how to work their TV & microwave. They know what a few of the buttons do, & as long as they get the results they expect they're happy.
You've had the (perhaps dubious) privilege of being exposed to a subset of the population that thinks tech in their sleep, we are not the norm & probably never will be.
Consider this:
TV's have been commonplace for going on 50 years & most people still don't really understand any more than the power, channel, and volume controls.
Viper GTS
I think i have the ultimate story along these lines.
I was working at the census bureau in 2000 and one day had to get some people up and running on keying in the "gloss" data from forms. this elderly couple didn't have anything to do so they gave them to me. I went through the pretty basic process (hit a few keys, click next, hit a few keys, click next) and sat the woman down to do it. it took about a minute to hit 4 keys, and then she didn't know what to do. So:
I said: "take the mouse and click next."
her: the wha?
Me: the mouse, this thing *moves mouse*
she sees the mouse's movement matched on the screen and gets a very shocked look on her face.
she pokes the mouse with he index finger and jumps in surprise, stands up, and walks away mumbling.
just be glad you haven't had THAT happen yet.
I was working at the census bureau in 2000 and one day had to get some people up and running on keying in the "gloss" data from forms. this elderly couple didn't have anything to do so they gave them to me. I went through the pretty basic process (hit a few keys, click next, hit a few keys, click next) and sat the woman down to do it. it took about a minute to hit 4 keys, and then she didn't know what to do. So:
I said: "take the mouse and click next."
her: the wha?
Me: the mouse, this thing *moves mouse*
she sees the mouse's movement matched on the screen and gets a very shocked look on her face.
she pokes the mouse with he index finger and jumps in surprise, stands up, and walks away mumbling.
just be glad you haven't had THAT happen yet.
Siddhartha
Lifer
- Oct 17, 1999
- 12,505
- 3
- 81
In the real world most people will not have the same interests, experiences, or background as you do. Perhaps you should find a job where you do not have to interact with the public.
I know what you mean. I am 25 and work at a technology bank as an accountant. But whenever there is some problem with our bank's core system, I am the one to contact or resolve the problem even though we have a network manager. They just are not as computer saavy as we are.
In the real world, technology is one of the few areas of expertise that the general public all need, but don't know. It's not even in her job description to do it, but by being someone brought up with technology, by default, she knows more than those that haven't.
I mean really, you don't hear stories of a majority of people in a company going to someone in their Finance dept. during tax time to get their taxes done for free. Nor do you hear stories of nearly everyone in a company going to the Communications department to write up their departments TPS reports, since they suck at teh English.
- Sep 21, 2001
- 18,447
- 133
- 106
I don't interact with the public. If you'll note, I mentioned my co-workers as the frustration. Yes, the same co-workers who need this particular system to do their job, yet don't know how and don't care to learn how to use it.
To the person who said I look older than 21 - I have no idea if that was a compliment or insult but thanks just the same.
:roll:
I'M SCREWED! Deleted Network by accident!
- I just accidentally deleted all information on a network folder that everyone here at my office uses daily!
The backup copy won't be restored till Tuesday or Wednesday but we need to use it and has time-sensitive information. I wish the techs at my office work faster.
I'm screwed.
Edit : Anyone got good excuses, beside the ID10T error?
Oh and I generally like tech ppl, so don't flame me!
Current excuse:
Claim ignorance!
"WTF where'd the files go? A hacker did it!!"
Is it tracable to who deleted them?
Mass computer slaughter!
- ...I dropped by 3 other labs; all of them in the exact same state. In fact, the only two labs that WEREN'T FUBAR were the one brand new one (which was initially imaged with this update) and the one that got a manual update a few weeks ago.
Word to the wise; TEST before you click "Deploy to all"
I suppose this is why they work in educational IT, instead of Corporate. Well, that and they're postively incapable of understanding anything with a commandline.
PingSpike
Lifer
- Feb 25, 2004
- 21,758
- 603
- 126
The new generation just knows how to use AIM. Thats really the only difference between them and the old generation.
Its actually worse, because the old generation fears technology and thus doesn't fvck with it. The new generation thinks they know everything, when they really just know enough to fvck things up really bad instead of kinda bad.
Its actually worse, because the old generation fears technology and thus doesn't fvck with it. The new generation thinks they know everything, when they really just know enough to fvck things up really bad instead of kinda bad.
QFT++
The new generation fall into the "knows enough to be dangerous" crowd.
That said...BE REALLY FVCKING GLAD THAT'S TRUE!!! You are employed because of it!
Seriously, even if direct tech support isn't your job....what would happen to high-level IT support people if companies decided the need for them was so low every company laid off hald their support personnel? That's right, more competition for *ALL* IT jobs.
Which is always a bad thing.
FWIW - honestly, no offense intended, but at 21 you are seriously in no position to complain about this. If the next generation of users comes up and DOESN'T need support and *I* (a techie) get laid off and you are me are competing for the same job....I'm 26, 8 years tech support and tech writing experience with a degree. Do you REALLY want to compete with people like me and far better than me for your next meal ticket?
Stupid population means jobs for those of us who are employed making sure they don't hurt themselves with their stupidity. It IS annoying, yes, but it serves a purpose.
Maetryx
Diamond Member
- Jan 18, 2001
- 4,849
- 1
- 81
I'm almost 34, and I grew up with computers (since junior high anyway). The other 30-somethings around here are a mixed bag of literate to savvy to uninterested. It will always be this way UNLESS computers are ever designed to meet us where we are. I guess GUI's and WYSIWYG were advances in that direction.
It should not be that a person needs to be a PC enthusiast or technician to operate a computer anymore than a person needs to be a mechanic to operate a vehicle.
It should not be that a person needs to be a PC enthusiast or technician to operate a computer anymore than a person needs to be a mechanic to operate a vehicle.
I work IT at my University. The currect crop of college students not computer savvy at all unless they are in a technical major.
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