I can't wait for the generation now in college to hit the workforce

[AreaCode707]

I really can't. Or the folks recently out of college. No no, wait, I just can't wait for the majority of AT to hit the workforce.

Why? Because I want most of the other generations OUT of it (present company excepted). Because I'm 21 and two years into the corporate world, and if I have to explain how to do some simple little thing like clearing cookies to one more frustrated co-worker (who's upset because OBVIOUSLY it's the web application's fault that everything is going wrong), I am going to up and snap.

I know there are a lot of you computer-literate folks out there in the workforce - I just can't wait til the entire workforce IS computer literate. Out of a 120 co-workers (all of whom have my phone number and know I'm the one to call), probably 5 are computer literate enough to clear their cookies, and even of those five they don't know what cookies are....

ARRRGH!

 

[mobobuff]

Are you the designated inter-office tech support? Or is it not even your title job? If it's not your job I can see how that would be frustrating. Even if it is your job I can still see how it's frustrating Just hope the new gen work force isn't a bunch of pompous jerks who tell you how to do your job.

 

[Ophir]

 

[mugs]

Why do they need to clear their cookies?

 

[Goosemaster]

Originally posted by: Ophir

mmmmm.....does this macadamiens...err..oo

 

[Red Dawn]

Originally posted by: mobobuff
Are you the designated inter-office tech support? Or is it not even your title job? If it's not your job I can see how that would be frustrating. Even if it is your job I can still see how it's frustrating Just hope the new gen work force isn't a bunch of pompous jerks who tell you how to do your job.

No they'll just expect instant gratification.

 

[myusername]

Your only problem is that they are all attending a college somewhere in India.

 

[Jamie571]

Originally posted by: mugs
Why do they need to clear their cookies?

i was wondering the same

 

[mobobuff]

Originally posted by: Jamie571

Originally posted by: mugs
Why do they need to clear their cookies?

i was wondering the same

It's probably so they can use certain office web applications, might be a drawback in the programming they haven't addressed yet.

 

[djheater]

Originally posted by: HotChic
I really can't. Or the folks recently out of college. No no, wait, I just can't wait for the majority of AT to hit the workforce.

Why? Because I want most of the other generations OUT of it (present company excepted). Because I'm 21 and two years into the corporate world, and if I have to explain how to do some simple little thing like clearing cookies to one more frustrated co-worker (who's upset because OBVIOUSLY it's the web application's fault that everything is going wrong), I am going to up and snap.

I know there are a lot of you computer-literate folks out there in the workforce - I just can't wait til the entire workforce IS computer literate. Out of a 120 co-workers (all of whom have my phone number and know I'm the one to call), probably 5 are computer literate enough to clear their cookies, and even of those five they don't know what cookies are....

ARRRGH!

They'll still be managed by, like me, old guard tech-illiterate computer-phobes who graduated into a managerial position because corporate policy doesn't allow them to be fired.

 

[kt]

Originally posted by: mobobuff
Are you the designated inter-office tech support? Or is it not even your title job? If it's not your job I can see how that would be frustrating. Even if it is your job I can still see how it's frustrating Just hope the new gen work force isn't a bunch of pompous jerks who tell you how to do your job.

We already have those "pompous jerks" out there. They think by picking up a computer book make them a computer genious or something. I had the misfortune to run into one of those jerks at my current company.

Although those people who blame computer for their own dumb mistake aren't that far off either. I had this dumb co-worker who keeps blaming our file server deleting files off her home drive. After having to restore her files from backup several times, we had enough of her and decided to run an audit on her home directory. Sure enough we found out that she has been using CUT and paste instead of COPY and paste files from her home drive. Forward 3 months since the incident, she is no longer an employee here.

 

[mugs]

Originally posted by: mobobuff

Originally posted by: Jamie571

Originally posted by: mugs
Why do they need to clear their cookies?

i was wondering the same

It's probably so they can use certain office web applications, might be a drawback in the programming they haven't addressed yet.

That was my thought... I don't want to make any assumptions, but it could very well be a deficiency in the web app.

 

[Linflas]

You're living in a fantasy world if you really believe that the majority of the next generation will be any more tech savvy than the current. Just like the present they will know enough to use the technology while leaving the understanding and fixing of it up to the specialists.

 

[cjgallen]

When I was tech support, I managed to figure out how to do most common troubleshooting stuff remotely. People thought I was God "Wow, you can do that without touching my computer?!"

 

[shimsham]

eh cut em some slack. im sure by the time youre the "old dog" and the new generation hits the workforce there will be something you dont quite grasp and some youngin will be moaning about you on some forums somewhere. more than likely theres someone where you work that the new workers must go to to figure out how to do things "the old way" that has the same opinion. its hard for some to grasp new technology that they didnt grow up with, just as your children will probably have technology that will be hard for you get along with having not been using it since a young age.

hopefully they dont have your home phone number. that would absolutely suck.

 

[ShotgunSteven]

Originally posted by: HotChic
I really can't. Or the folks recently out of college. No no, wait, I just can't wait for the majority of AT to hit the workforce.

Why? Because I want most of the other generations OUT of it (present company excepted). Because I'm 21 and two years into the corporate world, and if I have to explain how to do some simple little thing like clearing cookies to one more frustrated co-worker (who's upset because OBVIOUSLY it's the web application's fault that everything is going wrong), I am going to up and snap.

I know there are a lot of you computer-literate folks out there in the workforce - I just can't wait til the entire workforce IS computer literate. Out of a 120 co-workers (all of whom have my phone number and know I'm the one to call), probably 5 are computer literate enough to clear their cookies, and even of those five they don't know what cookies are....

ARRRGH!

I feel your pain. My boss has to ask me how to change the wallpaper on the computer. If I said anything about cookies, he might take that as a suggestion to head to the vending machine.

Though the current generation may be more tech-savvy, most of them have the brains of a retarded Irish Setter.

 

[Turnpike]

Originally posted by: HotChic
I really can't. Or the folks recently out of college. No no, wait, I just can't wait for the majority of AT to hit the workforce.

Why? Because I want most of the other generations OUT of it (present company excepted). Because I'm 21 and two years into the corporate world, and if I have to explain how to do some simple little thing like clearing cookies to one more frustrated co-worker (who's upset because OBVIOUSLY it's the web application's fault that everything is going wrong), I am going to up and snap.

I know there are a lot of you computer-literate folks out there in the workforce - I just can't wait til the entire workforce IS computer literate. Out of a 120 co-workers (all of whom have my phone number and know I'm the one to call), probably 5 are computer literate enough to clear their cookies, and even of those five they don't know what cookies are....

ARRRGH!

It sucks but do your job. Now you know why people at the DMV are so angry dealing with the same issues over and over and over.

 

[ElFenix]

you think normal people know how to clear cookies? these are people that can't even manage to connect to windows update once a month and prevent the latest worm!

 

[yoda291]

you do realize the current crop of graduates isn't significantly more computer literate than the current generation in the workforce.

 

[dighn]

Originally posted by: yoda291
you do realize the current crop of graduates isn't significantly more computer literate than the current generation in the workforce.

haahah yeah unless they are in compute-related studies like cs/ce/ee, many college students are still rather clueless about computers.

 

[ed21x]

Originally posted by: dighn

Originally posted by: yoda291
you do realize the current crop of graduates isn't significantly more computer literate than the current generation in the workforce.

haahah yeah unless they are in compute-related studies like cs/ce/ee, many college students are still rather clueless about computers.

the difference is, most people in college actually know how to deal with spyware, etc... and growing up in a generation with online pr0n, most guys know how to delete cookies =P

 

[AreaCode707]

Originally posted by: Linflas
You're living in a fantasy world if you really believe that the majority of the next generation will be any more tech savvy than the current. Just like the present they will know enough to use the technology while leaving the understanding and fixing of it up to the specialists.

That's my problem - most of these users DON'T know how to use the functionality.

I'm not really supposed to be tech support (I'm essentially a reporting analyst, by job description) but I do whatever's needed. I helped implement the web application and I know how the functionality is supposed to work, which makes me tech support, trainer, and soother of frustrated beasts. I KNOW there are people out there who can use a computer (and who know you can't open two webpages in one window - an honest to goodness "program error" that I had to talk one of the users through on a conference call). I just KNOW there are!

 

[dartworth]

Originally posted by: Jamie571

Originally posted by: mugs
Why do they need to clear their cookies?

i was wondering the same

 

[sniperruff]

Originally posted by: dartworth

Originally posted by: Jamie571

Originally posted by: mugs
Why do they need to clear their cookies?

i was wondering the same

tracking cookie?

 

[AreaCode707]

Originally posted by: dartworth

Originally posted by: Jamie571

Originally posted by: mugs
Why do they need to clear their cookies?

i was wondering the same

Just part of a standard settings check when they complain about anything going wrong. Web-based application relying on cookies because they one function is to move info from one part of the application to another. Other setting "challenges" are setting IE to refresh pages every visit to the page (t3h horr0r!) and restart the computer. All of which produce whiny and confused responses.

I'm definitely not a geek, but at least I don't get all frustrated and blame the computer when something happens. There's got to be a reason for it, and at this level it's not usually hard to figure out.