Originally posted by: purbeast0
generally speaking ... what bugs, in ANY type of program ... video games, software, cell phones ... just ANYTHING ... typically benefits the customer?
You talk as if you're the only person on ATOT who works or has worked in software engineering.
A bug is a bug - a piece of a program that does not work as intended. In a major program it is just as possible to have a bug that credits a customer an extra $5 when certain rare conditions all occur as one that bills the customer an extra $5. As you said, they usually screw things up for the customer, but not necessarily.
So why I have been overbilled and never underbilled? Maybe they fix those bugs first and don't prioritize the bugs that benefit them? Maybe the "mistakes" are not mistakes at all? Who knows? I only know the end result...the error is never in my favor.
As I said before - funny how that works.