How long to wait for Gigabyte RMA?

[EpicSurvivor]

So I will RMA my Gigabyte MoBo tomorrow and was wondering if anyone knows how long does it usually take to receive the MoBo back?

 

[Puffnstuff]

The last time I RMA'd a board to them it took me about a month total to get it back.

 

[EpicSurvivor]

The last time I RMA'd a board to them it took me about a month total to get it back.

Oh okay. I am hoping 3 weeks max. It arrived the 22nd of this month (USPS tracking) I just got confirmation they received today.

Did they give youvthe same MoBo back or you get a Refurbished one?

Had to edit. On phone sorry.

 

[Puffnstuff]

When I did it they sent me a new board but YMMV.

 

[EpicSurvivor]

Gotcha. Hoping for a new one too.

 

[Soulkeeper]

The last time I did an RMA with them it only took a week or so.

 

[EpicSurvivor]

The last time I did an RMA with them it only took a week or so.

Aww man I hope so. It be nice to get it in 2 weeks.

 

[EpicSurvivor]

If I get the same board with same Serial # would I have to install Windows again?

 

[Puffnstuff]

If I get the same board with same Serial # would I have to install Windows again?

If they repair your board and return it I don't see why you would have to do anything except put it back together.

 

[EpicSurvivor]

Okay sounds good.
If they did give me a Refurbished MoBo you think I would have to install Windows then?

 

[Puffnstuff]

Okay sounds good.
If they did give me a Refurbished MoBo you think I would have to install Windows then?

Well if you get a new board with a new hardware id then you might have to use phone activation. I think some of the fellas have been down this road already so you might search the forums for this topic.

 

[Renegade5399]

Windows 7 won't really care too much unless the CPU serial changes. Those licenses activate to the CPU serial and not the MAC of the NIC.

Also, my co-worker just had a Gigabyte board with a failed RAM slot and his RMA went quickly. Took about 1.5 weeks.

 

[EpicSurvivor]

Windows 7 won't really care too much unless the CPU serial changes. Those licenses activate to the CPU serial and not the MAC of the NIC.

Also, my co-worker just had a Gigabyte board with a failed RAM slot and his RMA went quickly. Took about 1.5 weeks.

Excellent hoping to get mine back soon.

 

[EpicSurvivor]

Well Gigabyte confirmed they found no issues with the MoBo and they shipped it out today. However they didn't provide tracking information yet.

 

[PCaddict9]

Well Gigabyte confirmed they found no issues with the MoBo and they shipped it out today. However they didn't provide tracking information yet.

So I will RMA my Gigabyte MoBo tomorrow and was wondering if anyone knows how long does it usually take to receive the MoBo back?

I had a Gigabyte z170 repaired which took five weeks. I had to make many phone calls to inquire what the holdup was. The service was terrible -- they always said they would call or email me their progress which they never did. I finally gave up and purchased an Asus board. After 5weeks the Gigabyte board arrived with no explanation as to what was wrong. The board looks rebuilt so I don't trust it and will sell it on eBay "as is."

 

[EpicSurvivor]

Well It took Gigabyte 1 week to get my Motherboard back. I had no issues with them.

 

[PCaddict9]

I am so glad you had better luck with Gigabyte. I know they used to be a good company but after my experience and several other comments I have seen I will never purchase another Gigabyte product.

 

[EpicSurvivor]

Right on. I understand.

 

[EpicSurvivor]

I had to RMA my MoBo back to Gigabyte again last week. I asked them not to send the same MoBo back for them to send a replacement.

Is there any way of telling if its same MoBo or a different one when they send it back?

 

[Puffnstuff]

Check the serial numbers to see if the replacement matches the one you sent.

 

[EpicSurvivor]

Check the serial numbers to see if the replacement matches the one you sent.

Well yes of course. But I couldn't see the serial on MoBo only on box. So what if they send a different MoBo with same Box? I looked all over the MoBo but couldn't see a serial on it.

Sorry for not clarifying on my last post.

 

[Puffnstuff]

This should help you out.
http://www.gigabyte.com/Support/IdentySn

 

[EpicSurvivor]

This should help you out.
http://www.gigabyte.com/Support/IdentySn

Thank you very much! That's perfect.

 

[EpicSurvivor]

Update number 2
Well took 1 week again. Got there Friday last week they shipped it Thursday (yesterday) I insisted on letter not to send me the same one. I really hope they didn't. Will see next Thursday when it gets here.

First RMA in March they said there is nothing wrong with the motherboard so they sent it back. I was having the same problem I was having before so I asked them to send me a different one for replacement we'll see what happens