how long should it take to replace a rubber 'leg' from the bottom of your laptop?

[wasssup]

You know how your laptop probably has four rubber legs to keep it from moving around on your desk? Well, one of mine fell off.

I called Compaq over a month ago and asked them to send me another one, the laptop was still under warranty and it was (so I thought) a simple fix. Obviously this would be too simple, so Compaq told me the only way I could get this repaired if I were to ship my laptop to them.

They sent me a prepaid box with an overnight label and I sent it in a month ago. I've called up a couple of times, and customer service never had an answer as to why it's taking so long to stick a self-adhesive rubber leg on my laptop.

Sigh. Just filed a complaint with corporate, but seriously wtf?

 

[effowe]

Do you still have the rubber leg? Depending on how big it is, some double sided tape or glue (that is safe for plastics) should do the trick.

 

[EagleKeeper]

Depending on the shipping method, 1 week to get it there, 1-2 weeks for it to get through the paperwork and to the shop. Assuming that they had a foot, it should get to RMA paperwork the next day and shipped out within 1-2 days after that.

IF they do not have a foot, then you need to get a foot ordered, wait for arrival and the put the laptop back in the repair queue.

 

[novasatori]

not long

when mine came off i called dell and they overnighted me an adhesive strip with like 10 replacement rubber pads on it heh

 

[potato28]

Hope you didn't have your pron collection on that laptop