- Jul 16, 2001
- 17,962
- 140
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Face facts, the $29.95 charge for phone support?even though it says prominently that the "fee may be waived if support representative determines that the issue was caused by the product"?is a big fat "not welcome" mat at Symantec's door. I'm sure lots of people are discouraged from seeking support. Certainly a lot of readers in the blog feedback complained about this issue.
Face facts, the $29.95 charge for phone support?even though it says prominently that the "fee may be waived if support representative determines that the issue was caused by the product"?is a big fat "not welcome" mat at Symantec's door. I'm sure lots of people are discouraged from seeking support. Certainly a lot of readers in the blog feedback complained about this issue.