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Hot! - Microsoft Intellimouse Replacement Offer

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well this is just nessed up. I got a form in the mail about replacing min the same day this was posted and mailed it the next day. I called to see why I dont have my mouse yet as I mailed it in over a month ago. They said my claim did not exist. So I wanted to call the phone and had it replaced quickly, as I have been waiting so long, and they say the PN on the bottom of my mouse does not exist or is invalid. What a mess.
 
Darn it I called and they say my P/N doesn't show up and is discontinued, They say it has no warranty and can't be replaced.

What now??
 
Originally posted by: ingenue007
Darn it I called and they say my P/N doesn't show up and is discontinued, They say it has no warranty and can't be replaced.

What now??
Click to expand...


Argh. They didn't tell me no warranty, but they couldn't find my P/N. They had me call long distance to technical support to get them to try and look up PID and P/N, no go there either. I'm annoyed as hell at the CSR. Apparently they won't accept a scanned image of the bottom of the mice emailed either.

I'm going to try and call tomorrow for a different CSR.

I don't drive. I don't have a fax machine. I don't have a modem. Getting a replacement through anything but the phone is a PITA.

 
I called again. Got a different CSR.

Couldn't find the one on my Intellimouse Explorer.

I got into an argument with him, asking for an explanation. Apparently it can be factory error (mouse pressed wrong) or human error (missed data entry in their database)

Had him look up the number on the Intellimouse with IntelliEye. Found it, but it's out of warranty (two years). damn.

Asked him to try the first P/N again. Still no go. However he assures me that if I fax him the bottom of the mouse, he will take care of it. He said the Intellimouse Explorer has a 5 year warranty.

I'm glad I'll be able to get it replaced, but I'm definitely not too impressed with Microsoft's replacement service so far.

Varying degrees of competence by the CSRs. The first one couldn't find either number. Didn't make much of an effort.

The tech support guy was the best of the bunch. heh.

Oh well.
 
hi
my mom called them and it works.
They coulsn't find the P/N on the buttom of the mouse X04-58424 but the box has another P/N number. Try with X04-59088. This should work.
 
I sent in a complaint about my intellimouse explorer to microsoft and found out a couple of days later that it was not in warranty. If it wasn't for this forum I would have never been able to get a replacement. I was so happy when I saw this post and found out that I was able to still get one by just sending in a coupon with all the requirements asked for, even while my mouse was not in warranty. Anyways I pretty much gave up hope on getting it, actually I totally forgot about it since 3-4 weeks have passed by without any delivery. Not until a couple of days ago, that it was delivered to my door step. So that's one good score for microsoft. More importantly though, i'd like to thank the founder of this forum and the one who originally posted this valuable information. Thank you!!🙂

P.S. For anybody that this applies too, there was 2 spaces left blank for my Pin ID too, so don't worry about it.
 
I called to get my intellimouse explorer replacement sometime around the 21st of june. It's now Aug 1st and still no replacement. I kept calling between that time and they just kept saying its on backorder and will be 2 more weeks. Last time I called (few days ago) they said it would be the end of Aug. This got me pissed. I told them no it won't, and that they just keep making it longer and longer. I told them i'm done buying microsoft hardware if its going to be this much pain in the ass to get a replacement. After complaining some, the guy said he'll put in another order for the exact mouse I have now. I asked what about the other one that keeps saying backorder. He said thats the newer version (ie 3.0) and said that it'll ship whenever they get some. I'm like thats cool. But then again as the old saying goes (don't count the chickens till there hatched), ie.. IF I even receive the mouse he just put the order in for. He said i'll get it in a few days. Not sure if the original order for the newer 3.0 mouse will show up anytime soon the way its been going.
 
Glad I could help Kamp0!

Sorry it's taking so long ChevyDriver... my original post was about using the mail-in method, then someone gave me the phone number which seemed to make it easier. But the rep on the phone specifically told me that the mail-in was a different offer then calling in. That may mean that they've run out of them by calling in. So far, anyone who's mailed in has received...

I personally called in and got mine within the week. And that was two weeks after I first posted.
 
okay, i am totally impressed and shocked i should add. i have been putting this off for a while thinking it would be a big run-around but broke down and called today before i went to get another mouse.

the whole process took about 5 minutes. there was no wait time believe it or not. i spoke to a nice lady who was familiar with the mouse replacement issue and she took the numbers off the back of my mouse, got my name and mailing address, got my email addy and told me the mouse would be shipped today and to give delivery 3-7 business days.

that just seems to easy for a business this big. all i can say is kudos to m$ and big-ups to the original poster, especially for keeping the contact/replacement info current. thanx a bunch. i have had this mouse for three years or so and she is definitely ready for retirement.

********UPDATE ALREADY********

Here is the email i just received:

Thank you for your Microsoft order. We have received your order.

Below is a summary of your order.

Your Order Number:XXXXXXXXXX
Order Date: 08/01/2002

Ship to:
RAYMOND BROOKS
ADDRESS
ADDRESS[2]


Sold to:
RAYMOND BROOKS
ADDRESS
ADDRESS[2]


$0.00 1 INTLMSE OPT 1.1 W32 PS2/USB EN/XC/F (Part No: D58-00025)

$0.00 SubTotal
$0.00 Shipping and Handling
$0.00 Tax
------------------------------------------
$0.00 Total

**********************************
Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the methods described below.
**********************************

If you have any questions about your order, please visit http://status.microsoft.upgrade.com or call Customer Service, Monday through Friday, between 8 a.m. and 10 p.m. EST, at 800-360-7561 (toll-free in the United States and Canada).

Thank you for shopping with Microsoft.
 
Originally posted by: pcclub2000
hi
my mom called them and it works.
They coulsn't find the P/N on the buttom of the mouse X04-58424 but the box has another P/N number. Try with X04-59088. This should work.
Click to expand...

dude! thanks so much!

gaaaaaah I was about to post a little rant about hating microsoft. My Explorer has X04-58424 as well they couldn't find it and it was just annoying as hell, they had me calling a bunch of other long distance microsoft numbers and gaaaah it was just a nightmare. If I don't get the confirmation soon, I'll try that number.

 
What they heck...they couldn't find that P/N either!!!!!

ARGH.

They said I can fax it again, this time specific to the extension.

ARGH.

I had to drive out to kinkos yesterday, and spend $2.65 on a fax.

The guy I had the ATTN, Jordan, didn't process it today or anything, and he's not in tomorrow.

ARGH.

If he doesn't process it, I'll have to fax it to this other guy once I drive out and pay another $2.65!

AAAAAAAAAARGH.

In case anyone is wondering, I have the original Intellimouse Explorer with the problem of it locking up immediately during a mouse movement. I can't believe that's a mouse problem (can you imagine how insane that would be, not knowing that the mouse causes that?)

I've gone back to using my Logitech OEM for SGI 3 button regular mouse.

*sigh*
 
Originally posted by: tbrooks40
okay, i am totally impressed and shocked i should add. i have been putting this off for a while thinking it would be a big run-around but broke down and called today before i went to get another mouse.

the whole process took about 5 minutes. there was no wait time believe it or not. i spoke to a nice lady who was familiar with the mouse replacement issue and she took the numbers off the back of my mouse, got my name and mailing address, got my email addy and told me the mouse would be shipped today and to give delivery 3-7 business days.

that just seems to easy for a business this big. all i can say is kudos to m$ and big-ups to the original poster, especially for keeping the contact/replacement info current. thanx a bunch. i have had this mouse for three years or so and she is definitely ready for retirement.

********UPDATE ALREADY********

Here is the email i just received:

Thank you for your Microsoft order. We have received your order.

Below is a summary of your order.

Your Order Number:XXXXXXXXXX
Order Date: 08/01/2002

Ship to:
RAYMOND BROOKS
ADDRESS
ADDRESS[2]

Sold to:
RAYMOND BROOKS
ADDRESS
ADDRESS[2]

$0.00 1 INTLMSE OPT 1.1 W32 PS2/USB EN/XC/F (Part No: D58-00025)

$0.00 SubTotal
$0.00 Shipping and Handling
$0.00 Tax
------------------------------------------
$0.00 Total

**********************************
Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the methods described below.
**********************************
If you have any questions about your order, please visit http://status.microsoft.upgrade.com or call Customer Service, Monday through Friday, between 8 a.m. and 10 p.m. EST, at 800-360-7561 (toll-free in the United States and Canada).

Thank you for shopping with Microsoft.
Click to expand...

**********************************************************************************************************
<<<<<UPDATED>>>>>>

Well I just don't believe it!! Here is the confirmation that the item was shipped today or yesterday...

**********************************
Please keep this e-mail for your records.
**********************************
Thank you for your recent Microsoft order. Please note that one or more of the items in your order were shipped. Your order details are listed below:

Order Number: 15564121XXX
Order Date: 08/01/2002

Ship to:
RAYMOND BROOKS
ADDY1
ADDY2

Sold to:
RAYMOND BROOKS
ADDY1
ADDY2

Part Number: D58-00025
Product Name: INTLMSE OPT 1.1 W32 PS2/USB EN/XC/F
Qty: 1
Unit Price: $0.00
Shipper: USPS
Tracking Number: 910215229013601XXXXXXX

For a complete order-status report, please visit http://status.microsoft.upgrade.com

**********************************
Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the methods described below.
**********************************

If you have any questions about your order, please visit http://status.microsoft.upgrade.com or call Customer Service, Monday through Friday, between 8 a.m. and 10 p.m. EST, at 800-360-7561 (toll-free in the United States and Canada).

Thank you for shopping with Microsoft.


...again thanx to the original poster, even tho this was public knowledge I am sure many people wouldn't have gotten in on this (there is now a Sept. cuttoff date for the replacement) if they hadn't read about it here.

Furthermore, I am definitely sure if I would have gone through the M$ forms and what not as opposed to the 800# I wouldn't be getting this done inside of a week.

Lastly, I did read in some of the earlier posts where M$ had run out of the regular Intellimouse versions and had replaced some with the Explorer 3.0?? I wonder what the big difference is b/w the two and whether or not I lucked out and got an upgrade too...

If anyone got an upgrade because they were OOS can you email me or reply and tell me if you got a notification that they were sending an Explorer b/c they were OOS or did it just come as a surprise... i'd appreciate it.

...some people just are never satisfied! hehe 🙂
 
tbrooks, you won't get notification if it's oos they just send it. I just got my replacement Intellimouse Optical so don't hold out hope that you'll get an Explorer. When I called a week and a half ago the csr did tell me my mouse was instock.
 
Well, my intellimouse came in with no hassles, except it took 6 days (to go 35 miles). No email confirmation whatsoever, I guess they mistyped my email address. I cannot complain though, as both buttons actually function on this new mouse.
 
thanx guys, i am happy either way it goes ya know. i will have to look up the differences between the two of these mice. i here the explorer cant be beat and i guess i am hoping the new intellimouse has similar optical technologies. anyways thanx a bunch.... maybe i don't hate m$ after all.
 
sent in for one wheel mouse optical and one explorer.
received the wheel mouse.. doesn't look like they will send me the explorer though 🙁
 
Don't give up hope. I sent the paperwork in on my intermittent Intellilmouse Explorer and in Fridays mail I received a retail packed Intellimouse Explorer 3.0. Looks good to me!
 
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