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HOT: DELL 20% MSN tread # 5: Get back $300 NOW (long)
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For those that are getting new HD with win 2k replacement, dont worry about the HDD being "refurbished".
DELL told me that the replacement drives are brand new and because they have to install WIN 2k or any OS in it, by law they cannot call the HDD "NEW" anymore. I also scan thru the HDD and it is without any fault.
IF you have not got your email confirmation:
Send an email to: US_Holiday_Promos@Dell.com
I emailed them and got a rebate confirmaiton but not the amount. At least i have hard copy as evidence to fall back on.
Call Dell CSR, and make sure you tell them you are extremly uneasy with how DELL handled this. Tell them the only reason for you to buy the computer is because of the 20% rebate. Tell them you will return the laptop if they dont confirm the rebate for you.
My CSR already put a note on my account confirming that i will be getting 20% rebate.
No way am i not getting my 20% back from DELL.
DELL told me that the replacement drives are brand new and because they have to install WIN 2k or any OS in it, by law they cannot call the HDD "NEW" anymore. I also scan thru the HDD and it is without any fault.
IF you have not got your email confirmation:
Send an email to: US_Holiday_Promos@Dell.com
I emailed them and got a rebate confirmaiton but not the amount. At least i have hard copy as evidence to fall back on.
Call Dell CSR, and make sure you tell them you are extremly uneasy with how DELL handled this. Tell them the only reason for you to buy the computer is because of the 20% rebate. Tell them you will return the laptop if they dont confirm the rebate for you.
My CSR already put a note on my account confirming that i will be getting 20% rebate.
No way am i not getting my 20% back from DELL.
Gonad the Barbarian
Lifer
So has anyone else called today, for legitiamte reasons or otherwise, to return their laptop? If so I'm curious if you're having to wait 3 days for a phone call from one of their returns people as well.
Dx-treme: You obviously had some legitimate problems with your laptop. Why didn't you complain about those things in your script?
self righteous M0r0ns? Well, slap your pimple face and wake up.? You think we are the kids? You type up words using numbers and letters? Give me a break. You'll just find any excuse you can to justify what you have done. If you want to lie/threaten Dell, that is your business, but do you really need to tell/show others exactly how to do the same thing? I am certainly not here looking for mispricing opportunities as I'm sure all of the other 41,000+ members are not either. I'm here to save myself money. Plain and simple. I just won't resort to anything to do it.
You obviously don't hate your laptop that much if they could talk/bribe you into keeping it. Is your final cost still over $1000? If it is, looks like you still paid too much. Why not send it back still?
spycatcher: I'm sorry, I was not trying to go crazy on you. This just makes mad. In the end, the customers always pay one way or another. I know eventually people are going to cancel AOL, but are they calling to 'cancel' just so AOL offers them a few free months? That is exactly what some people are doing to Dell. They don't want to return their laptops, they just want $$$ and/or free stuff.
luv2chill: Again with the self-righteousness? I guess anyone with a modicum of morals or ethics is self-righteous? If that is the case, then everyone else is a greedy, unscrupulous con-artist? That would be completely unfair. But you guys go ahead and label us what you want. It's easier for you to do that.
I don't think they meant hook the 12X to your laptop. They probably meant just using that instead of the 8X from Dell.
I'm not trying to police this forum, that is the moderators job. I don't care to read the posts that tell the mods to lock the thread or ban a user. I'm sick of how people will sink to such depths to rip-off Dell. Could you tell me where I claimed to be perfect? Last time I checked, I never claimed to be or would ever be stupid enough to make that claim. It's kind of funny, you are nice when you want something, but your true colors are now being shown.
self righteous M0r0ns? Well, slap your pimple face and wake up.? You think we are the kids? You type up words using numbers and letters? Give me a break. You'll just find any excuse you can to justify what you have done. If you want to lie/threaten Dell, that is your business, but do you really need to tell/show others exactly how to do the same thing? I am certainly not here looking for mispricing opportunities as I'm sure all of the other 41,000+ members are not either. I'm here to save myself money. Plain and simple. I just won't resort to anything to do it.
You obviously don't hate your laptop that much if they could talk/bribe you into keeping it. Is your final cost still over $1000? If it is, looks like you still paid too much. Why not send it back still?
spycatcher: I'm sorry, I was not trying to go crazy on you. This just makes mad. In the end, the customers always pay one way or another. I know eventually people are going to cancel AOL, but are they calling to 'cancel' just so AOL offers them a few free months? That is exactly what some people are doing to Dell. They don't want to return their laptops, they just want $$$ and/or free stuff.
luv2chill: Again with the self-righteousness? I guess anyone with a modicum of morals or ethics is self-righteous? If that is the case, then everyone else is a greedy, unscrupulous con-artist? That would be completely unfair. But you guys go ahead and label us what you want. It's easier for you to do that.
I don't think they meant hook the 12X to your laptop. They probably meant just using that instead of the 8X from Dell.
I'm not trying to police this forum, that is the moderators job. I don't care to read the posts that tell the mods to lock the thread or ban a user. I'm sick of how people will sink to such depths to rip-off Dell. Could you tell me where I claimed to be perfect? Last time I checked, I never claimed to be or would ever be stupid enough to make that claim. It's kind of funny, you are nice when you want something, but your true colors are now being shown.
Dx-treme: I was told the exact opposite by tech-support. I asked if that is why they put a refurbished sticker on the drive and I was told no. They even offered to send me a new one. That is the big drawback about large companies. The techs are never trained the same way and given the same information or they just make up an answer instead of searching/asking for the right one. 🙁
Insomniac--
I think you missed the point of my post.
You have (nor anyone else has) no right condemning anyone else in here for doing anything at all. First, you have ZERO proof that any of us has done anything wrong. Second, it's none of your business.
I'll say it again--Dx-treme posted a legitimate opportunity for those left "unimpressed" with the quality of their Dell systems to recoup some of their costs. Obviously no one wants to go through the hassle of actually returning something they've spent the last few weeks customizing.
I guess you could compare it to lousy service/food at a restaurant... you tell them you'll never return to the establishment, they'll usually comp out your meal (or a portion thereof). It's called good customer service, getting your money's worth. Exacly like how you called up complaining about WinME... Dell provided you Win2k at no charge. You may or may not know that Win2k is more expensive than WinME. Certainly Dell isn't required to do such a thing--they were trying to compensate a valued customer for a shoddy product. So you post that information on Anandtech for others to use. Plenty of people do use it, including people who really weren't having crashes. But geez, that's human nature, and it's bound to happen (and does happen all the time) in this imperfect world. But it is counterproductive to go around b*tching and moaning about how everyone is a deviant and is ripping off companies. This really isn't the place for that. If you have a problem with the specific behavior of a member, why not PM or e-mail that person directly rather than rant on here, where it obviously detracts from the subject at hand.
You say you're sick and tired of people "sinking to such depths to rip off Dell" (a tad dramatic, don't you think?). Seriously, you must not understand that the point of this thread was for those who ordered Dell systems and weren't happy with them to get some money back to compensate. This isn't about people finding a way to get a system for free or get two for the price of one or whatever. It's about people who dropped thousands of dollars on a computer and weren't satisfied with the value for the price. No one here has cheated Dell out of anything (or at least there is no proof of that). There have been and always will be those without morals who will do anything to save a few bucks... but you (and others) whining about it doesn't stop those people. It only clutters up the thread. If you want to moan, go post in the "Beg, Brag, and Moan" thread--that's what it's meant for. Wha, you say no one ever reads that thread? Well maybe that should tell you something---no one cares.
You say that I'm nice when I want something but now my true colors are being shown? What, just because I disagree with your thread crapping? I have nothing against you at all. I think it's great that you have morals and ethics, but frankly it's rude to hold them above the rest of us as if we're all horrible people. You know zero about the situations of anyone else here, nor is it your responsibility to say who gets what from Dell. You were satisfied with your purchase after receiving Win2k from Dell. For me (and others) it's going to take a little more than that. But again, that's my business and not yours. Personally, I am an extremely loyal Dell customer--I've bought about 20 systems from them (for work) in the last five years, and I will continue to choose them in the future. Dell has made its fair share of profits from me over the years. I don't feel the slightest bit sorry for them.
insomniac, I realize that you don't like people abusing deals, but no one here has offered any proof that they've done that. So it's really not appropriate to post messages indicting people for "crimes" you're not even sure that they committed. Be content with your highly moral and ethical stature--rest easy at night because of it, but do leave it at that. I really dislike it when people try to act like they're above everyone else (whether you said it directly or not). It's unbecoming...
l2c
I think you missed the point of my post.
You have (nor anyone else has) no right condemning anyone else in here for doing anything at all. First, you have ZERO proof that any of us has done anything wrong. Second, it's none of your business.
I'll say it again--Dx-treme posted a legitimate opportunity for those left "unimpressed" with the quality of their Dell systems to recoup some of their costs. Obviously no one wants to go through the hassle of actually returning something they've spent the last few weeks customizing.
I guess you could compare it to lousy service/food at a restaurant... you tell them you'll never return to the establishment, they'll usually comp out your meal (or a portion thereof). It's called good customer service, getting your money's worth. Exacly like how you called up complaining about WinME... Dell provided you Win2k at no charge. You may or may not know that Win2k is more expensive than WinME. Certainly Dell isn't required to do such a thing--they were trying to compensate a valued customer for a shoddy product. So you post that information on Anandtech for others to use. Plenty of people do use it, including people who really weren't having crashes. But geez, that's human nature, and it's bound to happen (and does happen all the time) in this imperfect world. But it is counterproductive to go around b*tching and moaning about how everyone is a deviant and is ripping off companies. This really isn't the place for that. If you have a problem with the specific behavior of a member, why not PM or e-mail that person directly rather than rant on here, where it obviously detracts from the subject at hand.
You say you're sick and tired of people "sinking to such depths to rip off Dell" (a tad dramatic, don't you think?). Seriously, you must not understand that the point of this thread was for those who ordered Dell systems and weren't happy with them to get some money back to compensate. This isn't about people finding a way to get a system for free or get two for the price of one or whatever. It's about people who dropped thousands of dollars on a computer and weren't satisfied with the value for the price. No one here has cheated Dell out of anything (or at least there is no proof of that). There have been and always will be those without morals who will do anything to save a few bucks... but you (and others) whining about it doesn't stop those people. It only clutters up the thread. If you want to moan, go post in the "Beg, Brag, and Moan" thread--that's what it's meant for. Wha, you say no one ever reads that thread? Well maybe that should tell you something---no one cares.
You say that I'm nice when I want something but now my true colors are being shown? What, just because I disagree with your thread crapping? I have nothing against you at all. I think it's great that you have morals and ethics, but frankly it's rude to hold them above the rest of us as if we're all horrible people. You know zero about the situations of anyone else here, nor is it your responsibility to say who gets what from Dell. You were satisfied with your purchase after receiving Win2k from Dell. For me (and others) it's going to take a little more than that. But again, that's my business and not yours. Personally, I am an extremely loyal Dell customer--I've bought about 20 systems from them (for work) in the last five years, and I will continue to choose them in the future. Dell has made its fair share of profits from me over the years. I don't feel the slightest bit sorry for them.
insomniac, I realize that you don't like people abusing deals, but no one here has offered any proof that they've done that. So it's really not appropriate to post messages indicting people for "crimes" you're not even sure that they committed. Be content with your highly moral and ethical stature--rest easy at night because of it, but do leave it at that. I really dislike it when people try to act like they're above everyone else (whether you said it directly or not). It's unbecoming...
l2c
I'm just another buyer thats concerned about my 20%,I bought two laptops (seperately) I'm tempted to call and try the refund/compensation call, but might be deceitful if I call so I won't even try right now. The last time I called I got a CSR
that told me that MSN was supposed to send out the rebate confirmations and didn't so Dell is manually tracing every sale to see
who qualifies for the 20% back. He also said there are millions of people that responded to the offer. I received one confirmation and didn't get another. I think we should give them some time to sort it out, but am concerned because with most rebates they look for ways to disqualify you. Every time I call the CSRs claim its not there dept (so they really don't care about threats of filing with the FTC).
I may try to dispute the $328.39 rebate due before the 60 day limit.
or may call to ask for them to credit my card as suggested here , but not in a decietful way. We all have our own consciences and if yours bothers you then, don't do it. I would like to suggest a thread for those that want to file with the FTC in case we get ripped off for the rebate. An FTC settlement would probably compensate us, later.
waiting first of course to see if Dell takes responsibilty for the way they handled the rebate confirmation messup.
that told me that MSN was supposed to send out the rebate confirmations and didn't so Dell is manually tracing every sale to see
who qualifies for the 20% back. He also said there are millions of people that responded to the offer. I received one confirmation and didn't get another. I think we should give them some time to sort it out, but am concerned because with most rebates they look for ways to disqualify you. Every time I call the CSRs claim its not there dept (so they really don't care about threats of filing with the FTC).
I may try to dispute the $328.39 rebate due before the 60 day limit.
or may call to ask for them to credit my card as suggested here , but not in a decietful way. We all have our own consciences and if yours bothers you then, don't do it. I would like to suggest a thread for those that want to file with the FTC in case we get ripped off for the rebate. An FTC settlement would probably compensate us, later.
waiting first of course to see if Dell takes responsibilty for the way they handled the rebate confirmation messup.
I just reconfirm with DELL. My account has a note saying that if i do not receive the rebate within 8 - 10 weeks, I have to call DELL back and it will be handled personally by DELL's credit department.
I really advised you guys to do the same thing and call DELL CSR and make sure they put a note on your account for assurance.
What an irony heh today, DELL is offering free CDRW with any Inspiron notebook purchase.
I really advised you guys to do the same thing and call DELL CSR and make sure they put a note on your account for assurance.
What an irony heh today, DELL is offering free CDRW with any Inspiron notebook purchase.
spycatcher old
Member
Insomniac etc,
The emotions are only high because of the feeling that those with no problems will call for a "freebie" they don't need or deserve and ruin what other see as their "right" -- who desperately need a replacement or who deserve some consideration from Dell for their nightmare experiences. It does make it personal.
It's kind of like when individuals buy 25 Iomega burners from CompUSA just to resell them on E-Bay. I'm all for a limit of 3 or so on hot deals to cut down on the greed factor that ends up screwing up the deal for the rest of us.
The emotions are only high because of the feeling that those with no problems will call for a "freebie" they don't need or deserve and ruin what other see as their "right" -- who desperately need a replacement or who deserve some consideration from Dell for their nightmare experiences. It does make it personal.
It's kind of like when individuals buy 25 Iomega burners from CompUSA just to resell them on E-Bay. I'm all for a limit of 3 or so on hot deals to cut down on the greed factor that ends up screwing up the deal for the rest of us.
No one is going to "screw" this "deal" for anyone else. Frankly, I find it funny that ethics are being preached on THIS board. We're all trying to get a better deal for ourselves, and everyone has a different level of what's ethical and what isn't. I'd have to say that 85% of the people that READ this board (including lurkers) couldn't care less.
That said, I talked this issue over with my wife, and she said that if the laptop shows up and works as expected, not to call Dell. She then said rather quickly ...
"However, if that thing so much as clicks a little slow, or has even one off-color pixel, you have my permission to take them to the cleaners."
Her ethics threshold is just a bit higher than mine. We get along so well. 🙂
My point is, I spent over $3200 on this laptop, with tax, shipping, and COMPLETE CARE. And if I have to lie to Dell to get every penny's worth out of this thing, I will, and no amount of poo-pooing in this thread is going to change that. I bought "state of the art" and if I get anything less than "state of the art", I'm going to make damn sure that I at least get "loaded" out of the deal. Dell is apparently willing to offer it to keep me as a customer, so it's all good in my book.
So to those of you who seem to want to force your opinions on the rest of us ... don't bother. You can't stop the sun from rising, and you aren't going to change anybody's attitudes here. If you want to clear your conscience so you can abuse the rest of the deals on this board, by decrying us for "abusing" Dell, talk to a priest. We don't care.
That said, I talked this issue over with my wife, and she said that if the laptop shows up and works as expected, not to call Dell. She then said rather quickly ...
"However, if that thing so much as clicks a little slow, or has even one off-color pixel, you have my permission to take them to the cleaners."
Her ethics threshold is just a bit higher than mine. We get along so well. 🙂
My point is, I spent over $3200 on this laptop, with tax, shipping, and COMPLETE CARE. And if I have to lie to Dell to get every penny's worth out of this thing, I will, and no amount of poo-pooing in this thread is going to change that. I bought "state of the art" and if I get anything less than "state of the art", I'm going to make damn sure that I at least get "loaded" out of the deal. Dell is apparently willing to offer it to keep me as a customer, so it's all good in my book.
So to those of you who seem to want to force your opinions on the rest of us ... don't bother. You can't stop the sun from rising, and you aren't going to change anybody's attitudes here. If you want to clear your conscience so you can abuse the rest of the deals on this board, by decrying us for "abusing" Dell, talk to a priest. We don't care.
Oh, and I also want to clear up a misconception ...
I used to work for AT&T, Microsoft, and a couple other big corporations. Each of them have what are called "Customer Retention Specialists". They are authorized to offer customers incentives to keep their products, or to stay with the service.
Plying customers to keep them happy, is what's known as "the cost of doing business." It's factored into the prices that are charged and is considered "overhead" by the companies. It's not costing them a single penny ... it's already accounted and budgeted for. I've talked to these "specialists" at many companies, and their attitude is that if you aren't taking incentives, or don't know about them, you are doing yourself a disservice.
Dell is no different. Dell's CSR simply slipped and told us that there is an actual dollar amount involved. Frankly, the $300 figure seems low ... that may be all this "specialist" was authorized for. Their boss could probably do more.
This is not rationalization people, this is simple fact. Dell has incentives to keep people from retuning products, which they can NOT resell as NEW. They are counting on people never taking them up on the incentives, and that the "specialists" can retain the customer without using incentives. As a matter of fact, at AT&T, "specialists" get BONUSES if they can do that, PER CUSTOMER. Which is why you occasionally get one that refuses to offer you anything ... they are playing hardball.
But the money is there for the asking, it's just a matter of finding your reason to ask for it. Whether you are comfortable fabricating a reason or not is up to you.
I used to work for AT&T, Microsoft, and a couple other big corporations. Each of them have what are called "Customer Retention Specialists". They are authorized to offer customers incentives to keep their products, or to stay with the service.
Plying customers to keep them happy, is what's known as "the cost of doing business." It's factored into the prices that are charged and is considered "overhead" by the companies. It's not costing them a single penny ... it's already accounted and budgeted for. I've talked to these "specialists" at many companies, and their attitude is that if you aren't taking incentives, or don't know about them, you are doing yourself a disservice.
Dell is no different. Dell's CSR simply slipped and told us that there is an actual dollar amount involved. Frankly, the $300 figure seems low ... that may be all this "specialist" was authorized for. Their boss could probably do more.
This is not rationalization people, this is simple fact. Dell has incentives to keep people from retuning products, which they can NOT resell as NEW. They are counting on people never taking them up on the incentives, and that the "specialists" can retain the customer without using incentives. As a matter of fact, at AT&T, "specialists" get BONUSES if they can do that, PER CUSTOMER. Which is why you occasionally get one that refuses to offer you anything ... they are playing hardball.
But the money is there for the asking, it's just a matter of finding your reason to ask for it. Whether you are comfortable fabricating a reason or not is up to you.
SuperRob,
Yes, it's considered cost of doing business. Yes, it's budgeted for. But no, it's not true that "It's not costing them a single penny".
You even contradicted yourself. Companies pay these "specialists" bonuses to keep these costs as low as possible.
It's like when a company throws a big party at a fancy hotel for its employees and families. People say, "They'll just write it off. It won't cost them anything." Sure.
Yes, it's considered cost of doing business. Yes, it's budgeted for. But no, it's not true that "It's not costing them a single penny".
You even contradicted yourself. Companies pay these "specialists" bonuses to keep these costs as low as possible.
It's like when a company throws a big party at a fancy hotel for its employees and families. People say, "They'll just write it off. It won't cost them anything." Sure.
"I talked this issue over with my wife, and she said 'if that thing so much as clicks a little slow, or has even one off-color pixel, you have my permission to take them to the cleaners.'"
So when you suffer impotence, does she rationalize that as a reason to sleep with the cleaners?
Haw, haw, haw!
So when you suffer impotence, does she rationalize that as a reason to sleep with the cleaners?
Haw, haw, haw!
Hey all,
For the guy that was having a fit because with BIOS A02 only one fan was coming on (and anyone else curious about it). I found this post on DellTalk, confirming what I'd suspected!!!
Author: yupd152 Date: 12/28 10:59AM
I am not sure if this answers you question completely but here goes. There were many complaint from I8000 owners that the fans were activating excessively, and that when they did (both)come on they sounded like a 747 getting ready for takeoff. So, Dell put out a BIOS update A02 that changes the conditions under which the fan/s come on. I just noticed that only one of my fans comes on when hot. My guess would be Dell disabled the second fan to quell the noise complaints and hoped no one would notice that only one fan now worked.
Actually the new bios setting takes advantage of the motherboad's thermal sensors and activates only the fan/s as needed. Under normal heat conditions, only the right fan (as you look at the machine from the rear) will activate. If the heat conditions warrant it, the second fan will then activate. You can verify and test this by running the Dell diagnostic for your system. You will find two fan settings "high and low" respectively.
------------
l2c
For the guy that was having a fit because with BIOS A02 only one fan was coming on (and anyone else curious about it). I found this post on DellTalk, confirming what I'd suspected!!!
Author: yupd152 Date: 12/28 10:59AM
I am not sure if this answers you question completely but here goes. There were many complaint from I8000 owners that the fans were activating excessively, and that when they did (both)come on they sounded like a 747 getting ready for takeoff. So, Dell put out a BIOS update A02 that changes the conditions under which the fan/s come on. I just noticed that only one of my fans comes on when hot. My guess would be Dell disabled the second fan to quell the noise complaints and hoped no one would notice that only one fan now worked.
Actually the new bios setting takes advantage of the motherboad's thermal sensors and activates only the fan/s as needed. Under normal heat conditions, only the right fan (as you look at the machine from the rear) will activate. If the heat conditions warrant it, the second fan will then activate. You can verify and test this by running the Dell diagnostic for your system. You will find two fan settings "high and low" respectively.
------------
l2c
Just following your lead, little buddy.
I'll assume when you wrote:
"So to those of you who seem to want to force your opinions on the rest of us ... don't bother. You can't stop the sun from rising, and you aren't going to change anybody's attitudes here. If you want to clear your conscience so you can abuse the rest of the deals on this board, by decrying us for "abusing" Dell, talk to a priest. We don't care."
...that you were just being nice in your own way.
What a tool!
I'll assume when you wrote:
"So to those of you who seem to want to force your opinions on the rest of us ... don't bother. You can't stop the sun from rising, and you aren't going to change anybody's attitudes here. If you want to clear your conscience so you can abuse the rest of the deals on this board, by decrying us for "abusing" Dell, talk to a priest. We don't care."
...that you were just being nice in your own way.
What a tool!
The difference, is that you resorted essentially to name-calling and personal attacks on a completely unrelated level, while I kept it impersonal, non-directed, and on-topic.
Go away. If you can't post your objections without getting personal and downright RUDE, we don't want you here.
Go away. If you can't post your objections without getting personal and downright RUDE, we don't want you here.
All of this arguing is not getting anywhere. Everyone is just going to do whatever they want. My biggest problem is the script and step-by-step instructions to do this. If people want to return their laptop, let them call up Dell and see what they say. Don't give 'tips' like these. They are just going to be abused and all of us will pay the next time we buy something from Dell. I will gladly shut up and edit all of my posts if the scripting and 'tips' are removed. I'm not trying to tell people what they should do, I'm trying to tell people what I think about what they have done. I'm not on here to parent people or attack people. I'm just here to save money on purchases and to discuss various stuff.
I'm done preaching my self-righteousness. 🙂
I'm done preaching my self-righteousness. 🙂
crystalgun
Member
Feel free to leave, peeps!
That's enough! :|
That's enough! :|
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