CAll 1-800-624-9897 options 5. Ask for return authorization number.
Me: Hello i want to get a return authorization for my laptop that i purchased 30 days ago.
Dell: Can you tell me why you want to return it ?
Me: I got an old scsi 2X cdrw that would not work with the Inspiron 8000. I tried everything,new drivers ,settings ..etc.
Dell: Ok i am going to let you speak with our customer satisfaction specialist. Can you hold for about 15 minutes ? If not they can call you back within 24 - 48 hours.
Me: Ok I will just hold.
15 minutes later .....
Specialist: Hello I understand you have problems with your cdrw and the inspiron 8000 ?
Me: Yeah they would not work together. I am a student and i do a lot of computer stuff that i need to write to cd's.
Specialist: I understand, that must be an old CDRW. Well, wht if i give you $300 credit just for you to keep the laptop ? We have this incentive for our customer to prevent computers for coming back. What we do is, we credit $300 to your credit card. FOr return you gonna be responsible for all shippings for any returns.
Me: Well, how about that removable internal 8 X cdrw from Dell ? Do you think we can have that instead of the $300 ?
Specialist: Let me check. Yeah we could do that, that way you can have a working cdrw for your school work.
Me: Hmm sounds good, what about a port replicator ? Can you provide me with the port replicator and the cdrw ?
Specialist: I am sorry we could not do that as we have only a limit of $300 incentive for your particular order. If you want you can have the port replicator and a dell carrying case or anything within $300.
Me: That sounds good. Does this affect my original order number ?
Specialist: No its just like you placing a seperate order. It does not affect anything. I am going to give you a order number for the cdrw. Would you like to charge the order to your current credit card ?
Me: Charge ? wht charge ?
Specialist: Its gonna be $8 shipping charges to get the CDRW to you via UPS ground.
Me: Oh ok, let me just use a different credit card then. THank you so much for working with me on the laptop. I really appreciate it very much.
Specialist: It is my pleasure. We really work hard to make our customer happy. You should get your CDRW by next wednesday via UPS. Whenever you are ready with your credit card.
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What can i say ? $500 rebate, $100 off, free dvd drive, Free win2k upgrade and free 8x CDRW. I am keeping my dell I 8000 despite the creaking case
1) I do not suggest taking the $300 credit as this might affect your 20% rebate.
2) The customer incentive $$ depends on the value of your order. So results may vary. You may get more than $ 300 or less than $ 300 but still you are sitting on a gold mine.
3) DO IT BEFORE YOUR 30 DAYS MONEY BACK GUARENTEE EXPIRES ! It wont work after 30 DAYS !!!!!!
So glad i got into this DELL deal
Me: Hello i want to get a return authorization for my laptop that i purchased 30 days ago.
Dell: Can you tell me why you want to return it ?
Me: I got an old scsi 2X cdrw that would not work with the Inspiron 8000. I tried everything,new drivers ,settings ..etc.
Dell: Ok i am going to let you speak with our customer satisfaction specialist. Can you hold for about 15 minutes ? If not they can call you back within 24 - 48 hours.
Me: Ok I will just hold.
15 minutes later .....
Specialist: Hello I understand you have problems with your cdrw and the inspiron 8000 ?
Me: Yeah they would not work together. I am a student and i do a lot of computer stuff that i need to write to cd's.
Specialist: I understand, that must be an old CDRW. Well, wht if i give you $300 credit just for you to keep the laptop ? We have this incentive for our customer to prevent computers for coming back. What we do is, we credit $300 to your credit card. FOr return you gonna be responsible for all shippings for any returns.
Me: Well, how about that removable internal 8 X cdrw from Dell ? Do you think we can have that instead of the $300 ?
Specialist: Let me check. Yeah we could do that, that way you can have a working cdrw for your school work.
Me: Hmm sounds good, what about a port replicator ? Can you provide me with the port replicator and the cdrw ?
Specialist: I am sorry we could not do that as we have only a limit of $300 incentive for your particular order. If you want you can have the port replicator and a dell carrying case or anything within $300.
Me: That sounds good. Does this affect my original order number ?
Specialist: No its just like you placing a seperate order. It does not affect anything. I am going to give you a order number for the cdrw. Would you like to charge the order to your current credit card ?
Me: Charge ? wht charge ?
Specialist: Its gonna be $8 shipping charges to get the CDRW to you via UPS ground.
Me: Oh ok, let me just use a different credit card then. THank you so much for working with me on the laptop. I really appreciate it very much.
Specialist: It is my pleasure. We really work hard to make our customer happy. You should get your CDRW by next wednesday via UPS. Whenever you are ready with your credit card.
-----------
---------- ------------ -----------What can i say ? $500 rebate, $100 off, free dvd drive, Free win2k upgrade and free 8x CDRW. I am keeping my dell I 8000 despite the creaking case
1) I do not suggest taking the $300 credit as this might affect your 20% rebate.
2) The customer incentive $$ depends on the value of your order. So results may vary. You may get more than $ 300 or less than $ 300 but still you are sitting on a gold mine.
3) DO IT BEFORE YOUR 30 DAYS MONEY BACK GUARENTEE EXPIRES ! It wont work after 30 DAYS !!!!!!
So glad i got into this DELL deal
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