HOLY SHINTO!! I hate AT&T!

[SuperGroove]

Here's the dealyo:

AT&T@Home customers, join our Online Customer Forum at http://athchat01.tci.net/ .


Bill D has joined this session!
Bill D says, Hello, My name is Bill, how can I help you?
whymustask says, yes, my e-mail seems to be down
Bill D says, still there?
whymustask says, yues
whymustask says, yes
Bill D says, please respond
whymustask says, HELLO!!!!
whymustask says, I'M HERE!
Bill D says, Thanks for visiting the AT&T@Home Support Center, and happy holidays
Bill D has left this session!
The session has ended!

WTF IS GOING ON HERE?!

 

[yakko]

hahahahahahaha

 

[IBhacknU]

'and happy holidays' LOL

 

[The Wildcard]

Hahahahahaa, jesus christ, that totally sucks.

 

[Static911]

omfg....

I thought SWB was bad....

Static911

 

[Wedesdo]

ahahahah!

LOL!

that's a classic...

 

[nateholtrop]

he didnt see you...hrmmm selective sight I see!!


Nate

 

[The Wildcard]

The closest expierence i have had was on an internet service called
PIPELINE.NET like a couple of years ago. They had their own chat program i think, sorta like mirc, and every night at a certain time, they'd have a support channel.

So anywaz, one time i had some stupid problem and i go on to the channel...hahaha, there were about 25 other people in there too. And when the customer service rep finally came into the channel...we found out he was the only one that was gonna be in the channel. and so he was flodded with questions. took him about 15 minutes to get to my question and when he did it was horrible cuz i found out, not only was he trying to help people in the channel, he was answerin support emails too. he was really, really, busy and because of the lag, he assumed i didn't know or didn't want to answer his question so he moved on to the next person, lol.

 

[SuperGroove]

AT&T@HOME IS DOING IT AGAIN!!!! WHen they can't give me the answer they say:

"Hello? Are you there? If you do not answer, I will have to end the session"

Meanwhile I'm typing as fast as I can for 5 minutes saying nothing but

"I'M HERE i"M HERE!!!!!!!"


sigh...

can you guys tell me why I can't access www.colorado.edu?

 

[SuperGroove]

Ronald A has joined this session!
Ronald A says, Thank you for contacting AT&T, whymustask, my name is Ron, how may I help you?
whymustask says, yes, it seems as if the previous representative is ignoring me
whymustask says, his name is Charles H
Ronald A says, I must apologize, our server just bumped the session, so anything typed from our end was not going through.
Ronald A says, Is there something I can help you with?
Ronald A says, (All sessions were bumped)
whymustask says, I cannot access a webpage
whymustask says, can you tell me if you can access a university webpage for me?
Ronald A says, Sure, what is the URL?
whymustask says, www.colorado.edu
Ronald A says, Just a moment.
Ronald A says, Ok, I got the page to come up with no problem are you having problems with any other websites?
whymustask says, I have no problems with any other website
whymustask says, just that webpage
Ronald A says, Have you cleared your temporary Internet files? Which browser are you using? (@Home 2.0, Netscape, or Internet Explorer)
whymustask says, I cleared my temp internet file just 5 minutes ago, but not the cookies
whymustask says, I am using IE 5.5
Ronald A says, Ok, I would clear cookies as well,
whymustask says, I've never accessed the site before
whymustask says, I reformatted only a couple weeks ago
Ronald A says, Ok, never mind in that case.
Ronald A says, Just a moment.
Ronald A says, Did you try to access anything other than home page?
whymustask says, yes
Ronald A says, Like online classes or something?
whymustask says, www.colorado.edu/admissions/apply.html
Ronald A says, Ok, we will need to disable the proxy. It won't let you access secure sites like banks, etc. Which browser are you using? (@Home 2.0, Netscape, or Internet Explorer)
whymustask says, okay. IE 5.5
whymustask says, oh...I ordered something online without a hitch 2 hours ago
Ronald A says, Sorry, you said that before. Ok, well let's try, see what happens.
Ronald A says, Go to Tools menu, Internet Options,
Ronald A says, Connections tab,
Ronald A says, click on LAN Settings button,
whymustask says, okay
Ronald A says, Ok, make sure no boxes are checked, click Apply then Ok.
whymustask says, none are checked
Ronald A has left this session!
The session has ended!



THEY'RE DOING IT AGAIN!!!

 

[yakko]

Have you thought of using carrier pigeon for your service? At least then you wouldn't expect anything good.