• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Help me settle a dispute with another AT member

ScottFern

ScottFern

Diamond Member
So I sold MRGOOCH a PC retail copy of Far Cry 2. He gets it a couple days later after he promptly paid and I get 5 messages from him last night (Saturday) saying he can't get around the SecureROM and it won't install on his PC.

Since I didn't respond in 5 minutes he filed a dispute with PayPal saying the item "was not as described" which is an out and out lie.

Now, we have been emailing back and forth all morning and he finally says, if I just give him his refund, there will be no "penalty." Excuse me? What did I do to deserve a penalty?

I highly doubt Paypal would even honor this ridiculous refund request. Does it state the seller is liable if the buyer won't alter the state of his computer (ie disable/remove dvd ripping software) to get the game to work?

I told him we could work something out but not with this paypal threat hanging over my head.





OK enough bashing here. This is locked because I am in the process of getting this resolved between buyer and seller


esquared
Anandtech Senior Moderator
 
If you sold him the DVD and it wasn't scratched or damaged, I don't think he can do anything.
 
Is that the person's username? You might want to edit the name out just so it isn't a call-out.

Why can't he install the software? If he has conflicting software its his problem, not yours.
 
If the problem is SecureROM and not a corrupted/damaged disk, then it's his problem. Same as if he tried to run it on inadequate hardware. Tell him to pound sand
 
I'm not sure how much PayPal tends to side towards the buyer but you should lobby hard to get that dispute cleared and tell him to fuck himself. Assuming the item was as described and not damaged or missing anything necessary for the install.
 
Yeah that's ridiculous, not your fault the buyer didn't do his own research before buying.

Pull your funds out of PayPal ASAP so they can't do a chargeback.
 
If he could do something reasonable to make it work, I don't think he has a claim.

If he bought it in a store, would he be able to return it? Probably, but he would incur shipping charges if he bought it online.

I'd ignore his tough talk.
 
Originally posted by: frostedflakes
Yeah that's ridiculous, not your fault the buyer didn't do his own research before buying.

Pull your funds out of PayPal ASAP so they can't do a chargeback.
Click to expand...

AFAIK they can reach into whatever accounts you've associated with the account and grab your money anyway
 
Originally posted by: rezinn
If he could do something reasonable to make it work, I don't think he has a claim.

If he bought it in a store, would he be able to return it? Probably, but he would incur shipping charges if he bought it online.

I'd ignore his tough talk.
Click to expand...

If he opened it, I highly doubt they would give a refund for sofware.
 
Try this... Get him to send your game back. If it's as you sent it, refund his money. Then re-sell it. WTF difference does it make except not being another in a series of dicks?
 
Originally posted by: Farang
Originally posted by: frostedflakes
Yeah that's ridiculous, not your fault the buyer didn't do his own research before buying.

Pull your funds out of PayPal ASAP so they can't do a chargeback.
Click to expand...

AFAIK they can reach into whatever accounts you've associated with the account and grab your money anyway
Click to expand...
And if it's not there, sell it off to collections.

 
Originally posted by: AlienCraft
Try this... Get him to send your game back. If it's as you sent it, refund his money. Then re-sell it. WTF difference does it make except not being another in a series of dicks?
Click to expand...

The seller is not being a dick if the buyer is a moron.
 
Originally posted by: AlienCraft
Originally posted by: Farang
Originally posted by: frostedflakes
Yeah that's ridiculous, not your fault the buyer didn't do his own research before buying.

Pull your funds out of PayPal ASAP so they can't do a chargeback.
Click to expand...

AFAIK they can reach into whatever accounts you've associated with the account and grab your money anyway
Click to expand...
And if it's not there, sell it off to collections.
Click to expand...

Really? since when did they start doing that? I haven't used paypal in ages. More of a reason not to now I guess.
 
If all the details are correct, the guy is being a total jerk. If he can stop the payment, it's better to get the Game back and hope that he isn't outright lying and using the Key to play the game. PC Games should be Sold "as is" and with "No Refunds". There are just too many ways to get screwed over otherwise.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top