Help!ASUS Z97M-PLUS cursor dual display issue - jumpy cursor is significantly delayed

[OlyAR15]

I'm negotiable on the motherboard but not the mouse. 🙂

Honestly, I've never used ASUS but they've been around so long. I usually have an affinity toward MSI or even ASrock... this makes me question the choice to go ASUS.

First, watch this: http://youtu.be/L0MK7qz13bU

Second, for troubleshooting, it is useful to temporarily swap suspected parts with something else in an attempt to isolate the issue. if you are not willing to do this, it makes troubleshooting very difficult and rather pointless to go on.

Third, wireless devices can have issues of interference even though the parts themselves are not defective. Apparently there are quite a few complaints about jerky movements with the MX mouse: http://forums.logitech.com/t5/Mice-and-Pointing-Devices/MX-Performance-Mouse-Jerky/td-p/1045315

Try temporarily disabling any other wireless transmitters such as the wireless router, or try another USB port such as a front port in order to get the transceiver closer to the mouse.

 

[tami]

First, watch this: http://youtu.be/L0MK7qz13bU

Second, for troubleshooting, it is useful to temporarily swap suspected parts with something else in an attempt to isolate the issue. if you are not willing to do this, it makes troubleshooting very difficult and rather pointless to go on.

Third, wireless devices can have issues of interference even though the parts themselves are not defective. Apparently there are quite a few complaints about jerky movements with the MX mouse: http://forums.logitech.com/t5/Mice-and-Pointing-Devices/MX-Performance-Mouse-Jerky/td-p/1045315

Try temporarily disabling any other wireless transmitters such as the wireless router, or try another USB port such as a front port in order to get the transceiver closer to the mouse.

No, I get it. But if you look at my previous part listing, I don't imagine it could be anything but the motherboard. In any event, my previous post to yours mentions I tried a wired mouse without an issue.

Further, this is the same exact location in which I had a working mouse (this exact one) and there weren't issues before.

The big variable that changed for me was the motherboard. I'm willing to make the swap of that, although it'd be a pain in the ass to do again...

 

[tami]

I called ASUS and they gave me the latest firmware (version 2501).

If anything, the situation is worse.

SO.. here's my question:

I have another computer sitting here that I am configuring (it's the only other variable and it's only temporary). Assuming I shut it off and no hardware is running, could this possible interference as suggested in the Logitech forum thread shared earlier (which, by the way, links to a bunch of dead links) go away?

I'm not sure what else to do here save for swapping the mobo which frankly I'm not at all against.

 

[Ketchup]

I'm negotiable on the motherboard but not the mouse. 🙂..

Totally agree. Have a Performance MX at the house and it's the best mouse I have ever owned. The M510 I have at the office is good, but ever-so-slightly less comfortable. I have found myself to become very picky when it comes to mice.

Anyway, sorry for getting off topic, the "trying a different mouse" option isn't a terrible one, except that I believe you said it works fine with just one screen, so I don't see how that would affect a mouse with proper drivers.

 

[tami]

Totally agree. Have a Performance MX at the house and it's the best mouse I have ever owned. The M510 I have at the office is good, but ever-so-slightly less comfortable. I have found myself to become very picky when it comes to mice.

Anyway, sorry for getting off topic, the "trying a different mouse" option isn't a terrible one, except that I believe you said it works fine with just one screen, so I don't see how that would affect a mouse with proper drivers.

That actually is no longer the case. It's jumpy on both displays. :/

I have no idea what changed though.

Either way, I'm at the point of considering another motherboard. But would that solve the problem? I don't know. What do you guys think?

(btw, I'm a lefty and I still love this thing.)

 

[Ketchup]

That actually is no longer the case. It's jumpy on both displays. :/

I have no idea what changed though.

Either way, I'm at the point of considering another motherboard. But would that solve the problem? I don't know. What do you guys think?

(btw, I'm a lefty and I still love this thing.)

I'm a lefty but learned on a 486 with my right, so it is totally natural at this point. I would still consider using DP for both.

 

[tami]

I'm a lefty but learned on a 486 with my right, so it is totally natural at this point. I would still consider using DP for both.

Problem is it's acting like a PITA on a DP connection too. The previous suggestions were more relevant to the jumpiness on the second monitor, but that went away with my additional troubleshooting/BIOS updates/whatever else.

So... clearly there's some interference somewhere.

I'm still trying to ascertain if it's

1) Hardware interference from the computer sitting next to this one. I'll know in about an hour when I can turn it off.

2) The motherboard. Because I don't like this motherboard so much.

3) something else entirely, but I doubt it.

Your bets?

 

[Ketchup]

What if you try running on DVI only or DP only. Any issues with that?

 

[tami]

What if you try running on DVI only or DP only. Any issues with that?

I can't do DVI only because the video card supports 2560x1440 on only 1 DVI connection. And I don't have another DP cable... so I can't troubleshoot that.

 

[Smoove910]

Since I'm getting that the mouse is the issue, and it's wireless, I'll assume it has a USB connection to the motherboard?

If so, have you
a.) tried a different USB port to plug the dongle into?
b.) verified you have latest chipset drivers which should include USB drivers?

 

[Ketchup]

I can't do DVI only because the video card supports 2560x1440 on only 1 DVI connection. And I don't have another DP cable... so I can't troubleshoot that.

I mean only running one display. I know we are going back to the OP, but some things have changed. So, with only one display plugged in, is everything still smooth sailing?

 

[tami]

@ketchup79: I'm running on one monitor on DVI now. Give me some time to check.

What do we deduce if that's the issue?! That it's the card? Or the mobo? 😉

@Smoove910: yep, all drivers are up to date. I even have an unreleased BIOS already due to making a call direct to ASUS.

I'll try the USB trick soon. But that would suck. Then it IS the mobo.

I am so wishing that's the solution here.

 

[tami]

Well, it's choppy on just one monitor with a DisplayPort connection, so I guess we're back to figuring this out...

Now I'll try to move the USB receiver into another USB port.

 

[tami]

And moving the receiver didn't work either. It works fine and then there's a period of time when it experiences this major lag of sorts, but I'm not doing anything different from the previous few seconds before when it was working fine.

SO....what next 🙁

 

[tami]

you may sell it and buy a new one compatible device

I realize you're being facetious, but sell what? The mouse isn't negotiable. The motherboard is. Pretty much all the other hardware is.

So again, is it the motherboard? Or not?

I'm going to play with Windows in Safe mode now.

 

[tami]

AND I'm back.

It happens in Safe Mode too 🙁

What now? 🙁

 

[Ketchup]

If you run one screen off the onboard graphics, same screen, same cable, I think we can be pretty sure it's a motherboard issue.

If it were me at this point, I would try a fresh Windows install on a spare drive with just drivers off CD and some old video drivers (no other updates), and see if the problem follows.

 

[OlyAR15]

Chances are you are dealing with wireless interference. Do not reinstall windows yet. What other wireless devices are you using? Keyboard? Wireless router?

Have you tried both USB 2 and 3 ports? The ports in front of the PC?

Again, the trick to troubleshooting is to be methodical. So we have established that a wired mouse works. That mostly rules out an issue with the monitors or Windows. It can be an incompatibility with the motherboard or possibly a driver issue, or as mentioned, a wireless interference issue.

First step is to temporarily disable wireless components one by one, starting with a wireless router if you have one.

 

[tami]

If it were me at this point, I would try a fresh Windows install on a spare drive with just drivers off CD and some old video drivers (no other updates), and see if the problem follows.

This *is* a brand new install. New mobo. New install. Basic software install. Nothing else. The computer was built yesterday. 🙁

 

[tami]

Chances are you are dealing with wireless interference. Do not reinstall windows yet. What other wireless devices are you using? Keyboard? Wireless router?

Have you tried both USB 2 and 3 ports? The ports in front of the PC?

Again, the trick to troubleshooting is to be methodical. So we have established that a wired mouse works. That mostly rules out an issue with the monitors or Windows. It can be an incompatibility with the motherboard or possibly a driver issue, or as mentioned, a wireless interference issue.

First step is to temporarily disable wireless components one by one, starting with a wireless router if you have one.

Keyboard is wired. Router is wireless. But I had the same router and mouse with a different MSI motherboard.

I just stuck the USB receiver on the front of the computer to see if that makes a difference. I already tried both "default" keyboard/mouse USB ports. No go.

 

[tami]

Well, that took all of ten seconds. Moving the receiver didn't make an inkling of a difference. 🙁

 

[Smoove910]

I DON'T have all the Asus drivers though as I'm not sure if something is missing here:
http://www.asus.com/us/Motherboards/Z97MPLUS/HelpDesk_Download/
But I did install the chipset and management engine interface.

(I'm not using any onboard Intel HD adapter so I didn't install the Graphics Accelerator drivers. I tried but I kept getting the "this computer doesn't meet the minimum requirements" error. I tried the Intel page too just to be sure. Same minimum requirements error.)

This is what sticks out in my mind. I would try to figure out why the Graphics Accelerator driver isn't installing. It may/may not be the root cause, but anytime you don't have all drivers installed is asking for weird problems.

 

[tami]

This is what sticks out in my mind. I would try to figure out why the Graphics Accelerator driver isn't installing. It may/may not be the root cause, but anytime you don't have all drivers installed is asking for weird problems.

That graphics accelerator driver is for onboard video, if I understand correctly.

 

[tami]

Or maybe not. But even the Intel Driver Update Utility doesn't find any drivers I need.

So I guess all my drivers are installed?

 

[Smoove910]

I wouldn't trust anyone (even Intel) to tell me all of my drivers are installed. From my understanding, there's sometimes other drivers that need to be installed 1st before the Graphics Accelerator driver will install. This would make sense as to why you are receiving the "this computer doesn't meet the minimum requirements" error".

In short, I would install every driver possible, even if you know you won't use the function. This will ensure you have covered the 'software' side of things and can focus more on 'hardware' if need be.