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Help!ASUS Z97M-PLUS cursor dual display issue - jumpy cursor is significantly delayed

T

tami

Lifer
All right, now I'm frustrated.

Just built a PC per recommended parts (and a few of my own) from this thread.

Now I'm seeing on my second display (same Radeon HD 6950 display adapter) that the cursor jumps around - it feels as if the computer is "slow" and catching up.

The second display is DVI, and the main display is DP. I have seen complaints online about HDMI but not either DVI/DP.

OS: Windows 8.1 64 bit
Actions performed: nothing! I'm simply moving the mouse/windows across a Windows desktop. I'm not even playing a game...

I have all the latest drivers for my video card. I have all of the latest Windows Update files.

I DON'T have all the Asus drivers though as I'm not sure if something is missing here:
http://www.asus.com/us/Motherboards/Z97MPLUS/HelpDesk_Download/
But I did install the chipset and management engine interface.

(I'm not using any onboard Intel HD adapter so I didn't install the Graphics Accelerator drivers. I tried but I kept getting the "this computer doesn't meet the minimum requirements" error. I tried the Intel page too just to be sure. Same minimum requirements error.)

Here's what I can do:
anything

Here's what I can't do:
change the refresh rate. I am using a dual display 2560x1440 Dell U2713H monitor. Changing ANY settings, including the refresh rate which is at a solid 60Hz, would reduce the resolution to 1920x1280. Yuck.

All of this worked with my previous Windows 8.1 setup. The new variable here is really just the ASUS motherboard (I had a great MSI motherboard beforehand). What gives?!
 
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They were recognized by default so I was thinking I may not have to.... but I might as well, right? 🙂

Done. Let's see if that fixes it. Thanks!
 
Also, if that doesn't work, have you verified your onboard video is disabled through the BIOS?

Have you loaded the drivers under the 'sata' section of the link you supplied above. Does your Device Manager have any indication of something needing to be installed??
 
And nope, doesn't look like the display drivers did the trick.

Onboard video: not tested yet. Let's reboot and see.

Nothing in Device Manager appears to be needing an install. That's usually the first place I check.

I didn't install any SATA drivers. Which should I focus on? I don't see how that'd be related, but forgive me for asking 🙂
 
All right, I can't disable onboard video but I can set the onboard video from "Auto" to PCIe. Not sure if that'll make a difference but that's what I'm trying right now.
 
So this problem ONLY occurs on the 2nd monitor? The cursor acts normally on the primary monitor? Are you doing an eyefinity setup or just using an extended desktop?

Have you tried switching the primary and secondary display to see if the problem follows the display?
 
OlyAR15 said:
So this problem ONLY occurs on the 2nd monitor? The cursor acts normally on the primary monitor? Are you doing an eyefinity setup or just using an extended desktop?

Have you tried switching the primary and secondary display to see if the problem follows the display?
Click to expand...

I think it's better now. But yes, it was jumpy only on the second monitor and not fully reproducible. It's only an extended desktop.

I was thinking of trying the swap...maybe I will.
 
Actually, the issue I have now is a bit of jumpiness every so often on both screens. Don't think it's slowness. There's nothing going on for slowness... thoughts?
 
In the other thread, a whole PC was recommended, but you seem to be zeroing in on just the motherboard. Did you only replace the motherboard (seems unlikely)?

It would be helpful if you listed out exactly what you have in the PC right now, including which parts are new and which are old.
 
I mention the motherboard because there are other complaints that mention ASUS.

The parts I went with are summarized here.

The main parts of note:
ASUS Z97M-Plus
Intel Core i5-4690K 3.5GHz LGA 1150
G.SKILL Sniper 16GB (2x8GB) DDR3 2133
Samsung 840 EVO Series 250GB SATA III
Seagate Barracuda 7200 RPM 3TB
some Antec 900W PSU

Mouse: Logitech Performance MX

I can't imagine it's the RAM or hard drives. The motherboard seems the most likely culprit.

Also, it isn't jumpy on the second monitor now. It's jumpy on both, almost to the point of being unable to use it for the few minutes this occurs. It's extremely frustrating and I don't understand what's happening. I'm not doing any extreme activity. I only have a web browser open. How does that make sense?
 
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I just caught this, "happening every so often." Do you have the Logitech software installed for the mouse?

Also, due to the age of the card, I am wondering if some older 8.1-compatible AMD drivers might actually help here.
 
ketchup79 said:
I just caught this, "happening every so often." Do you have the Logitech software installed for the mouse?

Also, due to the age of the card, I am wondering if some older 8.1-compatible AMD drivers might actually help here.
Click to expand...

I'm looking at the software page now. I've been debating installing it as I only want drivers and not bloatware software. Does Logitech even have pure drivers?

You think the latest drivers for the card wouldn't be compatible?
 
All right, installed SetPoint. Now it's giving me a ton of weird stuff, including a Chrome plugin... oy

AND it didn't fix the problem. 🙁 This jumpiness is especially annoying because my mouse pointer ends up being 3 inches away from where I want it to be after it catches up.
 
The drivers come with SetPoint. Nice little piece of software for mapping buttons, showing battery level, set buttons, and giving additional access to scroll speeds, etc. The last time I installed it, the software still did not try to add any bloatware.

Edit: just saw your post. It was worth a shot. I personally did not care for the action of the plugins, so I never use them.
 
Yeah, I just don't love Logitech's software. I wish they had simple driver installs versus driver installs masked with added functionality. I like keeping things simple 🙂

I'm going to update my BIOS. Not sure which version I have, but maybe...
 
I would have gone to 2309, "Improve System performance" but at least you ruled out a BIOS issue as being a cause.
 
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OlyAR15 said:
Try a different mouse, preferably wired. I've had strange experiences with wireless mice.
Click to expand...

I'm negotiable on the motherboard but not the mouse. 🙂

Honestly, I've never used ASUS but they've been around so long. I usually have an affinity toward MSI or even ASrock... this makes me question the choice to go ASUS.
 
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Testing with a wired Microsoft Intellimouse. Seems better. So the issue is a Logitech incompatibility with ... probably the motherboard.

🙁
 
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