Help/Adice - UPS delivered Newegg order WET!

[cboath]

Title says most of it. Order a whole new system on saturday. It showed up today and I was all excited til I rounded the corner to see the ups guy with the boxes and the box with the components had clearly been wet. I don't know if it was a leaky truck or if someone spilled something on it or what.

He did take notes and noted possible damage because the box arrived wet. I also took a bunch of photos on my phone. Can't upload them now because I don't have the cable to tie it in to the computer at work. It's at home.

On the plus side, i can tell most, if not all the pieces inside are OK and didn't get wet. There's some brown packing paper that was fortunately on the bottom where it was wettest. About the only component I can't be sure didn't get wet was the CPU (920). Half the stuff was in sealed plastic so those are fine. The memory didn't even have a water spot on it, so it was clear.

First question...if any of the parts were water damaged, wouldn't it be pretty clear? As in, card board wrinkled on the components box, spotted, etc, or in the case of the clear cased memory, water spots and condensation, etc.

Should I be worried about anything?

Do i need to contact newegg before opening anything completely?

Thanks

 

[nickbits]

try it and if it doesn't work rma.

 

[hclarkjr]

i would have refused it and sent it back.

 

[cboath]

I contacted newegg about what to do, and they said just the same as Nick basically. Build it up and if there's a problem, call them and they'll replace the pieces. On the plus side I guess they used pretty good boxes at newegg. Not a whole lot made it inside the box. The only dampness i felt on the packing paper was the on the parts touching the bottom of the box. Nothing on the top where the components were. I'll give everything a thorough examination tonight, but like I said, about 1/2 of came shrink wrapped so those bits are good. I opened the 920 itself and it's spotless on the inside (and a D0). Looks like UPS had a leak somewhere along the line.

The box was still damp and had it looked worse, I may have rejected it. Looks like newegg's packing materials saved the components. The CPU was the only thing to look anything less than 'off the shelf' and i'm think that was because another piece was on top of it.

 

[Blain]

Originally posted by: cboath
He did take notes and noted possible damage because the box arrived wet.

On the plus side, i can tell most, if not all the pieces inside are OK and didn't get wet.
About the only component I can't be sure didn't get wet was the CPU (920). Half the stuff was in sealed plastic so those are fine. The memory didn't even have a water spot on it, so it was clear.

Should I be worried about anything?

Do i need to contact newegg before opening anything completely?

Your parts are fine. The box was wet.
What's the big deal?

 

[cboath]

I didn't know it at the time.

I posted originally before finding out if I could open the pieces to check them without messing up a potential return. That, and i was pissed UPS sat the box in a puddle or under a leak..

Just trying to cover my bases and make sure I wasn't missing anything.

 

[somethingsketchy]

Yeah most boxes nowadays are packed pretty thick with a lot of packing material...so the most that would have been damaged would have been the "advertising" boxes the items came in. Most electronic components are sealed in some form of plastic, so you (most likely) would have never had any wet parts.

You should be fine. Good luck on the new build.

 

[M0RPH]

Originally posted by: Blain

Your parts are fine. The box was wet.
What's the big deal?

This.

You deciided to come make a post here before you looked in the box to see if anything got wet? :roll:

 

[BTRY B 529th FA BN]

No harm in askin around first

 

[Athena]

You did every right: the delivery person noted the damage, you took photos, and you notified Newegg. Since it's all been documented, you shouldn't have any problem getting a replacement if something fails later.

 

[Eureka]

Not to mention, water by itself isn't going to kill a component. Its shorting due to the water that you have to be afraid of. If none of the actual parts are wet, don't worry about it.

 

[krnmastersgt]

Originally posted by: Eureka
Not to mention, water by itself isn't going to kill a component. Its shorting due to the water that you have to be afraid of. If none of the actual parts are wet, don't worry about it.

Even better, as long the components are properly dried and cleaned they'll work just fine as well. If you remove any batteries/power connections on a computer you can clean it using water if you wanted, so no worries.

 

[heyheybooboo]

Originally posted by: krnmastersgt

Originally posted by: Eureka
Not to mention, water by itself isn't going to kill a component. Its shorting due to the water that you have to be afraid of. If none of the actual parts are wet, don't worry about it.

Even better, as long the components are properly dried and cleaned they'll work just fine as well. If you remove any batteries/power connections on a computer you can clean it using water if you wanted, so no worries.

Pretty much this.

If everything checks out - if you wanted to be an arsehole - you could ask the Egg for a little 'aggravation credit' on your order.