God, you have no clue how frustrating it is to try to explain to some dumbass that AOL is really NOT his ISP, & that they merely piggyback on top of his real ISP's connection.
Customer: I'm paying for two ISP's! I want to cancel my Qwest ISP service, AOL is my ISP!
Me: Umm... Sir, Qwest is your ISP. AOL is not capable of being your ISP.
Customer: AOL says they're DSL capable!
Me: Yes, they are capable of working with DSL, but they still require that you have an ISP to provide the real connection.
Customer: That's not what they told me when I ordered this, I want to cancel my service!
Me: No problem Sir, glad to see you go! (well, not really, but I'm not very anxious to keep them on)
:|
Viper GTS