*Sigh* Casino games are not 'rigged.' They are built (programmed) to return a certain percentage based on the law of averages defined by the game features itself. Positions on a reel, for example, times X amount of reels; each definable position is worth X amount of $, each combination of positions is worth X amount of $. It's actually quite heavily regulated.
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As far as casinos being a losing proposition, my in-laws make a very good living (they are actually retired) playing video poker. The key is to research your machines. We know which machines have the highest payback (most are 99% or better, some even 100% ) and those are the ones we play. Last year they made close to 200K playing .25 video poker...
I agree 100% as I have programmed these games. It would be very hard for a Casino to rig these games. The winning tables and payout percentages are in the game. The Casino cannot get a game and just go lets set it to only payout 50%. Also, the games are tested by a 3rd party and they are very thorough. They test the game and read through the source code. I have seen games not pass testing because they didn't like the wording on the help screen. There is less testing in writing and running code that buys and sales stocks than there is with slot machines. Makes you feel good about the stock market doesn't it.
I believe IGT is trying to make it look like the player did something wrong, so they save face and the Casino doesn't kick some of their games out and start looking at other companies for their games
The guy found a bug or just thought he was getting lucky by doing "X". IGT should just pay the guy and fix the machines. That is what we did. Why make a paying customer mad at you and drum up bad press with a law suit. Pay the guy and he keeps playing and tells his friends how good IGT games are while you keep making money.
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