So I got my car back from the dealership (Mazda) and they didn't tighten down my lug nuts. I had driven 20 miles and my car started to shake badly, so I pulled over. When I did, I noticed I only had 3 lug nuts on my car, and they were just about to fall off.
It is a pain in the ass, what kind of compensation should I demand from the dealership?
I was thinking of asking for a new set of tires for the headache. I mean, if I didn't pull over and notice that there were only 3 lug nuts on the vehicle, my tire would have fallen off at like 80 mph!
WTF.
Update:
They service rep just called me back and sounded like he was about to cry. I left a message as I said above with strong concern in my voice. He said he wants me to bring in my car tomorrow and at the very least they will fix everything that is wrong with the car. He will be sitting down with his superiors later. He also told me that the store manager called a department meeting about the voicemail that I left and said that at the very least activity like this would lead to the termination of a job. Suggestions on what I say tomorrow? Do I go in there with my arms all up in a fuss and yelling, threaten to sue/go to the news? Or do I go calmly in there (even thought they put my life at risk by my wheel almost falling off) and take whatever they give me without question?
Final Update:
As I posted below I was told to bring it in by 5 PM on Wed (it is about a 50 min drive from my house with traffic, so I had to take an hour off work early to make it on time). So I get about 2 miles away and decide to call them to make sure everything was OK. Well, when I called I talked to one of the other service reps, the guy who I was supposed to meet called in sick today... He told me I couldn't come in and that all the mechanics were gone. I started chewing him out on the phone about how this has been going on so long and that the guy told me to come in anytime before 5 PM and they would take care of me. I was like WTF.
I was about to lose it - esp. with all the traffic for the holiday - it was terrible.
So I told him that I will be there in about 5 mins to discuss this in person. Once I get there, I demand to see a manager and I take a strong tone with him fully expecting him to say sorry, come back another day and we will tighten your lug nuts. He then told me to wait a min and he went and talked to the boss. Well the boss said to go ahead and take care of me (they had a couple other guys that changed the tires), so I was like, finally, at least the trip wasn't a total waste.
I walk back in the garage with them and talk to the service manager and ask him if he will put on my snow tires from this thread and he said no problem, they will do it for free. I was like cool, things were starting to go good.
So they swap my tires and the boss comes out to talk to me, saying that he is sorry for all of the trouble, and he gives me the next 3 oil changes for free. Cool, about the level of service I was expecting and I got my tires changed for free. All in all, I left a a pretty good mood when I was done.
I do tell you one thing though, I would have lost it totally if they would have said that they couldn't do it right then I would have went nuts and probably had the police called on me.
It is a pain in the ass, what kind of compensation should I demand from the dealership?
I was thinking of asking for a new set of tires for the headache. I mean, if I didn't pull over and notice that there were only 3 lug nuts on the vehicle, my tire would have fallen off at like 80 mph!
WTF.
Update:
They service rep just called me back and sounded like he was about to cry. I left a message as I said above with strong concern in my voice. He said he wants me to bring in my car tomorrow and at the very least they will fix everything that is wrong with the car. He will be sitting down with his superiors later. He also told me that the store manager called a department meeting about the voicemail that I left and said that at the very least activity like this would lead to the termination of a job. Suggestions on what I say tomorrow? Do I go in there with my arms all up in a fuss and yelling, threaten to sue/go to the news? Or do I go calmly in there (even thought they put my life at risk by my wheel almost falling off) and take whatever they give me without question?
Final Update:
As I posted below I was told to bring it in by 5 PM on Wed (it is about a 50 min drive from my house with traffic, so I had to take an hour off work early to make it on time). So I get about 2 miles away and decide to call them to make sure everything was OK. Well, when I called I talked to one of the other service reps, the guy who I was supposed to meet called in sick today... He told me I couldn't come in and that all the mechanics were gone. I started chewing him out on the phone about how this has been going on so long and that the guy told me to come in anytime before 5 PM and they would take care of me. I was like WTF.
I was about to lose it - esp. with all the traffic for the holiday - it was terrible.
So I told him that I will be there in about 5 mins to discuss this in person. Once I get there, I demand to see a manager and I take a strong tone with him fully expecting him to say sorry, come back another day and we will tighten your lug nuts. He then told me to wait a min and he went and talked to the boss. Well the boss said to go ahead and take care of me (they had a couple other guys that changed the tires), so I was like, finally, at least the trip wasn't a total waste.
I walk back in the garage with them and talk to the service manager and ask him if he will put on my snow tires from this thread and he said no problem, they will do it for free. I was like cool, things were starting to go good.
So they swap my tires and the boss comes out to talk to me, saying that he is sorry for all of the trouble, and he gives me the next 3 oil changes for free. Cool, about the level of service I was expecting and I got my tires changed for free. All in all, I left a a pretty good mood when I was done.
I do tell you one thing though, I would have lost it totally if they would have said that they couldn't do it right then I would have went nuts and probably had the police called on me.
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