Originally posted by: NFS4
Originally posted by: SmoochyTX
:|
Originally posted by: NFS4
Google Checkout ownz. I've used the 20 off 50 coupon at least about 20 times so far at Buy.com. I just can't stop myself!!!!!!!!!!!!! Just now used the 10 off 30 coupon twice at Linens N Things.
I wonder how much money Google is loosing on this
Well their customer service sure as hell isn't any better than Paypal's. I've been dealing with GC customer service since yesterday morning because they don't understand why when I signed up for GC for the $10 sign-up bonus isn't being applied. They keep asking me if I signed up at Sports Authority first and then signed up for GC.
It's gotten so bad it's to the point where I've led them by the hand, mouse click by mouse click, and they didn't understand. So then I accompanied each movement I had previously provided them with screenshots. YES. Screenshots. Fvckers still don't know what's going on.
And THEN they had the nerve to send me a GC Customer Service satisfaction survey about 15 minutes ago. Stupid fvckers. They're not done fixing my problem yet and they want me to provide them with a satisfaction survey?
I wonder if their customer service isn't outsourced to India. Or maybe it's France or Canada or something. The customer service agent I'm dealing with is named Michel. Blech.
*apologizes to any Michels on AT - unless you work for GC and you're my CS agent and in that case I'd appreciate it if you fixed the fvcking problem*
Wow. I really didn't mean that to be a rant. But oh well. LOL
PayPal has customer service?
While I'm sure nobody gives a crap, I decided I would post more a follow-up on my rant above regarding Google Checkout's customer service. I hope and pray that none of you have to go through this EVER in your lives with them. Here goes....
After hearing nothing from them in TWO days, I sent an email to the CS agent assigned to helping me a little after 10:00 AM Central time this morning. His/her name is Michel. This is what I sent with the subject being "Is anybody there? Issue #85******",
"Hi. I contacted Google Checkout customer service on Sunday, November
26th, 2006 to resolve the issue of the $10 sign-up promotion not being
applied to my order.
I have not heard from anybody (Michele was the person 'assisting' me) in
two days. Yesterday, I received a GC Customer Service survey asking me to
rate my experience with GC Customer Service as if my issue (#85******) had
been resolved.
It has not been resolved. The $10 sign-up is not being applied. Signing
up for Google Checkout so far as been a fruitless and discouraging
experience and I will be encouraging every one of my fellow forum and
message board members to NOT sign up for Google Checkout.
I realize I am just one person (and not a rich person at that) but I am a
person nonetheless that has the ability to communicate and express my
displeasure not only here in this email to your customer service
department but to anybody out there on the internet to read.
Now wait for this one. You'll laugh. Google 'Google Checkout' and
'Customer Service' and see what you find. It seems I'm not the only one
out there having the same experience I am with your CS department. It
almost seems as if a CS department for Google Checkout does not exist.
At this point, just a tiny part of me still thinks there might be somebody
there, a live human being, actually reading this that will try to help me
and not just reply with an auto-response. But I doubt it.
Lori ****"
I just got this response from Michel at 6:50 PM.
"Hello Lori,
Thank you for your response. Just to answer your question, I'm still here.
I apologize for the delay. We have a solution, however I can't disclose
that information at this time. However, you will be receiving an email
from me within the next day or so. I believe you'll be satisfied with the
outcome. I have your email open and am ready to send out the solution as
soon as I'm able. Thanks for your patience and I'll keep you posted.
Please feel free to reply to this email if you have any additional
questions.
Sincerely,
Michel
The Google Checkout Team"
WTF? They have a solution but they can't tell me?
