goddamn indian tech support

[Spike]

Originally posted by: BlipBlop
I find it funny that so much resentment exist towards the indian help-desk workers, when its America's very own companies who have decided to use them. See beyond your nose, and focus that anger at your incorporated bretheren - they're the ones who sold you out. Like you, the Indian guy is just trying to earn a living to feed his family.

Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.

The support dude kept telling him to turn it on and make sure he was inserting the cd correctly. Short of turing it upside down, is there any other way to insert a CD into a disman!?!?! He finally got the supervisor on the phone and had it replaced. Another fun example of a great outsourcing choice by american companies

Your father, the systems engineer for IBM, should well know that the helpdesk are told to follow a protocol of questions.

It was not the static question list that bugged him, it was the lack of understanding. You see, to complete an item on the list the support person has to understand that the user has done what is requested, but due to a language barrier, he could not. This was upsetting to my father as he told the dude almost a dozen times that he had inserted the cd correctly. With american tech support you still get the annoying list but at least they usually understand when to turn the page

-spike


EDIT* not that I don't think this country has it's share of not-so-smart citizens, but care to back up the statement "Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10" with some facts? As I am so much inferior to an Indian I don't know how to understand this without some proof.

 

[Chadder007]

Originally posted by: Gobadgrs

Originally posted by: dartworth
If you quit breaking everything and were just a tad smarter, then you wouldn't have to call tech support every other day idiot.

I work as an assistant admin for the Govt. I was on the phone with dell due to a faulty motherboard and HD that went belly up with unrecoverable data errors during an XP install. Somehow I doubt thats my fault asshat.

Great website by the way toolbag...

I work for a Hospital and support several thousand devices too.... I had a Dell thats HD died and you could hear the head crashing into the disk inside of it. It took me 3 freaking calls to Dells Indian tech support. The first call had so much static and interferance that i lost the connection. 2nd call, the guy was an absolute idiot. He kept asking me about the network connection. "Buut buut sir, do you have the NnNiTC card connected to the netwrok?" LOL After 10 minutes of dealing with him being either an idiot/ or an asshat, I hung up on him. 3rd call, got another person at least.....but had the SAME name as the last TWO.
This is why we have switched to Gateway, I always get great tech support from them....though I have had to call them just a tad more.

 

[GoingUp]

Originally posted by: Chadder007

Originally posted by: Gobadgrs

Originally posted by: dartworth
If you quit breaking everything and were just a tad smarter, then you wouldn't have to call tech support every other day idiot.

I work as an assistant admin for the Govt. I was on the phone with dell due to a faulty motherboard and HD that went belly up with unrecoverable data errors during an XP install. Somehow I doubt thats my fault asshat.

Great website by the way toolbag...

I work for a Hospital and support several thousand devices too.... I had a Dell thats HD died and you could hear the head crashing into the disk inside of it. It took me 3 freaking calls to Dells Indian tech support. The first call had so much static and interferance that i lost the connection. 2nd call, the guy was an absolute idiot. He kept asking me about the network connection. "Buut buut sir, do you have the NnNiTC card connected to the netwrok?" LOL After 10 minutes of dealing with him being either an idiot/ or an asshat, I hung up on him. 3rd call, got another person at least.....but had the SAME name as the last TWO.
This is why we have switched to Gateway, I always get great tech support from them....though I have had to call them just a tad more.

Well I only support about 50 computers and laptops here, but its enough so that something is always breaking and im either reinstalling and trouble shooting, or on the phone with technical support. The thing that irks me is that I usually know exactly what the problem is before I call and all I want is a replacement part, but they still have to go through that whole checklist process.

 

[CanOWorms]

Originally posted by: Spike

Originally posted by: BlipBlop
I find it funny that so much resentment exist towards the indian help-desk workers, when its America's very own companies who have decided to use them. See beyond your nose, and focus that anger at your incorporated bretheren - they're the ones who sold you out. Like you, the Indian guy is just trying to earn a living to feed his family.

Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.

The support dude kept telling him to turn it on and make sure he was inserting the cd correctly. Short of turing it upside down, is there any other way to insert a CD into a disman!?!?! He finally got the supervisor on the phone and had it replaced. Another fun example of a great outsourcing choice by american companies

Your father, the systems engineer for IBM, should well know that the helpdesk are told to follow a protocol of questions.

It was not the static question list that bugged him, it was the lack of understanding. You see, to complete an item on the list the support person has to understand that the user has done what is requested, but due to a language barrier, he could not. This was upsetting to my father as he told the dude almost a dozen times that he had inserted the cd correctly. With american tech support you still get the annoying list but at least they usually understand when to turn the page

-spike


EDIT* not that I don't think this country has it's share of not-so-smart citizens, but care to back up the statement "Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10" with some facts? As I am so much inferior to an Indian I don't know how to understand this without some proof.

I'd guess they mean that in the US a lot of people get education, even dumb people. In India, only smarter people get an education. So, the country is less educated, but the average educated person is smarter.

Personally, I disagree with the belief that the Indian average blows away the American average.

 

[Chadder007]

Originally posted by: CanOWorms

Originally posted by: Spike

Originally posted by: BlipBlop
I find it funny that so much resentment exist towards the indian help-desk workers, when its America's very own companies who have decided to use them. See beyond your nose, and focus that anger at your incorporated bretheren - they're the ones who sold you out. Like you, the Indian guy is just trying to earn a living to feed his family.

Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.

The support dude kept telling him to turn it on and make sure he was inserting the cd correctly. Short of turing it upside down, is there any other way to insert a CD into a disman!?!?! He finally got the supervisor on the phone and had it replaced. Another fun example of a great outsourcing choice by american companies

Your father, the systems engineer for IBM, should well know that the helpdesk are told to follow a protocol of questions.

It was not the static question list that bugged him, it was the lack of understanding. You see, to complete an item on the list the support person has to understand that the user has done what is requested, but due to a language barrier, he could not. This was upsetting to my father as he told the dude almost a dozen times that he had inserted the cd correctly. With american tech support you still get the annoying list but at least they usually understand when to turn the page

-spike


EDIT* not that I don't think this country has it's share of not-so-smart citizens, but care to back up the statement "Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10" with some facts? As I am so much inferior to an Indian I don't know how to understand this without some proof.

I'd guess they mean that in the US a lot of people get education, even dumb people. In India, only smarter people get an education. So, the country is less educated, but the average educated person is smarter.

Personally, I disagree with the belief that the Indian average blows away the American average.

Exactly.....the educated Indian is usually from a rich family. For every educated Indian there are 100 educated Americans, so suck on that.

 

[CanOWorms]

Originally posted by: Chadder007

Originally posted by: CanOWorms

Originally posted by: Spike

Originally posted by: BlipBlop
I find it funny that so much resentment exist towards the indian help-desk workers, when its America's very own companies who have decided to use them. See beyond your nose, and focus that anger at your incorporated bretheren - they're the ones who sold you out. Like you, the Indian guy is just trying to earn a living to feed his family.

Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.

The support dude kept telling him to turn it on and make sure he was inserting the cd correctly. Short of turing it upside down, is there any other way to insert a CD into a disman!?!?! He finally got the supervisor on the phone and had it replaced. Another fun example of a great outsourcing choice by american companies

Your father, the systems engineer for IBM, should well know that the helpdesk are told to follow a protocol of questions.

It was not the static question list that bugged him, it was the lack of understanding. You see, to complete an item on the list the support person has to understand that the user has done what is requested, but due to a language barrier, he could not. This was upsetting to my father as he told the dude almost a dozen times that he had inserted the cd correctly. With american tech support you still get the annoying list but at least they usually understand when to turn the page

-spike


EDIT* not that I don't think this country has it's share of not-so-smart citizens, but care to back up the statement "Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10" with some facts? As I am so much inferior to an Indian I don't know how to understand this without some proof.

I'd guess they mean that in the US a lot of people get education, even dumb people. In India, only smarter people get an education. So, the country is less educated, but the average educated person is smarter.

Personally, I disagree with the belief that the Indian average blows away the American average.

Exactly.....the educated Indian is usually from a rich family. For every educated Indian there are 100 educated Americans, so suck on that.

I wouldn't say they're from rich families if you mean they live in mansions and the like. They do have the largest middle-class in the world, and middle-class isn't rich

 

[Red Dawn]

Originally posted by: athithi

Originally posted by: Frdm51472
I am still trying to understand your deep seated need to give us a play by play of your tech support call. Are you upset that you can no longer scam your way into a Tech Support job because companies got wise? I assure you I can give you 10 examples of sh!tty american support for every example of sh!tty foreign support you give me.

I don't blame Gobadgrs. Believe it or not, Customer Support was practically unknown in India until quite recently. The general understanding would be that you would call up someone at the "company" and you would beg and plead and humiliate yourself before some genius with a single-digit IQ would bestow his grace upon you by responding, "no, no, caaan't do yanything. camm tomaaraa". Imagine such a business culture being asked to provide it on a professional basis for third-party companies. Don't get me wrong, the developers in India are way more adaptive to multiple, cutting-edge technologies than the average developer here. I'd rather compete with 10 American developers than one smart-ass Indian. But Customer Support? It is a crime to give that business to India. Sheer Crime.

According to this article the American worker is 5 times more productive than Indian Workers

 

[athithi]

Red Dawn:
I am talking exclusively about software developers. American managers are more productive and I would bet the shirt on my back that American labourers are probably more productive. American Software Developers are wimps in comparision They take longer to adapt to new technologies, they don't have the ability to juggle multiple development environments as casually as their Indian counterparts, they are way more dependent on processes and they find it tougher to implement abstract logic. Are there smarter Americans than Indians? Are you kidding? With the number of inventions that have come from these shores, there is really no contest. Are Indian software developers still better than American Software Developers? Where I work - yes - easily.

 

[Vic]

Originally posted by: BlipBlop
I find it funny that so much resentment exist towards the indian help-desk workers, when its America's very own companies who have decided to use them. See beyond your nose, and focus that anger at your incorporated bretheren - they're the ones who sold you out. Like you, the Indian guy is just trying to earn a living to feed his family.

Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.

And it is American companies that will pay the price. Study after study on customer satsifaction shows that the most crucial aspect of whether or not the customer will purchase from the same company again is customer support. Those companies that chose this path will suffer terribly in lost sales in the future, so I see this issue as short-term.

As for your last statement, that's just pure racism. Take a <^>, bigot.


edit: And one last goddamned thing... if you are "trying to earn a living to feed" your family, then you are doing your job... right. Otherwise, you aren't actually "trying" and deserve it when you get kicked out onto the street.

 

[kalster]

Originally posted by: Vic

Originally posted by: BlipBlop I find it funny that so much resentment exist towards the indian help-desk workers, when its America's very own companies who have decided to use them. See beyond your nose, and focus that anger at your incorporated bretheren - they're the ones who sold you out. Like you, the Indian guy is just trying to earn a living to feed his family. Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.

And it is American companies that will pay the price. Study after study on customer satsifaction shows that the most crucial aspect of whether or not the customer will purchase from the same company again is customer support. Those companies that chose this path will suffer terribly in lost sales in the future, so I see this issue as short-term. As for your last statement, that's just pure racism. Take a <^>, bigot. edit: And one last goddamned thing... if you are "trying to earn a living to feed" your family, then you are doing your job... right. Otherwise, you aren't actually "trying" and deserve it when you get kicked out onto the street.

well i dont know whoz smarter, the avg american or avg indian,
but the dumb management moron who outsourced the tech support to a call center in india/china without thoroughly enquiring its implications and based purely on numbers is the one who takes a blame


1 moronic indian tech support guy or 1 call center company even is not enuf data to compare the intelligence of an average indian with that of your avg joe

 

[Twista]

Originally posted by: Saulbadguy
I'd rather talk to a polite non-english speaking person than a rude african american woman from NYC that wants to "AXE" me a bunch of stupid questions with a condescending tone.

stfu stupid as$hole. Quit the axe and ask sh!t and racist sh!t/stero type junk.

 

[slycat]

my contribution...i have called IBM, CAI, DELL and SONY in the past month and have been
transferred to TechSuppt in India.

Verdict: Terrible; i can't understand them, they can't understand me...seems to stall the calls all the time...
ridiculous OBVIOUS banter by reading from a script/screen...have ZERO understanding of the items, the product(s),
their relative uses(e.g. networking...etc). How do u effectively explain the problem of a product when they have
never seen it themselves, no idea whats what...or where? Feels like we're playing shadow puppets. 8 out of 10
times i gave up and found the answers myself through trial/error/research...etc.

Only positive thing is ...dayuum, the calls are clear. I can hear them almost crystal clearly eventhough we can't
understand each other.

 

[GoingUp]

Originally posted by: slycat
my contribution...i have called IBM, CAI, DELL and SONY in the past month and have been
transferred to TechSuppt in India.

Verdict: Terrible; i can't understand them, they can't understand me...seems to stall the calls all the time...
ridiculous OBVIOUS banter by reading from a script/screen...have ZERO understanding of the items, the product(s),
their relative uses(e.g. networking...etc). How do u effectively explain the problem of a product when they have
never seen it themselves, no idea whats what...or where? Feels like we're playing shadow puppets. 8 out of 10
times i gave up and found the answers myself through trial/error/research...etc.

Only positive thing is ...dayuum, the calls are clear. I can hear them almost crystal clearly eventhough we can't
understand each other.

Yea thats the other thing, the cant understand you either. I had to repeat and spell out my name 5 times for the guy to enter in my data today. And I had to ask him to repeat himself several times as well.

 

[vi edit]

Heh. Gobadgrs can relate to this - I had a tornado knock out a direct way satellite receiver in Johnson Creek (about 30 minutes east of Madison). They outsource their techs too. The tech kept referring to the tornado as a hurricane.

Uhhhh no. There are no hurricanes in Wisconsin.

 

[kalster]

II think its natural, for you guys to feel this way, the accent thing is a big problem, i am from india myself and my first few months here were weird, we indians speak very fast, and its hard for americans to decipher, i speak much SLOWWWERRRR now

but its the company's fault ayye? , they are the ones who selected the indian tech support route, as far as not knowing stuff, i dont know, i mean, i havent had much luck with american/hispanic/african american tech support ppl either, they ALL follow standard 'PROCEDURE'

 

[athithi]

Originally posted by: vi_edit
Heh. Gobadgrs can relate to this - I had a tornado knock out a direct way satellite receiver in Johnson Creek (about 30 minutes east of Madison). They outsource their techs too. The tech kept referring to the tornado as a hurricane.

Uhhhh no. There are no hurricanes in Wisconsin.

I'll officially note that as the nadir of Indian Customer Support if you promise to not mention it repeatedly

 

[Whitecloak]

why do all these threads devolve into india-bashing?

 

[Pliablemoose]

Has anyone gotten more than an apology from one of the international call centers?

All they do for me is waste my time & apologize...

 

[rufruf44]

Originally posted by: whitecloak
why do all these threads devolve into india-bashing?

Ppl pissed at help desk, ppl bashed help desk, help desk person is Indian, help desk is at India, bashing indian just th nextt step on the bashing scene.

 

[athithi]

Originally posted by: rufruf44

Originally posted by: whitecloak
why do all these threads devolve into india-bashing?

Ppl pissed at help desk, ppl bashed help desk, help desk person is Indian, help desk is at India, bashing indian just th nextt step on the bashing scene.

pliss to be noting, fvcked-up product is 100% American design

 

[GoingUp]

Originally posted by: athithi

Originally posted by: rufruf44

Originally posted by: whitecloak
why do all these threads devolve into india-bashing?

Ppl pissed at help desk, ppl bashed help desk, help desk person is Indian, help desk is at India, bashing indian just th nextt step on the bashing scene.

pliss to be noting, fvcked-up product is 100% American design

most computer stuff is designed in taiwan and other asian countries...

 

[her209]

Tell me about it... had to speak to Dell Tech Support the other day. :|

 

[athithi]

Originally posted by: Gobadgrs

Originally posted by: athithi

Originally posted by: rufruf44

Originally posted by: whitecloak
why do all these threads devolve into india-bashing?

Ppl pissed at help desk, ppl bashed help desk, help desk person is Indian, help desk is at India, bashing indian just th nextt step on the bashing scene.

pliss to be noting, fvcked-up product is 100% American design

most computer stuff is designed in taiwan and other asian countries...

Sheesh, ok fvcked-up product is 100% marketed by Americans....or do you need to fish abroad for even that skill?

 

[DigDug]

the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10" with some facts?

Although this is a bit late, I see that most of you completely misread what I wrote. I compared an average EDUCATED Indian with an average EDUCATED American. I point to a flaw within the educational system here, along with a basic lack of care by Americans to be educated beyond simply what pertains to their "field". And to knock down your assumptions of a disparate educated and uneducated class, Read this article to realize that the bifurcation of the classes with respect to education is higher hear than in most countries.

However, your assumption that I simply compared that average person without regard to their education only proves my point further. "General" intelligence is so incredibly low in this country, its not even funny - ask the Average american where Oman, or Abu Dhabi is. They won't even know what it is, let alone where it is.

 

[bozack]

Originally posted by: BlipBlop ask the Average american where Oman, or Abu Dhabi is. They won't even know what it is, let alone where it is.

in converse though wouldn't this almost be on the same level as expecting an educated indian to inherently know that there is a Florida in Massachusetts? or where the Berkshires are? I mean really geography questions, c'mon...it is obvious blip that you are a bigot just like many others in here