Its because its goddamn frustrating to try and understand what the hell they are saying, that and the fact that I was on hold so damn much with them, so I needed to do something other than sitting there on hold.
I don't blame Gobadgrs. Believe it or not, Customer Support was practically unknown in India until quite recently. The general understanding would be that you would call up someone at the "company" and you would beg and plead and humiliate yourself before some genius with a single-digit IQ would bestow his grace upon you by responding, "no, no, caaan't do yanything. camm tomaaraa". Imagine such a business culture being asked to provide it on a professional basis for third-party companies. Don't get me wrong, the developers in India are way more adaptive to multiple, cutting-edge technologies than the average developer here. I'd rather compete with 10 American developers than one smart-ass Indian. But Customer Support? It is a crime to give that business to India. Sheer Crime.
It doesnt have anything to do with them being different. It has to do with them being stupid, unintelligable and worthless at customer support.
I talked to a Dell guy in india yesterday and he did quite a good job and was easily understandable. These morons that I talked to today were worthless. Dell is the only company whos Indian tech support people Ive talked to were even worth a damn, and a lot of people will disagree with me on this point.
I work as an assistant admin for the Govt. I was on the phone with dell due to a faulty motherboard and HD that went belly up with unrecoverable data errors during an XP install. Somehow I doubt thats my fault asshat.
Great website by the way toolbag...
Spike
Diamond Member
- Aug 27, 2001
- 6,770
- 1
- 81
What kind of statement is that? From his tone, it sounds like he would rather be doing ANYTHING than be on hold getting crappy support. That kind of thing motivates someone to AVOID breaking items at all cost. The funny thing is, sometimes products just break or come defective, and then you have to get support for them.
I have yet to call in and talk to someone from India, but my father did and he was pissed. Here is a network and systems engineer from IBM trying to explain how his recently purchased MP3-capable cd-player was not playing mp3 cd's anymore. The support dude kept telling him to turn it on and make sure he was inserting the cd correctly. Short of turing it upside down, is there any other way to insert a CD into a disman!?!?! He finally got the supervisor on the phone and had it replaced. Another fun example of a great outsourcing choice by american companies
-spike
w0rd. You'd think that in a position where most of your job consists of talking to people in English they'd make some effort to hire employees who spoke the effin' language.
- M4H
I know exactly what you're talking about with netgear. I e-mailed them about a problem I was having with a router constantly restarting itself. I got a helpful message back from "manu" that said my router is resetting because the windows 2000/XP machines on my network were "broadcasting", and to fix the problem, prevent them from doing so.
Umm.....
I ended up returning the router to best buy, getting a replacement, having the same thing happen again, then return for a refund. After that I built a machine running Smoothwall (http://www.smoothwall.org) to take care of the routing, which has worked perfectly ever since.
Umm.....
I ended up returning the router to best buy, getting a replacement, having the same thing happen again, then return for a refund. After that I built a machine running Smoothwall (http://www.smoothwall.org) to take care of the routing, which has worked perfectly ever since.
I find it funny that so much resentment exist towards the indian help-desk workers, when its America's very own companies who have decided to use them. See beyond your nose, and focus that anger at your incorporated bretheren - they're the ones who sold you out. Like you, the Indian guy is just trying to earn a living to feed his family.
Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.
Your father, the systems engineer for IBM, should well know that the helpdesk are told to follow a protocol of questions.
Oh, and to set the facts straight - the intellectual prowess of the average educated indian blows away the average "educated" american by a factor of 10.
Your father, the systems engineer for IBM, should well know that the helpdesk are told to follow a protocol of questions.
Pliablemoose
Lifer
- Oct 11, 1999
- 25,195
- 0
- 56
My last comment to overseas tech support was: "I'm a fat lazy American, looking for the next shiny thing to attract my attention & sweet thing to put in my mouth, you cannot possibly help me, please hook me up with a US call center."
The guy just stuttered a little & connected me to a US call center (after 1/2 hour on hold).
The guy just stuttered a little & connected me to a US call center (after 1/2 hour on hold).
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