got about my 50th call today and had to listen to this dumbass user tell me how great he is with computers and how much smarter than me he is, while the whole time he is bitching about how his account keeps getting locked out and hes not doing anything.
He got bumped to be for being rude to the level 1 tech and not being compliant or answering questions after about 45 minutes.
I had to sit there and listen to him tell me how smart and comuter savvy he is, all while of course hes stuck on the phone because he got his account locked out and he can't figure out why or fix it
turns out he hooked his smart phone to outlook web access, and programmed in the password.
it freaked out when his pwd expired and kept trying to log in with the old password and locked him out, we could reset it, but within a few mintues bam locked out.
of course, we didnt know his phone was set up because he's sooooooooooooo smart he went around IT to do it. This is why we don't let them do it, because if you do it that way you get yourself locked out :whiste:
god knows what else this moron is doing that violates company policy, I hope the fire the jackass
of course, I'm sure he's saying the same shit about us after his phone call
He got bumped to be for being rude to the level 1 tech and not being compliant or answering questions after about 45 minutes.
I had to sit there and listen to him tell me how smart and comuter savvy he is, all while of course hes stuck on the phone because he got his account locked out and he can't figure out why or fix it
turns out he hooked his smart phone to outlook web access, and programmed in the password.
it freaked out when his pwd expired and kept trying to log in with the old password and locked him out, we could reset it, but within a few mintues bam locked out.
of course, we didnt know his phone was set up because he's sooooooooooooo smart he went around IT to do it. This is why we don't let them do it, because if you do it that way you get yourself locked out :whiste:
god knows what else this moron is doing that violates company policy, I hope the fire the jackass
of course, I'm sure he's saying the same shit about us after his phone call
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