Verizon has gone downhill. From a customer service standpoint. My office got me an iPhone and pay for it, so I removed my line from the bill and now only have my Wife's account. A total of 3 times now we've had to call because they were blatently ripping us off on the bill and I had to go through 2 or 3 reps before they would SEE that and correct the charges.
The other side of it is she hated her phone (BB Storm), she lived with it for a year and finally got fed up with it enough to switch to ATT unless verizon was willing to keep her. First call told us to screw off, only thing "they could do right now" was ship her a warranty replacement for the blackberry. We told them it was already her second one, and the second one didnt solve any problems. it still drains the battery ridiculously fast, freezes, takes years to load apps if it doesnt lock up while loading them. They said it would be $125 to break contract and terminate. I said fine, i'll think about it. We thought about it, and we deemed it worthit to drop the money, to drop verizon so she could get an iphone and not be frustrated with her phone all the time. So i called back the next day and said, this is it guys, we are GOING to pay the $125 and buy an iphone and go with ATT if you dont help us get a new phone and quit hanging your unsatisfied 10 year customer out to dry. Finally they let her get a Droid Eris. She's much happier with the phone, but i'm still unhappy with verizon.
I know customer satisfaction changes from customer to customer, and your experience might be just dandy, but right now Verizon is on the top of my S-List if you know what i mean.
Back on topic, to Tegeril's earlier post, i noticed in another article they said the phone was blank, nothing installed, and the current version of iphone OS wouldnt work on it (convenient), so it basically wouldnt turn on anyway. That maybe why they never showed it on.