- Jul 13, 2005
- 5,623
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So I preorder Warhammer Online via Gamestop.com and I use the "in-store" pickup option. I like picking up in store, you don't have pay for shipping and you can pick up whatever it is you've ordered on your own time. However, having dealt with the counter monkies at Gamestop before, a little voice told me that it would be a good idea to call them to make sure everything was Kosher. Good thing. I call them up and someone who sounds like a low-rent Daria answers:
"Hi, I pre ordered Warhammer Online via Gamestop.com and I'm going to pick it up in store. I wanted to know how that would work - will you call me when I need to come and get it?"
"No, that's impossible."
"...pardon?"
"Yeah, you didn't do that because it's not possible. We don't have an instore pickup option. Either it gets shipped to your house or you buy it here."
"Ok...well, I have this email that says th-"
"That's not how the system works."
"Wow. The system doesnt...ok, well, what should I do then? I'm supposed to pick it up in store."
"No, you're not because we don't do that here."
"Maybe I should talk to someone else."
"My manager is here but he knows just as much as me, do you want him?"
"I think so, yes."
"Fine."
Mike the manager comes on the phone, another mouth breather and tells me the exact same thing. That no one has ever done that before and that I must be mistaken.
Right.
Two days later I happen to be in the same mall where this GS is located, so I drop in to see what's what.
"Hi, I called a few days ago about picking up an instore pickup item."
"Yeah, I remember your call. And like I said on the phone, we don't do that."
"Well, I just got another email today confirming that you DO do that.
I try and show her my Blackberry. She's not having it.
"Look, unless you have a magic wand that can change our system somehow, you're wrong, ok? So, I don't know what you're going to do."
"Well, I think you'd probably be surprised if you would just look in your preorder list to see if I'm in there."
"Yeah, I would be surprised because you're not going to be in there."
She checks.
"...oh there you are."
"SURPRISE."
I didn't exactly shout it but I said it loud enough to get the attention of everyone in the store. You have to savor these small, petty, meaningless victories.
Cliffs:
1.)Some Gamestop employees are idiots.
2.)Nerds with even a little power, particularly over other nerds, can get ugly.
3.)Stay away from the Gamestop in Glendale, California - if you're ever in town.
"Hi, I pre ordered Warhammer Online via Gamestop.com and I'm going to pick it up in store. I wanted to know how that would work - will you call me when I need to come and get it?"
"No, that's impossible."
"...pardon?"
"Yeah, you didn't do that because it's not possible. We don't have an instore pickup option. Either it gets shipped to your house or you buy it here."
"Ok...well, I have this email that says th-"
"That's not how the system works."
"Wow. The system doesnt...ok, well, what should I do then? I'm supposed to pick it up in store."
"No, you're not because we don't do that here."
"Maybe I should talk to someone else."
"My manager is here but he knows just as much as me, do you want him?"
"I think so, yes."
"Fine."
Mike the manager comes on the phone, another mouth breather and tells me the exact same thing. That no one has ever done that before and that I must be mistaken.
Right.
Two days later I happen to be in the same mall where this GS is located, so I drop in to see what's what.
"Hi, I called a few days ago about picking up an instore pickup item."
"Yeah, I remember your call. And like I said on the phone, we don't do that."
"Well, I just got another email today confirming that you DO do that.
I try and show her my Blackberry. She's not having it.
"Look, unless you have a magic wand that can change our system somehow, you're wrong, ok? So, I don't know what you're going to do."
"Well, I think you'd probably be surprised if you would just look in your preorder list to see if I'm in there."
"Yeah, I would be surprised because you're not going to be in there."
She checks.
"...oh there you are."
"SURPRISE."
I didn't exactly shout it but I said it loud enough to get the attention of everyone in the store. You have to savor these small, petty, meaningless victories.
Cliffs:
1.)Some Gamestop employees are idiots.
2.)Nerds with even a little power, particularly over other nerds, can get ugly.
3.)Stay away from the Gamestop in Glendale, California - if you're ever in town.
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