FYI change in newegg refurb policy

[CanisEstInVia]

When RMA-ing, do you have to eat the shipping cost or will Newegg reimburse you? I've gotten 3 refurbs from them before, and they're all working. Just curious cuz I'm sure I'll run outta luck some time.

 

[RobsTV]

Originally posted by: nino
The last time that I talked to Newegg, the 15 days started from the ORDER DATE which means less than 7 days for some people. I used to like the refurbed section but I've been shafted too many times on crappy refurbs (i.e. not refurbed at all).
I'll be staying away from this stuff.

This makes it VERY HARD to test the components. I don't know how lenient NewEgg will be with the returns but I'm steering clear.

That is correct. Warranty starts when you place an order, and they must "receive" defective item back
within 15 days of placing the order, regardless of RMA expiration date(s). This can leave you with as
little as 5 days to test (with weekends). So far I have had two refurbs from Newegg fail after about 20
days, and just barely made the 30 day dealine (I had to next day air back for them to make it).
They clearly warn you that they must receive within warranty period. No exceptions.

This makes it VERY HARD to test the components, I'm steering clear.

You have to eat the shipping cost.
Even if you buy a normal retail from them at full cost, and it fails within warranty, you eat shipping.
Then if they don't have any in stock, they only credit item cost, and not original shipping, so you pay shipping both ways for nothing.

They used to be great with returns, and would pay shipping if you asked, but not anymore.

 

[RBC]

This is too much like roulette. Last 3 video cards have been fine. I just got my first refurb mobo last week (still at 30 days on receipt). I was a Abit NV7M. The box looked good, all the accessories, sealed cables, CD book, mobo in sealed bag, etc. Took it out to install and found scratches on the board and socket, dirt on the socket. So far it's working but really makes me worry that the discount just isn't deep enough to deal with only 15 days. In fact with the reduction in time I would say that there is even less motivation for Newegg to do a proper "refurb".

 

[wolf papa]

I just got a refurb P4 mobo from them, missing the retention module (bracket) for the HSF. Talked to a CSR who insisted that it was an "accessory" and so was not required to be included, but he offered to RMA. Called back to talk to a supervisor, who also insisted that it was an accessory like IDE cables, etc. (even though the manual seems to indicate otherwise). I was offered a credit so that I could BUY a HSF that mounted to the motherboard though.

 

[Nailbunny]

All right I'll throw in my newegg refurb deals

Picked up an Epox 8kha+ mobo refurbed...been working fine for 6 months now. Only "problem" was a dead fan on the chipset.

Just recently picked up an MSI K7D master dual processor motherboard for $125 [$199 new]. It's been running fine for a month now. Guess I've been lucky so far.

I'm rather impressed with newegg's returns though. Received a stick of DDR memory that was dead. They replaced it no problem. The surprising return to me was a raid card. I just purchased an Iwill Raid 100. Stupid thing would not function properly in the K7D motherboard. Found out the raid card needed to be in one of the 64 bit PCI slots, but the Iwill card wasn't notched properly to fit in one. Sent an RMA request to newegg telling them this....they allowed me to return the card without a restocking fee.

CanisEstInVia
To answer your question: Yea you have to pay the shipping costs when returning. No reimbursement from Newegg.

 

[gonzo2k]

I received a Shuttle AK31 Monday-powered up but wouldn't POST. RMAed for credit (and return shipping loss) same day.
0-1 for newegg refurbished Batting -1000.00: I'm taking my CPU and going home! They'll have to play "Motherboard Crapshoot" without me from now on!

 

[Kwad Guy]

I don't know why ANYONE bothers with NewEgg refurbs. At NewEgg, "refurb" is
plain and simply a euphemism for "previously used and returned". These are
not what people normally consider "refurbs", which are items that are returned,
fully checked and verified OK by the factory, repacked with all original accessories
and then sold. I don't know where NewEgg gets their refurbs, but they are NOT
factory refurbs.

Given that generally the NewEgg refurb prices aren't that much cheaper than
retail, and given the fact that you are buying a pig-in-a-poke that might well not
work, and given that if it doesn't work you have the major hassle of returning the
item in a very short window, I think only a fool or die-hard gambler would buy
most refurbs from NewEgg.

Kwad

 

[mbuf]

Here is my story. I bought a "refub Antec TurePower 430" from newegg. When I opened the box (apparently being re-packed), I saw a piece of post-it sticker with big "BAD" written on it. Surely it was dead when I tested it. My guessing is, the previous customer found it dead, attached a big "BAD" sign on the PSU, then RMA'ed it. Newegg just forwarded it to the next customer without even opening the box.

So don't count on newegg to "test" or "verify" their customer returns. Complained to their CS, but all they can offer is an RMA number. RMA was approved quickly though. That is my first and will be my last newegg refub.

BTW, next time if you buy a "refub Antec TruePower 430" from newegg, don't be surprised if you got mine

- mbuf

 

[BAMAVOO]

I bought MSI Ultra ARU everthing works fine except raid..Constant lockups and all that jazz.. No box no nothing came in..Just a motherboard..Twas my first and only Newegg refurb...

 

[PowerMac4Ever]

It might be smart if you just bought refurbed products from manufacturers with good RMA policies. That way, if you get a bad part from a good manufacturer through newegg, you can just RAM it to the manufacturer and get a guaranteed working one. If you RMA a refurb to newegg, you'll probably get another refurb back. So you're still playing roulette. Good luck!

 

[PowerMac4Ever]

double

 

[dFx]

A neighbor had asked for assistance in building his new setup. He had purchased a "refurbished' Abit from NewEgg. Everything looked good from the outside, all the packaging was intact and the accessories (ide cables, usb bracket, etc), although open, were included. When I took the motherboard out of the hot pink, anti-static, bubble bag thing, I found a piece of paper stuck to the bottom. Apparently, the original purchaser of the motherboard had reason to believe that Newegg didn't really check or "refurbish" their returns because the paper had a long winded letter on it that read something like:

THIS MOTHERBOARD IS DEAD. THE PROBLEM HAS BEEN VERIFIED BY ABIT. IF YOU ARE READING THIS LETTER AND HAVE PURCHASED THIS MOTHERBOARD, YOU HAVE LIKELY BEEN SCREWED. ENCOURAGE RETAILERS TO ACTUALLY TEST AND REPAIR PRODUCTS BEFORE RESELLING THEM.

The letter went on and on and included a link to a page that had the full rundown of this person's ordeal, including e-mails from Abit support and NewEgg. Sure enough, the motherboard was dead and all of the original problems, including a missing resistor, were still present. We contacted NewEgg and asked if the product had been tested. They assured us that it had. When we mentioned the letter, which included the original order number, and inquired as to why it would still be in the box, we were told it must have been an "oversight". Either way, NewEgg immediately issued an RMA, said they would credit for the return shipping, and sent a new motherboard as a replacement. I assume they were probably a bit embarrassed with the situation.

While I highly recommend them for purchases of new items, I would be extremely weary of buying anything refurbished, especially with a "15 days from purchase date" return window. If you are building a new system with a refurbished motherboard from them, and buying components from various vendors, make sure you buy that mobo last. Sure would suck to be waiting 5 or 6 days for a processor or HSF to arrive, only to find out the refurb is DOA and the 15 days had elapsed.

 

[hans007]

Originally posted by: PowerMac4Ever
It might be smart if you just bought refurbed products from manufacturers with good RMA policies. That way, if you get a bad part from a good manufacturer through newegg, you can just RAM it to the manufacturer and get a guaranteed working one. If you RMA a refurb to newegg, you'll probably get another refurb back. So you're still playing roulette. Good luck!

most manufacturers would RMA you back a refurb. its policy at almost every manufacturer since they test their refurbs. newegg doesnt test their stuff it seems from these posts, they jsut let users eventually test them. it takes way too long to test and wouldnt be worth the man hours on some of this stuff.


the reason they even bother selling refurbs is that they get refurbs back from the manufacturers, or they just dont want to send it back to them.


i've ordered a couple ECS l4s5mg mobos from them. they all came in a athlon socket a mobo box, but they are p4 boards, and were sealed. this probably was sent back to ecs and then returned to newegg as a refurb board, so at least it was tested, and both were fine. the person with the abit story, they probably didnt even bother sending it back.

 

[rondeemc]

I have had poor luck with the refurbs but newegg has been great about returns. I ordered a refurb MB and a new retail CPU. When I installed them and powered up there was a sickening smell and dead units. Called and got am RMA/refund on the board and a new cpu with no problem. Picked up a video card that is working just fine.after 3 months.

But 15 days based on time of order does not give me enough time to install and test to my satisfaction so I guess they are off my list of choices now.

 

[Mrcheap]

But here's the million dollar question,

When buying a refurbished motherboard off newegg, such as any Abit board they offer, will the manufacturer(Abit) honour the full terms of the warranty(probably 3 years).?

I'm willing to take a chance on ordering a refurb, but only if I stll get the full manufacturer's warranty.



thanks

 

[rondeemc]

No manufacturer's warranty.....just the 15 days, 7 for cpu's. And based on comments above no extending this with credit card warranties.

 

[Mrcheap]

Well $50 cheaper for a motherboard that doesnt have a manufacturer's waranty is not worth it, I thought for I would still be able to atleast return it to Abit themselves should I have any problems.