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<< They use FedEx for non-ground shipping and I understand FedEx cannot be refused like UPS.
Still, before placing my order I called Dell and the was informed if it shows $0.00 then I will not be charged and if I was it could be corrected later. My confirmation for Next-Day (from Software & Peripherals) still showed $0.00 and the correct total debit is still pending on my debit card though the package is already whisking its way to my grubby little mits.
Another note, which I mentioned in the other Dell thread is that the estimated ship date for my order was May 02 even though the item was in stock so I assume their estimation is based on building a system. >>
Wrong, I ordered something from Newegg.com who uses FedEx and while it was on it's way here, I changed my mind. When the FedEx guy came to deliver, I told him to return it to the sender and he did. Newegg credited me back all my money, including shipping. >>
You were just lucky, Most online retailers including Dell charge a restocking fee for refused shipments. This is in addition to the outbound S&H that they do not refund. If you want to get your all your money back on this deal you will have to dispute with your CC company and send them proof that Dell quoted no S&H charge on your order confirmation. Note the order confirmation is not the order acknoledgement email that Dell sends after your order. It is the snail mail paper receipt that they send you a week or two later. Since email is not considered a legal document in all 50 states most CC comapanies will not consider email correspondence in your dispute. Your best bet is to printout the webpage showing no overnight S&H as a backup if your CC does not accpet your email order acknoledgement