- Dec 25, 2008
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http://www.forbes.com/sites/gregvoa...ard-regarding-real-money-auction-house-error/
Just putting this one out there as well. More poor and bad business practices from Activision/Blizzard related to Diablo 3. Not holding up their end of the RMAH transaction service.
Looks like it's not even safe to use as you can lose both your item and your money.
Closed on OP's request
-ViRGE
It’s been at least a week since Diablo 3 player “Weavols” successfully auctioned off an item called “Sealed Links” for $99 US Dollars, and he’s yet to see a single penny from Blizzard
...
Here’s the breakdown:
And that, my friends, appears to be how Blizzard support handles the mistakes they make when dealing with people’s money earned through the platform they developed to put the money back in the player’s hands. The conclusion is still unclear, but it appears to be a closed case for Blizzard—no record of it on their end, no money on Weavols’ end. This is one isolated incident, but raises questions of how many other players have had a similar experience either without knowing it, or have just been keeping it quiet.
- Blizzard customer service follows up with a ticket from a previous phone call with Weavols.
- Weavols replies to the ticket status, stating he has not received any money for the item.
- Another Blizzard customer service rep responds with very impersonal canned response
- Weavols replies to the ticket with “It has been 5 days. No money, no item. It was a $99 dollar sale. Please halp.”
- Customer service rep reply with canned response intro, and refers to an investigation of Weavols’ auction house activity log with no record of him selling the item.
- Weavols points out where it can be seen.
- Customer service canned response, adding that they “personally taken a look” at the situation.
- Weavols replies with “We’re talking about a hundred dollars. That doesn’t just disappear into the wind and you get to apologize. Completely unacceptable. You really need to make this right.”
- Canned response intro, apology for “confusing” the items. Customer service cites the wrong item, thinks Weavols was trying to buy an item himself.
- Weavols clarifies he was not the buyer, but the seller himself. Offers to take a screenshot of his auction house activity log.
- Final ticket reply from customer service states “We are unable to tinker with Auction House issues as Game Masters have limited functionality when it comes to supporting Diablo III.” Apologizes for the inconvenience.
Just putting this one out there as well. More poor and bad business practices from Activision/Blizzard related to Diablo 3. Not holding up their end of the RMAH transaction service.
Looks like it's not even safe to use as you can lose both your item and your money.
Closed on OP's request
-ViRGE
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