I just had a pretty fruitless live chat with a rep there, here are the details:
Jason: If I've answered all your questions, please click on the 'End Call' button
^ NEWEST ^
X: thank you
X: And we're so sure our marketplace gives you the best prices, we guarantee that if you find the same in-stock product for less than our price, >>>>anywhere else,<<<<<< CAVEAT PHRASE<<< we'll pay you the difference between the two prices -- plus 10% of the difference on top of that when you buy that item through EqualFooting. That's our 110% guarantee.*
Jason: Do you have any specific question that I can address?
Jason: I apologize.
X: somehow, it doesn't seem right
Jason: Do you have any other questions that I can answer for you?
Jason: yes
X: so, what you are saying is, if it is something that someone sells through you, there is no price guarantee?
Jason: at that time.
Jason: We give 110% price guarantee only for the in-stock items found anywhere else.
X: ok, thank you, I read that earlier, that is why I am contacting you for the guarantee, since I paid $49.99 and now it is $39.99
Jason: [Item sent - EqualFooting(TM)-110% Price Guarantee]
Jason: X, I am sending a page containing details about 110% price guarantee
X: my first message gave you the item number
X: it is presently in my cart, it's a company that sells through you, it can be researched right now, by what is in my cart to buy, and my previous order history
Jason: X, please email us the link, we will refund the difference of the amount plus 10% of the difference in about 4-6 weeks.
X: thanks
Jason: Welcome to the customer service area of our web site. I have read your question and I am researching it now.
[Jason - A representative has joined the session.]
Thank you for your inquiry. An EqualFooting advisor will be with you shortly.
X: I just found memory I bought and received first part of November for $10. less? How does your price guarantee work? Item # is M18E64S88