Evil @home Techy

[Pr0Hawk]

Ok, I got home from school and I rush to my room and I find my cable modem installed. So I go look at it and he installed it through USB. I threw out the USB cable and plugged in my Ethernet wire. Then I looked around the papers for the installation and they did not have my ip or user/pass for my e-mail. I had to call tech support and be on hold for 20 minutes and 10 more minutes because there "network" was slow. So I finally got my ip and got my cable working. I am glad I finally got broadband but I am also pissed off because the @home techy sucks! Im currently in the customer support chat room waiting in line at #40 to get my user/pass. Anyone else have bad expereinces with cable techys?

 

[Jokeram]

I went with DSL... installed it myself.

 

[EagleKeeper]

Same problem here with Cox@home. They dropped off the modem and plugged in my network cable.

Dynamic IP hosting and no paperwork, on who I am or anything. Still waiting for feedback from the CS.

Apperently techy did not know what do do with a system that had already been configured with a fixed IP address (Comcast@home)

 

[Ameesh]

you need a username and pass word to use your cable modem?

 

[Joony]

I got it working for you

 

[WhiteWonder]

the guy that came to my house was alright, but when you call them, they are @sses

 

[Soybomb]

<< Dynamic IP hosting and no paperwork, on who I am or anything. Still waiting for feedback from the CS. >>


Have you tried setting your machine for dhcp? Most cable modem systems dont use a username and password, instead they just validate you by the MAC address of your modem.

 

[Joony]

my @home guy offered me free cable TV...

 

[Joony]

hes talking about user name and password for @home mail...

 

[Pr0Hawk]

Yeah, my cable is now working thanks to Joony. Thx Joony

 

[Joony]

 

[Pr0Hawk]

Enjoying your free USB wire Joony

 

[Joony]

me like

 

[Rendus]

<< Same problem here with Cox@home. They dropped off the modem and plugged in my network cable.

Dynamic IP hosting and no paperwork, on who I am or anything. Still waiting for feedback from the CS.

Apperently techy did not know what do do with a system that had already been configured with a fixed IP address (Comcast@home) >>



You're in Las Vegas, we're not @Home Call 383-4000, look for tech support and ask for a username for email. We don't assign an email address unless you request it.

We do offer static IPs, but only on the "commercial" service. www.lvcm.com for details on that

Rendus, not speaking for his employer, despite the fact he's at work right now.

 

[NikPreviousAcct]

Tier2 tech here. You need help, you talk to me, hear? I'll get ya all fixed up. I usually do.

 

[NikPreviousAcct]

<< Have you tried setting your machine for dhcp? Most cable modem systems dont use a username and password, instead they just validate you by the MAC address of your modem. >>

wrong. @Home works by assigning your IP and routing information based on your computer name. That's it, plain and simple.

 

[EagleKeeper]

Thanks Rendus

PS - Just arrived in from Indianapolis - at Nellis

 

[NikPreviousAcct]

Rendus! Hey, cool. You @Home customers can talk to Rendus, narzy, or me for help. PM's are great.

 

[Rendus]

Well, welcome to Hell.. Er.. Las Vegas