Originally posted by: Jeff7
It seems quite a few businesses don't know what websites offer. The shipping label you can print out
here and get free delivery confirmation - there's 5 post offices within 15 miles of me. 2 of them had ever seen it before, 2 of them took my word for it that it was free (after the system refused to accept the numbers), and 1 refused to do it for free, and insisted that I was wrong that it was free. I had to print out a sample page, with the bottom part attached yet where it says twice I believe, "free of charge." The next time I was at that post office, it was a different person - she'd not seen that label either and insisted that I be charged a fee for it.
That was off of the postal service's own website, and their offices/employees aren't told about it.
There really is inadequate communication inside the multiple levels and divisions of corporations.