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ebay fiasco, what should I do?

A

AShadeOfClear

Banned
Okay, so I shipped out an mp3 player to a guy in Sweden in March. He did not receive it and after some time I started an insurance claim to try and get the money back. Today, the package was returned to me at the post office due to insufficient address: no name given. You can see it here

Now take a look at some of the emails we exchanged. He told me the exact address I should ship to, and he confirmed it.

-----------------------------------------------------

He wrote

Yay! Looks like I won the Nomad Jukebox. How nice =) The money will be sent to you as soon as I know how much the shipping will cost.

I live in Sweden, my adress is

Hedvigslund 4
802 65 Gävle
Sweden

------------------------------------------------

I wrote

Payment received, sending item out tomorrow to:

Hedvigslund 4
802 65 Gävle
Sweden

He replied:

Great! Thanks! I'll give you feedback at ebay as soon as I've got it 🙂

-------------------------------------------------

So, this is not my fault isn't it? I couldn't really tell if the first line was a name or not. Sure, there was a '4' on the line after 'Hedvigslund', but I thought it could have been an apartment number.

What do you think I should do? If he wants it, I can reship. If not, since the value of the player has probably gone down, I was thinking of selling the mp3 player on ebay again (this time to somebody in the US) and then giving him what is left after ebay fees/shipping/paypal. HOPEFULLY the mp3 player still works because the box looks a little beat up. Sigh. No more international shipping for me 🙁

 
My first guess would be that it wasn't his name. I'm not familiar with the swedish postal system, but even in America, a name is often needed for proper delivery. If he signed his name in an email, I'd have used that, otherwise I'd have asked him.

If you got a check from him for what he won the mp3 player for, I'd offer to either refund his money (all of it, even though it's devauled, he still paid that much for it) or ship the mp3 player back to him after you test it and let him know it's good.

And if you ship it back to him, get his name for the box 😉😛
 
Send him an email stating that the package was returned and why. Tell him you need a deliverable address and if there are any additional shipping charges they will be his responsibility. You might also want to get further information from the shipper as to why it couldn't be delivered, preferably in writing, so you can copy and send to him.
 
dude, don't ya know that you always need a name to ship your package? espcially you have insurance on it.

On the receipt, there is a check on "Wrong Address" with the word NO NAME next to it.
Anyway, it seems that USPS clerk didn't pay attention when they received your package.
$32 for shipping is a lot.
 
No man, I'd call this clearly your fault.

I agree that it's confusing, but if I said my address was:

101 Maple St
City, St. 11111

wouldn't you have the foresight to put my name on the first line? Now I understand that it's international, and *I* wouldn't know what to do either - but I think the guy deserves his money back, or his mp3 player shipped to him. Has he just been out the money all this time, or what? How is he reacting - if I were him, I'd be assuming you scammed him. (I understand that you didn't, just saying)
 
Originally posted by: AShadeOfClear
So, this is not my fault isn't it? I couldn't really tell if the first line was a name or not. Sure, there was a '4' on the line after 'Hedvigslund', but I thought it could have been an apartment number.

What do you think I should do? Since the value of the player has probably gone down, I was thinking of selling the mp3 player on ebay again (this time to somebody in the US) and then giving him what is left after ebay fees/shipping/paypal. HOPEFULLY the mp3 player still works because the box looks a little beat up. Sigh. No more international shipping for me 🙁
Click to expand...
Why would you sell it again and give him only a partial refund? That would be screwing him. You need to send him the item, properly addressed this time, refund the shipping costs, and apologize profusely.
 
Originally posted by: Scipionix
Originally posted by: AShadeOfClear
So, this is not my fault isn't it? I couldn't really tell if the first line was a name or not. Sure, there was a '4' on the line after 'Hedvigslund', but I thought it could have been an apartment number.

What do you think I should do? Since the value of the player has probably gone down, I was thinking of selling the mp3 player on ebay again (this time to somebody in the US) and then giving him what is left after ebay fees/shipping/paypal. HOPEFULLY the mp3 player still works because the box looks a little beat up. Sigh. No more international shipping for me 🙁
Click to expand...
Why would you sell it again and give him only a partial refund? That would be screwing him. You need to send him the item, properly addressed this time, refund the shipping costs, and apologize profusely.
Click to expand...

yup.
 
Originally posted by: AShadeOfClear
He's been friendly the whole time.

So this really is my fault? Did you see how he confirmed the address?
Click to expand...

NO, this isn't your fault. You had no way of knowing what "Hedvigslund 4" was. It could have and still could be the name of a business or a thousand other possibilities. He provided you with the shipping info and thats exactly where you shipped it. You did your part. You can choose to absorb some of the extra cost to reship, if you wish, but no way are you at fault in any way for shipping an item to the address as provided. A seller isn't required to read minds or responsible for buyer's mistakes and don't listen to anybody that tells you any different.


 
Originally posted by: Format C:
NO, this isn't your fault. You had no way of knowing what "Hedvigslund 4" was. It could have and still could be the name of a business or a thousand other possibilities. He provided you with the shipping info and thats exactly where you shipped it. You did your part. You can choose to absorb some of the extra cost to reship, if you wish, but no way are you at fault in any way for shipping an item to the address as provided. A seller isn't required to read minds or responsible for buyer's mistakes and don't listen to anybody that tells you any different.
Click to expand...
Have you contacted the buyer about this? Does he think it is his fault or yours? In any case, regardless of how you two settle shipping expenses, you still have an obligation to send him the item at the agreed price.
 
Have not yet contacted him.

I am actually very broke right now, and cannot afford the $32 to reship, so I will give him two choices:

1) He foots the bill, or most of it, for reshipment
2) If he no longer wants it, I give him what I can sell it for. He will lose about $80 in this case out of the $204 he sent me.
 
Originally posted by: Scipionix
Originally posted by: Format C:
NO, this isn't your fault. You had no way of knowing what "Hedvigslund 4" was. It could have and still could be the name of a business or a thousand other possibilities. He provided you with the shipping info and thats exactly where you shipped it. You did your part. You can choose to absorb some of the extra cost to reship, if you wish, but no way are you at fault in any way for shipping an item to the address as provided. A seller isn't required to read minds or responsible for buyer's mistakes and don't listen to anybody that tells you any different.
Click to expand...
Have you contacted the buyer about this? Does he think it is his fault or yours? In any case, regardless of how you two settle shipping expenses, you still have an obligation to send him the item at the agreed price.
Click to expand...

I agree with that. Reselling the item and refunding the buyer less than what he paid is definitely not a way to go. Any way you resolve this somebody is going to get bitten because of the high shipping costs involved. If it were me, and the buyer was being a bear about it, I'd offer to refund the cost of the item and half the shipping expenses then resell the item and hope I'd end up breaking even or not losing too much money. If I made a profit I'd offer to half that with the buyer up to the amount he was out for shipping. Another possibility, assuming you made a profit on the item, would be to reship to the buyer and absorb any extra costs yourself up to the break even point and the buyer any amount over that.

<edit>
Being broke doesn't absolve you of ethics and your "restocking fee" doesn't sound very ethical. If the best you can do is offer to reship to the buyer with him paying the additional costs then do that. Don't try to invent a way out thats not ethical.
<edit>


 
Did the guy sign his e-mails?

I don't understand your thinking. Regardless of whose fault it is (IMO it's yours) get the man his player. And talk to him about the problem. You weren't going to try and sell it again without speaking to him were you?
 
Originally posted by: AShadeOfClear
Okay, you're right, that was just wrong. I will email him about reshipment.

thank you for all the feedback.
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Sounds good. It was just a simple error that anyone could have made. He won't bite your head off.
 
Originally posted by: Format C:
Originally posted by: AShadeOfClear
He's been friendly the whole time.

So this really is my fault? Did you see how he confirmed the address?
Click to expand...

NO, this isn't your fault. You had no way of knowing what "Hedvigslund 4" was. It could have and still could be the name of a business or a thousand other possibilities. He provided you with the shipping info and thats exactly where you shipped it. You did your part. You can choose to absorb some of the extra cost to reship, if you wish, but no way are you at fault in any way for shipping an item to the address as provided. A seller isn't required to read minds or responsible for buyer's mistakes and don't listen to anybody that tells you any different.
Click to expand...

When Paypal sends you Shipping Address, do you REALLY ship it only to the address that it gives you (it doesn't give the person's name)?
rolleye.gif
 
Originally posted by: LukFilm
Originally posted by: Format C:
Originally posted by: AShadeOfClear
He's been friendly the whole time.

So this really is my fault? Did you see how he confirmed the address?
Click to expand...

NO, this isn't your fault. You had no way of knowing what "Hedvigslund 4" was. It could have and still could be the name of a business or a thousand other possibilities. He provided you with the shipping info and thats exactly where you shipped it. You did your part. You can choose to absorb some of the extra cost to reship, if you wish, but no way are you at fault in any way for shipping an item to the address as provided. A seller isn't required to read minds or responsible for buyer's mistakes and don't listen to anybody that tells you any different.
Click to expand...

When Paypal sends you Shipping Address, do you REALLY ship it only to the address that it gives you (it doesn't give the person's name)?
rolleye.gif
Click to expand...

I only ship to paypal confirmed address.
And since international addresses cannot be confirmed, so I only take money order from international bidder.
 
Originally posted by: stso
Originally posted by: LukFilm
Originally posted by: Format C:
Originally posted by: AShadeOfClear
He's been friendly the whole time.

So this really is my fault? Did you see how he confirmed the address?
Click to expand...

NO, this isn't your fault. You had no way of knowing what "Hedvigslund 4" was. It could have and still could be the name of a business or a thousand other possibilities. He provided you with the shipping info and thats exactly where you shipped it. You did your part. You can choose to absorb some of the extra cost to reship, if you wish, but no way are you at fault in any way for shipping an item to the address as provided. A seller isn't required to read minds or responsible for buyer's mistakes and don't listen to anybody that tells you any different.
Click to expand...

When Paypal sends you Shipping Address, do you REALLY ship it only to the address that it gives you (it doesn't give the person's name)?
rolleye.gif
Click to expand...

I only ship to paypal confirmed address.
And since international addresses cannot be confirmed, so I only take money order from international bidder.
Click to expand...

What I meant was that the address you get from Paypal does NOT have the person's name under Confirmed Address, it only gives you street and town with a ZIP code. The person's name is elsewhere in the email, but you still include it on the package even though Paypal doesn't give it to you all in one place. So this is clearly sender's fault.

 
I agree with most here. The fault was yours. Reshipping costs should be your responsibility.
Maybe he'll let you delay a little so you can scrape up the money.
 
wow you mess up on the shipping and you were thinking of re-selling the item and giving him the diffrence?

glad you came to your senses and figured out that you were going to rip him off.
email the guy and tell him what happend and thin ship the item out as soon as you can. hopefully the guy is cool about it and says ok and dont leave a negitave feedback.

I had problems with a guy in Canada shipping something. i learned after that to only deal with people in the US. unless they bid a bunch of money heh
 
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