Original title: Did you get your free Battlefield 3 with Mass Effect 3 preorder?
Update March 23: Finally got my BF3 download after contacting EA_AgentX on the EA support forums who escalated the issue.
I still haven't gotten mine and just had one of the most mind-numbingly frustrating support chats I've ever experienced:
You are now ready to chat with Rajeev.
Rajeev: Thanks for contacting EA Help! My name is Rajeev how may I help you?
Rajeev: Hello.
you: i was supposed to get battlefield 3 for free with a mass effect 3 preorder
you: i never got a code for it
Rajeev: May I have your first and the last name please?
you: xxxxxx xxxxxxxxx
Rajeev: Thank you.
Rajeev: Was it shown into your origin store at the time of preordered your game?
you: no
Rajeev: I understand your concern.
Rajeev: Please not that this offer was for those who have preordered the game at the time it shown it their stores.
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: wait
you: what?
you: i dont know what you mean "at the time it shown it their stores"
you: it was displayed on the website when i ordered it
you: my order was placed on Feb 12
Rajeev: Okay.
you: order #xxxxxxxxxx
Rajeev: Thank you for the information.
Rajeev: Please allow me some time to check it.
[10 minutes of waiting]
Rajeev: I'm still looking into your issue. Thanks for your patience.
[15 minutes of waiting]
Rajeev: Thank you for your waiting.
Rajeev: I am providing you the link please check it from there.
Rajeev: https://help.ea.com/article/Free-Battlefield-3-with-Mass-Effect-3-pre-order-offer-has-concluded
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: the date on that is 2/17
Rajeev: Yes.
you: as i said, i placed my preorder on 2/12 while the promotion was still active
you: why are you sending me to a notice that it has concluded?
Rajeev: That's why I told you to check it.
Rajeev: I am sorry for this but it is applicable for those people only.
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: what are you talking about??
you: I ordered it on February 12
you: do you recognize the fact that i am included in that group of people ??
Rajeev: But this offer was only for those who have ordered his game after 2/17/2012.
Rajeev: If you have any other issue or query apart from this issue I may assist you with, today. please let me know. I will do my best to help you.
you: .....
you: the offer was for those who ordered the game BEFORE 2/17
you: can you transfer me to someone else?
you: i'm losing patience
Rajeev: I am sorry for this I can't help you more for this issue.
you: do you know what "CONCLUDED" means?
you: it means "ENDED"
you: not "BEGAN"
Rajeev: I apologize for the inconvenience caused.
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: apologize for the inconvenience of defrauding me out of a preorder bonus?
you: this exchange will be forwarded to your superiors
Update March 23: Finally got my BF3 download after contacting EA_AgentX on the EA support forums who escalated the issue.
I still haven't gotten mine and just had one of the most mind-numbingly frustrating support chats I've ever experienced:
You are now ready to chat with Rajeev.
Rajeev: Thanks for contacting EA Help! My name is Rajeev how may I help you?
Rajeev: Hello.
you: i was supposed to get battlefield 3 for free with a mass effect 3 preorder
you: i never got a code for it
Rajeev: May I have your first and the last name please?
you: xxxxxx xxxxxxxxx
Rajeev: Thank you.
Rajeev: Was it shown into your origin store at the time of preordered your game?
you: no
Rajeev: I understand your concern.
Rajeev: Please not that this offer was for those who have preordered the game at the time it shown it their stores.
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: wait
you: what?
you: i dont know what you mean "at the time it shown it their stores"
you: it was displayed on the website when i ordered it
you: my order was placed on Feb 12
Rajeev: Okay.
you: order #xxxxxxxxxx
Rajeev: Thank you for the information.
Rajeev: Please allow me some time to check it.
[10 minutes of waiting]
Rajeev: I'm still looking into your issue. Thanks for your patience.
[15 minutes of waiting]
Rajeev: Thank you for your waiting.
Rajeev: I am providing you the link please check it from there.
Rajeev: https://help.ea.com/article/Free-Battlefield-3-with-Mass-Effect-3-pre-order-offer-has-concluded
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: the date on that is 2/17
Rajeev: Yes.
you: as i said, i placed my preorder on 2/12 while the promotion was still active
you: why are you sending me to a notice that it has concluded?
Rajeev: That's why I told you to check it.
Rajeev: I am sorry for this but it is applicable for those people only.
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: what are you talking about??
you: I ordered it on February 12
you: do you recognize the fact that i am included in that group of people ??
Rajeev: But this offer was only for those who have ordered his game after 2/17/2012.
Rajeev: If you have any other issue or query apart from this issue I may assist you with, today. please let me know. I will do my best to help you.
you: .....
you: the offer was for those who ordered the game BEFORE 2/17
you: can you transfer me to someone else?
you: i'm losing patience
Rajeev: I am sorry for this I can't help you more for this issue.
you: do you know what "CONCLUDED" means?
you: it means "ENDED"
you: not "BEGAN"
Rajeev: I apologize for the inconvenience caused.
Rajeev: Thank you for contacting EA. Is there anything else I can help you with today?
you: apologize for the inconvenience of defrauding me out of a preorder bonus?
you: this exchange will be forwarded to your superiors
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