Dyson Vacuum customer support for the MoFo WIN!

[leeland]

SO, I have an older DC 17 vacuum and it has been under performing lately...

I noticed the thing gets clogged more and more and the hepa filters are dirty after a single vacuuming.

After screwing around with this self contained canister I realize that I would nearly have to break it to get it totally apart to clean all the ports. Additionally I see a bunch of posts online about complaints on one of the seals failing at the bottom (why the hepa filter gets so dirty so fast).

I hop on to customer support and shoot an email inquiring if there is any solution to getting the canister apart since it is under performing and I really don't want to either A. get a new canister (60-70 bucks) or B. just get a new vacuum all together as this one is almost 6 years old.

I am out of warranty, knew that...but they as a one time gesture are sending a new canister free of charge!

Considering how much it cost it is nice they are doing this without any hassle!

 

[Vapid Cabal]

Nice.

 

[manimal]

They took care of me out of warranty once. Bought our second one this year. Stuff like this is what makes me brand loyal if the product is good.

 

[leeland]

They took care of me out of warranty once. Bought our second one this year. Stuff like this is what makes me brand loyal if the product is good.

EXACTLY...this is why when I find a deal I will be buying their handheld vac!

 

[Red Squirrel]

Wow that's awesome. It's nice to see customer service going above and beyond.

It's also a feel good thing for the rep that does that as well. I've been at that end before and it feels great to know that you went above and beyond and the person you just hung up with is very happy. I used to work for our business helpdesk and we handled business internet, managed services, 611, etc...

There was this one residential customer that had not been treated well by the residential help desk which is outsourced to another part of the company (I guess outsource is probably not the right word). Long story short the customer had a mental disability, and needed extra help with things like setting up the internet on a few machines. We only really supported up to the modem. Basically if the tech plugs their laptop in it and it works, the job is done.

Well this was a bit of a special case. It somehow made it to us, I guess for advice on what to do. I ended up driving to their house, and setting up all their computers and their wireless router. They were extremely thankful. This was above and beyond what we'd even do for a business, but it was just one of those situations where it was easier and better to just go above and beyond. The customer actually ended up writing a letter and everything to thank the company and even me personally.

 

[leeland]

Wow that's awesome. It's nice to see customer service going above and beyond.

It's also a feel good thing for the rep that does that as well. I've been at that end before and it feels great to know that you went above and beyond and the person you just hung up with is very happy. I used to work for our business helpdesk and we handled business internet, managed services, 611, etc...

There was this one residential customer that had not been treated well by the residential help desk which is outsourced to another part of the company (I guess outsource is probably not the right word). Long story short the customer had a mental disability, and needed extra help with things like setting up the internet on a few machines. We only really supported up to the modem. Basically if the tech plugs their laptop in it and it works, the job is done.

Well this was a bit of a special case. It somehow made it to us, I guess for advice on what to do. I ended up driving to their house, and setting up all their computers and their wireless router. They were extremely thankful. This was above and beyond what we'd even do for a business, but it was just one of those situations where it was easier and better to just go above and beyond. The customer actually ended up writing a letter and everything to thank the company and even me personally.

Total pay it forward moment...feels good when you get that chance! Pays off in the end

 

[disappoint]

I am out of warranty, knew that...but they as a one time gesture are sending a new canister free of charge!

Considering how much it cost it is nice they are doing this without any hassle!

How much it costs retail or how much it costs them to manufacture?:whiste:

 

[compuwiz1]

How much it costs retail or how much it costs them to manufacture?:whiste:

Who cares, they didn't have to do it. They could have told the OP that it was out of warranty and would have been within their rights to tell to go pound sand. That is above and beyond service......a rarity these days. 🙂

 

[disappoint]

Who cares, they didn't have to do it. They could have told the OP that it was out of warranty and would have been within their rights to tell to go pound sand. That is above and beyond service......a rarity these days. 🙂

While all that is correct, they can afford to send parts for free because the vacuum is so expensive to begin with, it's as if you bought a really expensive super extended warranty when you purchased it, and it was mandatory, not an option. How's that for service? 😉 😀

 

[leeland]

While all that is correct, they can afford to send parts for free because the vacuum is so expensive to begin with, it's as if you bought a really expensive super extended warranty when you purchased it, and it was mandatory, not an option. How's that for service? 😉 😀

I agree with you...on the flip side they could charge a lot and not give breaks like they did for me.

Regardless, I am happy I didn't have to fork out 70 bucks!