SO, I have an older DC 17 vacuum and it has been under performing lately...
I noticed the thing gets clogged more and more and the hepa filters are dirty after a single vacuuming.
After screwing around with this self contained canister I realize that I would nearly have to break it to get it totally apart to clean all the ports. Additionally I see a bunch of posts online about complaints on one of the seals failing at the bottom (why the hepa filter gets so dirty so fast).
I hop on to customer support and shoot an email inquiring if there is any solution to getting the canister apart since it is under performing and I really don't want to either A. get a new canister (60-70 bucks) or B. just get a new vacuum all together as this one is almost 6 years old.
I am out of warranty, knew that...but they as a one time gesture are sending a new canister free of charge!
Considering how much it cost it is nice they are doing this without any hassle!
I noticed the thing gets clogged more and more and the hepa filters are dirty after a single vacuuming.
After screwing around with this self contained canister I realize that I would nearly have to break it to get it totally apart to clean all the ports. Additionally I see a bunch of posts online about complaints on one of the seals failing at the bottom (why the hepa filter gets so dirty so fast).
I hop on to customer support and shoot an email inquiring if there is any solution to getting the canister apart since it is under performing and I really don't want to either A. get a new canister (60-70 bucks) or B. just get a new vacuum all together as this one is almost 6 years old.
I am out of warranty, knew that...but they as a one time gesture are sending a new canister free of charge!
Considering how much it cost it is nice they are doing this without any hassle!
