Don't like having your conversations recorded? Don't shop at Best Buy then!

[bignateyk]

ive also been known to get the warranty and then replace the item right before it runs out.

For example, I blew out my logitech z-540's, and they were replaced with Z-680s.

It sure was fun trying to blow them out tho.

 

[mugs]

Originally posted by: BigJ

I don't know the terms of the warranty plans, but it sounds like he's making up a false reason to return the item that's not defective in efforts to get a new one.

Or he's causing them to become defective intentionally.

But hey, they're a big evil corporation, who cares about defrauding them? :roll:

 

[cavemanmoron]

Originally posted by: Xionide
You know what? F*** best buy. I am not shopping their anymore. Everytime I do it's a hassle. All there stuff is overpriced anyway. And I swear every two weeks I hear a new nightmare story about buying a computer and opening the box to find a bunch of rocks. Then they say you stole it. Best buy can suck my best cheek.

agreed

 

[Viper GTS]

About the only words they'll get out of me are "No," if they want to record that they can go right ahead.

I generally avoid BestBuy, but it is good for a few things:

1) Hands on research
2) Occasionally they actually do have decent prices - Just picked up a Logitech G5 for cheaper than any online price, & didn't have to wait for shipping.

Viper GTS

 

[SportSC4]

Originally posted by: KrillBee

Originally posted by: BigJ

I don't know the terms of the warranty plans, but it sounds like he's making up a false reason to return the item that's not defective in efforts to get a new one.

Agreed.

Whats your reason(s) usually for returning items? Are they legitimate problems with the product? (not just a lack in features or things like that)

I bought a phone from Best Buy many years ago and they offered that warranty with it. I asked and he pretty much said that I can get a newer one, all I need is a reason to return it. I had asked him, what kind of reasons would work? You know what he told me? Anything. If the phone is scratched, say it scratches too easily. If the reception isn't working great, tell them that the reception is going out. No lying about it.

They allow this under their extra warranty. If they don't have the product, they'll exchange it for the closest available thing. If they thought this was bad business then they wouldn't push their extended warranty with so much force, right?

 

[Vic]

I can't believe people still shop at Best Buy. Their prices and service are absolutely terrible. Worst in the industry IMO.

 

[shoRunner]

Originally posted by: Vic
I can't believe people still shop at Best Buy. Their prices and service are absolutely terrible. Worst in the industry IMO.

best buys prices will be extremely similar if not exactly the same on models and products offered by other chain electronic stores, they have a price match policy +10% so it is in their best interest to keep them the same. this is the same with every other electronics retailer they are all the same on name brand products offered at their competitors.

 

[AlienCraft]

Originally posted by: BigJ

Originally posted by: cKGunslinger

Originally posted by: BigJ

Originally posted by: Fritzo
I ALWAYS take the warranty on anything over $200. What I then do it wait a year to 18 months, and then return the item for some stupid reason, then get a brand new updated model. Did this with the following:

4GB Zen Micro -> 6GB Zen Micro
Toshiba DVD player -> Toshiba Progressive Scan DVD
Toshiba Tivo w/ DVD player -> Humax Tivo w/ DVD Recorder
EMachines Laptop -> Better one with faster processor and DVD writer

I'm sorry, but OFFER me the warranty 😀 I wouldn't do this on a TV or a desktop computer, as they have those repaired off side. But for solid state electronics, YEHAW!

Wouldn't that constitute Fraud?

Why? If they are willing to replace the item for the reason he described, what's fraudulent?

I don't know the terms of the warranty plans, but it sounds like he's making up a false reason to return the item that's not defective in efforts to get a new one.

Theft by deception is the legal charge.

 

[Pacfanweb]

Regardless of their tactics, nothing is preventing the customer from saying "No", and either taking their item to checkout, or simply leaving.

I bought a laptop almost two years ago from BB. I declined the warranty. The manager was also helping, since he happened to be at the computer area and they had to get the box down.
He told me they had to unbox and verify the laptop worked before it left the store. Then, they guy at customer service said that it really wasn't necessary and I could just take it and go. "Great, let's do that", was my response.
The manager sees the csr boxing up the laptop without testing it, and comes back over and gives me the third degree about how if they didn't test it and it didn't work when I got home, he wouldn't take it back, and I wouldn't have a way out since I didn't buy a warranty, what if the monitor had a bad pixel, etc, etc, yadda yadda.

My response was, "This is a 1300 dollar laptop." I pointed at someone wheeling a 3000+ dollar HDTV out the door, unopened.
"That TV easily cost almost 3 times what this computer did. Are you telling me that if that guy gets home and his screen is damaged you won't take it back because you didn't verify that it was okay before he left?"
I then told the manager that if I had to foot the bill, I'd still be ahead of the game because of all the money I've saved over the years by not buying useless warranties.

 

[Horus]

Originally posted by: KrillBee

Originally posted by: OdiN

Actually...for most laptops it's a very good idea to make sure you get a 3 year warranty with it. Maybe not for a $600 one but if you spend $1500 on a laptop it's worth an extra $100-150 for a 3-yr warranty. If an inverter, backlight, LCD screen, keyboard, mainboard, or hard drive goes out it's pretty much paid for itself. for the cost of labor/parts to repair any of those.

if the warranty is only 100-150 for 3 years, first off thats a pretty good deal!!

but secondly, that probably means that the laptop doesnt have that great a likelihood of failing. So one could just take the risk and not pay, in hopes that the small chance of something breaking down doesnt occur 🙂

I see warranties as being similar to insurrance i guess. I'd rather just stockpile money on the side to pay my own misfortunes than let an insurrance company handle the job.

As a retail employee, I can tell you

The amount of customers we have COMPLAINING about warantees is GREATLY OUTNUMBERED by the amount of customers we have thanking us for good service.

Example: Woman comes in, with a 2 year old toshiba laptop. Screen is kaput. Call Toshiba, we're told that the screen is 600 dollars. Woman freaks out, then remembers the PSP. Repair, and part, were free.

With laptops, it's USUALLY a good idea to get one. With desktops, meh, probably not.

 

[AlienCraft]

Originally posted by: Pacfanweb
Regardless of their tactics, nothing is preventing the customer from saying "No", and either taking their item to checkout, or simply leaving.

I bought a laptop almost two years ago from BB. I declined the warranty. The manager was also helping, since he happened to be at the computer area and they had to get the box down.
He told me they had to unbox and verify the laptop worked before it left the store. Then, they guy at customer service said that it really wasn't necessary and I could just take it and go. "Great, let's do that", was my response.
The manager sees the csr boxing up the laptop without testing it, and comes back over and gives me the third degree about how if they didn't test it and it didn't work when I got home, he wouldn't take it back, and I wouldn't have a way out since I didn't buy a warranty, what if the monitor had a bad pixel, etc, etc, yadda yadda.

My response was, "This is a 1300 dollar laptop." I pointed at someone wheeling a 3000+ dollar HDTV out the door, unopened.
"That TV easily cost almost 3 times what this computer did. Are you telling me that if that guy gets home and his screen is damaged you won't take it back because you didn't verify that it was okay before he left?"
I then told the manager that if I had to foot the bill, I'd still be ahead of the game because of all the money I've saved over the years by not buying useless warranties.

What you're buying is an EXTENDED warranty. They MUST honor the manufacturers warranty.

 

[Snakexor]

best buy does not have to honor the manufacturers warranty....

 

[Pacfanweb]

Originally posted by: AlienCraft

Originally posted by: Pacfanweb
Regardless of their tactics, nothing is preventing the customer from saying "No", and either taking their item to checkout, or simply leaving.

I bought a laptop almost two years ago from BB. I declined the warranty. The manager was also helping, since he happened to be at the computer area and they had to get the box down.
He told me they had to unbox and verify the laptop worked before it left the store. Then, they guy at customer service said that it really wasn't necessary and I could just take it and go. "Great, let's do that", was my response.
The manager sees the csr boxing up the laptop without testing it, and comes back over and gives me the third degree about how if they didn't test it and it didn't work when I got home, he wouldn't take it back, and I wouldn't have a way out since I didn't buy a warranty, what if the monitor had a bad pixel, etc, etc, yadda yadda.

My response was, "This is a 1300 dollar laptop." I pointed at someone wheeling a 3000+ dollar HDTV out the door, unopened.
"That TV easily cost almost 3 times what this computer did. Are you telling me that if that guy gets home and his screen is damaged you won't take it back because you didn't verify that it was okay before he left?"
I then told the manager that if I had to foot the bill, I'd still be ahead of the game because of all the money I've saved over the years by not buying useless warranties.

What you're buying is an EXTENDED warranty. They MUST honor the manufacturers warranty.

The manager flatly told me that if they didn't verify the operation before I left with the laptop, then they would not take it back if I got home and found it was inoperative.
He then mentioned again that if I had bought the extended warranty, that wouldn't be a problem.

 

[Rubycon]

Those drones have that PSP line hardcoded above all else. Even in the video with the guys smashing the x-box360 a BB drone was pushing a replacement plan on them!

 

[eflat]

Originally posted by: Mrfrog840
Taken from another forum i surf. Take it for what it is.


Best Buy has already started 'wiring' their employees up with small microphones and recorders so that they can record customer interactions for training purposes (and probably for accountability purposes). Rumors of small cameras also being attached to employees is as of yet unsubstantiated. A small tag above the name tag of the employee informs the customer they are being recorded.

What does this mean for the customer?

Best Buy relies heavily on 'junk' to make their money. Service agreements, internet packages, magazine subscriptions, financing, and many other gimmicks, not to mention extra accessory and related-product recommendations, are required mentionings to customers. (Ex. If you only buy a drink, at the checkout you could be offered a magazine subscription, a Reward Zone card, a Best Buy card, a gift card, and several other things depending on the current promos running at the time.) All of these things takes time to explain and recommend to the customer, who may become quickly agitated at being constantly bombarded with more things to consider buying. Most employees streamline their sales pitches so as not to cause agitation, and tend to leave out some of these gimmicks the company wants desperately to sell.

When employees participate in role-playing scenarios (where one person acts like a customer and the other an employee) with higher-up employees (such as managers and supervisors) for evaluation purposes, it isn't uncommon at all for the employee being graded to offer every single thing for the sake of getting a positive evaluation. It's quite a contrast to real life scenarios where there just isn't enough time nor customer patience to justify offering them so many things to consider.

Now that Best Buy has a new Orwellian approach to employee sales evaluations, it isn't too much to expect customer interactions to be much longer now that there will be a 'hard evidence' way of telling whether an employee offered what (and all of the things) they were supposed to offer. No longer will the employee have the freedom to cut out what they may deem as unnecessary add-ons to sales during customer interactions and, in turn, sales will be longer and more pressure will be present on the employee's part to make sure they are doing what 'Big Brother' wants them to do.

The average 'looker' who has no interest in employee assistance will likely have to deal reluctantly with presentations pre-informing them of financing options, new products and/or services, and other things the company wants to use to plant seeds within the mind of the customer when they do decide to seek assistance.

No word on what happens when a customer refuses to be recorded.

Heh I always videotape my encouters with policemen (well if it is in the car, anyhow).


It's scary just APPLYING for a retail job. They have these inane psychological profiles that take like half an hour to fill out.

Amazon.com FTW

My pause time button and wake up in 500 years FTW too.

 

[Stuxnet]

Originally posted by: BigJ
It's not a paid membership club, so their aren't any Terms you have to agree to before shopping there. Just like at BJs or Costco, you have to let them look at your bags, as per member agreement, and why you can just walk out of Walmart or BestBuy.

Which is why I LOVE shopping at Best Buy 😉 . It's a golden opportunity to fsck with people.

Seriously, Best Buy can be a hell to shop at, but if you have the right attitude, it's a masochist's amusement park. They don't ask to see my bags often, but the times they have I've had a variety of responses ranging from playful to downright hostile... just depends on my mood.

"Can I see your bags?"
"No, but the cashier just saw them so go ask her if you're so interested."

"Can I see your bags?"
"Can I see your junk?"

"Can I see your bags?"
"If you didn't trust me, why did you let me in the store in the first place?"

"Can I see your bags?"
"Fsck off"


The last one is my favorite since they're not expecting it at all. The key is to look real mild-mannered as you're walking to the door, and then when they ask, pull a Jeckyl & Hyde on their ass.

Of course, there's always the classic:

"Can I see your bags?"
"No"

It's always amusing to watch how suspicious they become by your response but how frustrated they become because they can't do a damn thing about it.

Oh, and I don't feel sorry for the Best Buy employees. I worked at Circuit City in college and I got treated like ass too. Take up a sh*tty job, you'll get treated like sh*t. This isn't Russia: if you can't handle it, quit. Consumers shouldn't be expected to tolerate sub-human treatment just because "it's their job". Fsck that. If you're going to treat me like a child when I tell you "no, I don't want the warranty", then I'm going to treat you like a doormat.

In short, you've got my respect until you show me I don't have yours. It's as simple as that.

 

[BriGy86]

Originally posted by: jbourne77

Which is why I LOVE shopping at Best Buy 😉 . It's a golden opportunity to fsck with people.

Seriously, Best Buy can be a hell to shop at, but if you have the right attitude, it's a masochist's amusement park. They don't ask to see my bags often, but the times they have I've had a variety of responses ranging from playful to downright hostile... just depends on my mood.

"Can I see your bags?"
"No, but the cashier just saw them so go ask her if you're so interested."

"Can I see your bags?"
"Can I see your junk?"

"Can I see your bags?"
"If you didn't trust me, why did you let me in the store in the first place?"

"Can I see your bags?"
"Fsck off"


The last one is my favorite since they're not expecting it at all. The key is to look real mild-mannered as you're walking to the door, and then when they ask, pull a Jeckyl & Hyde on their ass.

Of course, there's always the classic:

"Can I see your bags?"
"No"

It's always amusing to watch how suspicious they become by your response but how frustrated they become because they can't do a damn thing about it.

Oh, and I don't feel sorry for the Best Buy employees. I worked at Circuit City in college and I got treated like ass too. Take up a sh*tty job, you'll get treated like sh*t. This isn't Russia: if you can't handle it, quit. Consumers shouldn't be expected to tolerate sub-human treatment just because "it's their job". Fsck that. If you're going to treat me like a child when I tell you "no, I don't want the warranty", then I'm going to treat you like a doormat.

In short, you've got my respect until you show me I don't have yours. It's as simple as that.

so since people treated you like crap you do the same to others?

reminds me of bullies in the 3rd grade

 

[Mellman]

It seems a lot of the audience here is of the computer or technology literate...I don't think this is BBY's target consumer. The employees there get paid nil, they are forced to sell X number of AOL plans, MSN plans, service plans per day, or they take tounge lashings from their managers. The fact of the matter is, if best buy would take some pride in their employees, and have them be educated about the products they are selling it would help their business significantly. I used to work there in high school in the media department. I would continually sell computers anyways because customers could talk to me about them. When i asked if i could just transfer into that department my manager said no, because I didnt know enough about PC's. I laughed, bought ~$3000 worth of stuff with my discount, and put in my two weeks. Then got a job as a network technician (not a cable monkey woohoo!)

I think its wrong to get pissed at the bby employees...just be firm, say no if you dont want anything, they will leave you alone. i only sold one service plan, of the many PC's i sold at best buy, thats why I wasnt allowed to move...

 

[BriGy86]

the companies hardly make money at all on the large products, at our store i looked up the retail price for an apple imac and the cost price, it was only marked up 10 dollars (keep in mind they have to pay to ship it there, pay the employees to sell it, also light and heating bills) if you think of it like that companies barely break even when a computer goes out the door with out a service plan

but i will admit, the PC computers are marked up a bit more

 

[Stuxnet]

Originally posted by: BriGy86

Originally posted by: jbourne77

Which is why I LOVE shopping at Best Buy 😉 . It's a golden opportunity to fsck with people.

Seriously, Best Buy can be a hell to shop at, but if you have the right attitude, it's a masochist's amusement park. They don't ask to see my bags often, but the times they have I've had a variety of responses ranging from playful to downright hostile... just depends on my mood.

"Can I see your bags?"
"No, but the cashier just saw them so go ask her if you're so interested."

"Can I see your bags?"
"Can I see your junk?"

"Can I see your bags?"
"If you didn't trust me, why did you let me in the store in the first place?"

"Can I see your bags?"
"Fsck off"


The last one is my favorite since they're not expecting it at all. The key is to look real mild-mannered as you're walking to the door, and then when they ask, pull a Jeckyl & Hyde on their ass.

Of course, there's always the classic:

"Can I see your bags?"
"No"

It's always amusing to watch how suspicious they become by your response but how frustrated they become because they can't do a damn thing about it.

Oh, and I don't feel sorry for the Best Buy employees. I worked at Circuit City in college and I got treated like ass too. Take up a sh*tty job, you'll get treated like sh*t. This isn't Russia: if you can't handle it, quit. Consumers shouldn't be expected to tolerate sub-human treatment just because "it's their job". Fsck that. If you're going to treat me like a child when I tell you "no, I don't want the warranty", then I'm going to treat you like a doormat.

In short, you've got my respect until you show me I don't have yours. It's as simple as that.

so since people treated you like crap you do the same to others?

reminds me of bullies in the 3rd grade

You misunderstood. I never said that because people treated me like crap when I worked retail that I in-turn now treat retail employees like crap.

What I DID say was that WHEN they (retail employees) treat me like crap, I treat them like crap back. You see, when I worked retail, I showed my customers respect. When it became apparent that my respect for my customers conflicted with what my supervisors were asking of me, I quit. When I started really pushing that garbage at the end of my employment, customers responded rather harshly, and justifiably so. Not once did I spout some sob story about how I was just doing my job. Cry me a damn river. Just because I was "just doing my job" doesn't mean they should have to put up with being treated like dumb fscking morons who don't know how to spend their own money.

If you don't like being treated like a jackoff, then don't take a job that requires you to act like one.

:roll:

Personally, I think the people willing to sell out and use those tactics are just as bad as the ones telling them to. If you're one of those people who's willing to do that to make a buck, then you better have the skin to handle everything that comes along with it.

 

[Wapp]

While a little rough around the edges, I have to agree with jbourne77. If everyone were to respond the same way to these strongarm tactics they would quickly change their policy for fear of scaring away their customers.

 

[Dulanic]

Originally posted by: BriGy86
the companies hardly make money at all on the large products, at our store i looked up the retail price for an apple imac and the cost price, it was only marked up 10 dollars (keep in mind they have to pay to ship it there, pay the employees to sell it, also light and heating bills) if you think of it like that companies barely break even when a computer goes out the door with out a service plan

but i will admit, the PC computers are marked up a bit more

No their not LOL. Ok I will start off saying I work retail (Not BB, tho I have before and I hated them). Computers are a exception in retail, they are typically sold between -5% and +5% margin. In my store PC Hardware is budgeted with a -2.5% margin on average.

Ok secondly, yes these companies are going to push warranties. BB is an exception in the fact that they won't take no for an answer for atleast 10 minutes. Look in retail we are damned if we do, damned if we don't. You can't win, you get the customers who if they were NOT offered it and it breaks raise hell because they weren't offered it. On the other hand you get some customers who raise hell because you DO offer it.

Last year I had a customer buy a DLP Projection from me, 1 year and 1 month later I get a call "Hi my TV broke when can someone come fix it" so I looked up her purchase, and when I saw it, I remembered her very clearly, she didn't want the warranty and snapped at me for offering it. So I asked if she had the extended guarantee, and she sits there and lies like crazy ... Oh I was never offered that, can I get that now?... I let her know who I was and I remembered exactly who she was, and I clearly offered it and she very forcefully told me no, but I will gladly transfer you to service to schedule someone to come out at normal cost.

In some cases it is worth it, in some cases it's not. Laptops IMO are worth it. Same with LCD/DLP Projection TVs (You get $300 or so out of it from the lamp replacement.).

Some people say they only sell it because they make money. Of course they do, but what some people don't think about is that these companys buy stuff in bulk (like lamps for DLP/LCD Proj. TVs) and probably pay 40% what we do as consumers from the manufacturer. Also as a consumer for repairs we pay ~$70/hr, vs these companies pay someone $15-20/hr.

Of course some of them are retarded and aren't worth it at all. I treat my customers with complete respect, but it's a 2 way street, if they come in and are just complete asses to me, I will respond in kind and not be very helpful.

One of my favorite experiences with a customer was one with a plasma TV. At the time we were $200 more then some online site, and he went on and on how we were charging way to much (We had already told him we would match the price). I responded, well sir lets see... in the past 2 hours of your time here, we have probably spent $20 in electricity heating etc... we spend $2500 to have this TV on display for you so you can compare products... and so so for me to stand here talking to you explaining these products to you, and we have probably had $20 in product stolen, not to mention the million plus it costs to have a store for you to come to so you can check out the product. And do you know who they paid sir? Someone to stick a label on the product and ship it to you, and someone to create their website.

Look people gripe about retail prices, but honestly these companies arent going crazy making tons of money (besides BB). Many of them lose money, CC lost millions over the last 5 years, Tweeter hasn't made money for a while either. If people want to have someone around to help them and run to a store and find what they need, it's going to cost a bit more then companies that have just a warehouse and a website. Now I know many people on here don't need that help, but a majority of the world does, electronics to them is like latin, they don't understand much at all.

I have hundreds of gripes about customers, just as Im sure customers have gripes about the stores. Even working retail for a long time, I do still hate BB tho 🙂 They do treat their customers like crap.

Honestly the worst thing about retail... you see how most people are. It disgusts me that we have gotten to this point as a human race, we show now respect to others, everyone is all about themselves. I've seen more people lie, steal, cheat then I ever thought was possible.

Edit: Oh ya and if BB is doing this, Ill hate them more 😛

 

[Perknose]

Retail consumer clerks . . . anytime I overhear the purchase advice one is giving to an even more clueless customer, it makes me cringe.

 

[BriGy86]

Originally posted by: Dulanic

Originally posted by: BriGy86
the companies hardly make money at all on the large products, at our store i looked up the retail price for an apple imac and the cost price, it was only marked up 10 dollars (keep in mind they have to pay to ship it there, pay the employees to sell it, also light and heating bills) if you think of it like that companies barely break even when a computer goes out the door with out a service plan

but i will admit, the PC computers are marked up a bit more

No their not LOL. Ok I will start off saying I work retail (Not BB, tho I have before and I hated them). Computers are a exception in retail, they are typically sold between -5% and +5% margin. In my store PC Hardware is budgeted with a -2.5% margin on average.

Ok secondly, yes these companies are going to push warranties. BB is an exception in the fact that they won't take no for an answer for atleast 10 minutes. Look in retail we are damned if we do, damned if we don't. You can't win, you get the customers who if they were NOT offered it and it breaks raise hell because they weren't offered it. On the other hand you get some customers who raise hell because you DO offer it.

Last year I had a customer buy a DLP Projection from me, 1 year and 1 month later I get a call "Hi my TV broke when can someone come fix it" so I looked up her purchase, and when I saw it, I remembered her very clearly, she didn't want the warranty and snapped at me for offering it. So I asked if she had the extended guarantee, and she sits there and lies like crazy ... Oh I was never offered that, can I get that now?... I let her know who I was and I remembered exactly who she was, and I clearly offered it and she very forcefully told me no, but I will gladly transfer you to service to schedule someone to come out at normal cost.

In some cases it is worth it, in some cases it's not. Laptops IMO are worth it. Same with LCD/DLP Projection TVs (You get $300 or so out of it from the lamp replacement.).

Some people say they only sell it because they make money. Of course they do, but what some people don't think about is that these companys buy stuff in bulk (like lamps for DLP/LCD Proj. TVs) and probably pay 40% what we do as consumers from the manufacturer. Also as a consumer for repairs we pay ~$70/hr, vs these companies pay someone $15-20/hr.

Of course some of them are retarded and aren't worth it at all. I treat my customers with complete respect, but it's a 2 way street, if they come in and are just complete asses to me, I will respond in kind and not be very helpful.

One of my favorite experiences with a customer was one with a plasma TV. At the time we were $200 more then some online site, and he went on and on how we were charging way to much (We had already told him we would match the price). I responded, well sir lets see... in the past 2 hours of your time here, we have probably spent $20 in electricity heating etc... we spend $2500 to have this TV on display for you so you can compare products... and so so for me to stand here talking to you explaining these products to you, and we have probably had $20 in product stolen, not to mention the million plus it costs to have a store for you to come to so you can check out the product. And do you know who they paid sir? Someone to stick a label on the product and ship it to you, and someone to create their website.

Look people gripe about retail prices, but honestly these companies arent going crazy making tons of money (besides BB). Many of them lose money, CC lost millions over the last 5 years, Tweeter hasn't made money for a while either. If people want to have someone around to help them and run to a store and find what they need, it's going to cost a bit more then companies that have just a warehouse and a website. Now I know many people on here don't need that help, but a majority of the world does, electronics to them is like latin, they don't understand much at all.

I have hundreds of gripes about customers, just as Im sure customers have gripes about the stores. Even working retail for a long time, I do still hate BB tho 🙂 They do treat their customers like crap.

Honestly the worst thing about retail... you see how most people are. It disgusts me that we have gotten to this point as a human race, we show now respect to others, everyone is all about themselves. I've seen more people lie, steal, cheat then I ever thought was possible.

Edit: Oh ya and if BB is doing this, Ill hate them more 😛

i agree with pretty much everything in your post

but what i ment about the mark up on computers is, apples aren't marked up very much (like the 10 dollar mark up i mentioned) PC are still marked up a bit more, maybe around 20-50 bucks, its still not a lot and they are probably better at breaking even when selling PC comptuers

 

[AlienCraft]

Originally posted by: Snakexor
best buy does not have to honor the manufacturers warranty....

Maybe not in New Jersey, but in CA they do. Unless there is a disclaimer posted in plain view that basically says.... "We do not honor manufacturers warranty. Please consult them for any problems you may have. No Other warranties expressed or implied."

CA > NJ 😀