disappearing DVD?

[berbes]

the dell had win7 and everything was fine. went to win10 and the DVD disappears.

in win 10, i start with a fresh boot, then, the DVD drives shows up in explorer. eject the dvd, it disappears in explorer. put in another DVD, it doesn't re-appear. i've gone through device manager and uninstalled the DVD driver, re-booted and the DVD appears again. eject the disc, it again disappears no matter what DVD you put in it. i've also updated the bios, but same result.
what is my next move?
thanks!

 

[Ketchup]

Is this on a desktop? If so, could be a loose or degrading SATA cable.

 

[C1]

Check that it is not something in the present OS. Download Puppy Linux "Precise" and test the DvD drive to determine that it functions correctly.

If not, a possibility is to update the DvD Drive's firmware. (Search the manuafacture's site for firmware updates.)

Check "videohelp" website for solutions.: https://www.videohelp.com/

Also Study the forums below and try some of the recommended procedures (eg, uncheck "hide empty drives" option, power performance option change, registry key changes, etc.).

https://social.technet.microsoft.co...ears-on-ejecting-the-cd?forum=w7itprohardware

https://www.tenforums.com/drivers-hardware/47344-optical-drive-disappears-file-explorer.html

 

[berbes]

it seems win 10 will not recognize the DVD all the time, but win 7 does.

???

 

[Ketchup]

Sounds like a driver issue then. Probably chipset. This article has a lot of ideas, but I would look at the ones around the driver update for ideas.

https://www.groovypost.com/howto/fix-dvd-cd-drive-not-working-missing-windows-10/

 

[rmd2001]

+1 for driver issue. Try swapping sata cable with another one. Also plug into different sata port on MB.

 

[Chapbass]

Just a double check: you aren't RDPing into this machine, are you?

 

[stAbb]

Your next move is googling berbes:
http://lmgtfy.com/?iie=1&q=windows+10+ide+sata+dvd

You can narrow your search further if you know if your DVD is set to IDE or SATA MODE.