disappearing DVD?

berbes

Junior Member
Mar 7, 2018
18
0
36
the dell had win7 and everything was fine. went to win10 and the DVD disappears.

in win 10, i start with a fresh boot, then, the DVD drives shows up in explorer. eject the dvd, it disappears in explorer. put in another DVD, it doesn't re-appear. i've gone through device manager and uninstalled the DVD driver, re-booted and the DVD appears again. eject the disc, it again disappears no matter what DVD you put in it. i've also updated the bios, but same result.
what is my next move?
thanks!
 
Last edited:

Ketchup

Elite Member
Sep 1, 2002
14,513
223
106
Is this on a desktop? If so, could be a loose or degrading SATA cable.
 

C1

Platinum Member
Feb 21, 2008
2,273
62
91
Check that it is not something in the present OS. Download Puppy Linux "Precise" and test the DvD drive to determine that it functions correctly.

If not, a possibility is to update the DvD Drive's firmware. (Search the manuafacture's site for firmware updates.)

Check "videohelp" website for solutions.: https://www.videohelp.com/

Also Study the forums below and try some of the recommended procedures (eg, uncheck "hide empty drives" option, power performance option change, registry key changes, etc.).

https://social.technet.microsoft.com/Forums/windows/en-US/109747bf-61fc-478c-bd8c-5a079e1a13a8/cddvd-drive-suddenly-disappears-and-reappears-on-ejecting-the-cd?forum=w7itprohardware

https://www.tenforums.com/drivers-hardware/47344-optical-drive-disappears-file-explorer.html
 

berbes

Junior Member
Mar 7, 2018
18
0
36
it seems win 10 will not recognize the DVD all the time, but win 7 does.

???
 

rmd2001

Senior member
Dec 28, 2000
273
0
76
+1 for driver issue. Try swapping sata cable with another one. Also plug into different sata port on MB.
 

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