Raduque
Lifer
- Aug 22, 2004
- 13,140
- 138
- 106
I hate DirecTV myself. They wanted to try and charge me a non-refundable $150 for a credit check. A CREDIT CHECK. This was directly from their website. I told them to shove it, after I called and found out it was non-refundable, and ordered Dish. The installer was awesome, he replaced the 2lnb with a 4lnb, crawled under the house in about 35f weather, and even hung around to make sure we were happy with it.
yeah mpeg4 compression.... and be forewarned it is a HUGE dish (about 3x as big as the current dishes). Wind is going to be a big problem with those and getting out of alignment.
crab
Diamond Member
- Jan 29, 2001
- 7,330
- 19
- 81
I've been a member since late 2001...bought a Tivo at BestBuy a couple months ago and replaced my bedroom reciever with it. It was a left over Phillips model for about $70. No rebate deal or anything included. After I initialized it, I discovered I was automatically signed into another two year contract. Called DTV and was told theres no way around it.
Perfect...right when I'm about to move halfway across the country into an apartment, this crap comes up. Theres like a $200 fee to cancel my service now.
Perfect...right when I'm about to move halfway across the country into an apartment, this crap comes up. Theres like a $200 fee to cancel my service now.
I guess I'm just mad, because I wanted that guy with the little satellite hat & uniform, from the TV commercials, to sit on my roof and say funny things like; "Internet?... I said internot." And, "I want a pony, but it ain't gonna happpen."
NutBucket
Lifer
- Aug 30, 2000
- 27,155
- 635
- 126
Yeah, basically anytime you get new equipment its subsidized. I'm not even sure if you can buy new DTV equipment without a contract.
What really sucks is our DirecTIVO has been acting up...random freezes...and of course the new commitment is 2 years. 2 years ago when I bought this one it was only a one year commitment.
You got a bad installer, period
- We give a 4 hour window and will call if we are running late (Hey, Stuff happens)
- I take around 30 minutes to go over everything, of course we are supposed to take 20
- Its free, that?s all I'll say
- Sub Contractor, Yes, Guessing, for the most part no and I'll tell you if I am
- Shouldn't, part of the install description states cleaning up the mess (if any)
- I don't pay for my supplies so 90% of the time I don't even bother with existing cable unless the customer wants me to
- My goal is to never see you again (In a nice way, that would mean you are having no problems and are happy with the install and service) so not likely.
Of course, as I mentioned I don't pay for my supplies and I have all the time in the world + I'm sort of a perfectionist so I try to do my best rather than get it done quickly (of course I drive my boss insane but tough for him)
- We give a 4 hour window and will call if we are running late (Hey, Stuff happens)
- I take around 30 minutes to go over everything, of course we are supposed to take 20
- Its free, that?s all I'll say
- Sub Contractor, Yes, Guessing, for the most part no and I'll tell you if I am
- Shouldn't, part of the install description states cleaning up the mess (if any)
- I don't pay for my supplies so 90% of the time I don't even bother with existing cable unless the customer wants me to
- My goal is to never see you again (In a nice way, that would mean you are having no problems and are happy with the install and service) so not likely.
Of course, as I mentioned I don't pay for my supplies and I have all the time in the world + I'm sort of a perfectionist so I try to do my best rather than get it done quickly (of course I drive my boss insane but tough for him
)Ok, since I amm a CSR for one of DTV's contractors, I feel somewhat obligated to respond to this.
They give you a (2) hour arrival window and they are still late. Hey - the contractors in your area give 2 hour windows? We only give 4 hour windows....-
They review the systems functions at warp speed 11. Hey! If I knew all those things, I wouldn't have called you guys... slow down. One of our service techs is like that - the other is very nice though, and makes sure you understand it before he leaves.
-The Direct TV remote is terrible. No light, poor ergonomics, ugly, black lettering on a dark grey background (brillant). Considering the number of people per day I refer to DTV tech support (8666786664 for those who are still having trouble) I can believe that.
-They use your phone to activate the system and it takes the guy 20 minutes on your phone. Yeah, but it's all 1800 numbers. Otherwise, thay have to activate on their own cell phones - and a bigger bunch of prissy second-pinchers you will never ever meet. Trust me on this.
-They don't even work for Direct TV, they are subcontractors who appear to be guessing the answer for most questions. This is true - however, DirecTV is in the process of going with just one contractor company per region, and they are held to rather exacting standards - no bucket mounted dishes here!
-They drill holes and then just leave the debris. Some do, some don't. That is strictly a personal style issue.
-They try and use the previous cable clamps and save 0.02 and the clamps fall out (1) hour later. Huh. Hadn't heard that one before. Of course, the story of the day at work was about the tech who ran a phone line across the yard, around a tree, behind the air conditioner, and through a wall, when he could have gone about 3 feet through the crawlspace...
-(1) hour after they leave, your TV does not work and you get the message, "Searching for satelitte #771" and then you have to call and reschedule another appointment. Yeah - that happens a lot. However, you have about a 50% chance of fixing it if you unplug the reciever for 5-10 minutes and then plug it back in. Sometimes it is a software error - obvious in instances when all the recievers in the house work except for one.
Some very astute observations overall. However, you missed the part about the tech that doortags a house, which you put him on hold and call to verify, only to discover that the person is home, and that they saw some guy in a blue shirt casing the joint a few minutes before and were just about to call the cops (techs are required to give three descriptions of the home before they can tag it).
Then there are the techs that decide that they just don't want to work that day, which means us CSRs have to call all of the jobs they were supposed to do, and tell them that we are trying to reroute their job, and if you are fast enough and lucky enough you can get off the phone before they ask why, since we are not supposed to tell people that the tech called in, or that he got in a fight with his first customer and has been suspended for the rest of the day, etc..etc..
Then there are the techs that somehow got lost on the way to their next job, and you are pretty sure they are parked on the side of the road somewhere comparing their navel lint to the lint between their toes. That, or fishing. Jerks.
There are many, many, many other things I could say, but I think I shall leave it here. Just remember, as frustrated as you get by us telling you the tech isn't coming, we get far more frustrated with the techs, since they leave the getting cussed at part to us!
Mare
They give you a (2) hour arrival window and they are still late. Hey - the contractors in your area give 2 hour windows? We only give 4 hour windows....-
They review the systems functions at warp speed 11. Hey! If I knew all those things, I wouldn't have called you guys... slow down. One of our service techs is like that - the other is very nice though, and makes sure you understand it before he leaves.
-The Direct TV remote is terrible. No light, poor ergonomics, ugly, black lettering on a dark grey background (brillant). Considering the number of people per day I refer to DTV tech support (8666786664 for those who are still having trouble) I can believe that.
-They use your phone to activate the system and it takes the guy 20 minutes on your phone. Yeah, but it's all 1800 numbers. Otherwise, thay have to activate on their own cell phones - and a bigger bunch of prissy second-pinchers you will never ever meet. Trust me on this.
-They don't even work for Direct TV, they are subcontractors who appear to be guessing the answer for most questions. This is true - however, DirecTV is in the process of going with just one contractor company per region, and they are held to rather exacting standards - no bucket mounted dishes here!
-They drill holes and then just leave the debris. Some do, some don't. That is strictly a personal style issue.
-They try and use the previous cable clamps and save 0.02 and the clamps fall out (1) hour later. Huh. Hadn't heard that one before. Of course, the story of the day at work was about the tech who ran a phone line across the yard, around a tree, behind the air conditioner, and through a wall, when he could have gone about 3 feet through the crawlspace...
-(1) hour after they leave, your TV does not work and you get the message, "Searching for satelitte #771" and then you have to call and reschedule another appointment. Yeah - that happens a lot. However, you have about a 50% chance of fixing it if you unplug the reciever for 5-10 minutes and then plug it back in. Sometimes it is a software error - obvious in instances when all the recievers in the house work except for one.
Some very astute observations overall. However, you missed the part about the tech that doortags a house, which you put him on hold and call to verify, only to discover that the person is home, and that they saw some guy in a blue shirt casing the joint a few minutes before and were just about to call the cops (techs are required to give three descriptions of the home before they can tag it).
Then there are the techs that decide that they just don't want to work that day, which means us CSRs have to call all of the jobs they were supposed to do, and tell them that we are trying to reroute their job, and if you are fast enough and lucky enough you can get off the phone before they ask why, since we are not supposed to tell people that the tech called in, or that he got in a fight with his first customer and has been suspended for the rest of the day, etc..etc..
Then there are the techs that somehow got lost on the way to their next job, and you are pretty sure they are parked on the side of the road somewhere comparing their navel lint to the lint between their toes. That, or fishing. Jerks.
There are many, many, many other things I could say, but I think I shall leave it here. Just remember, as frustrated as you get by us telling you the tech isn't coming, we get far more frustrated with the techs, since they leave the getting cussed at part to us!
Mare
Be warned - the 5 lnb dishes weigh about 36 lbs, and require 3 bags of concrete to set the pole. Not to mention can pretty much only be pole-mounted. And if it's rainy that day, then they might have to come back after the concrete gets around to setting properly.
Mare
Mare
i hate the new online programming guide!!!
cant change the color, the text is too small, and you have to press guide twice to actually get to the damn guide!!
and ya the remote sucks why put the numbers all the way at the bottom?!?!??!?!
cant change the color, the text is too small, and you have to press guide twice to actually get to the damn guide!!
and ya the remote sucks why put the numbers all the way at the bottom?!?!??!?!
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