Didn't get charged for purchase, what would you do?

[HomeBrewerDude]

honestly?

I would keep it. But if they asked for it back, I would return it.

 

[Dizway]

Originally posted by: yamahaXS
honestly?

I would keep it. But if they asked for it back, I would return it.

I think I could have kept it... ah well, Airborne is picking it up on monday.

 

[jaeger66]

Originally posted by: Ylen13
Will they even give you a gift certificate for like $20?

For what, accidentally sending a free monitor? You really are a weasel.

 

[Ylen13]

Originally posted by: jaeger66

Originally posted by: Ylen13
Will they even give you a gift certificate for like $20?

For what, accidentally sending a free monitor? You really are a weasel.

for saving them some money

 

[jaeger66]

Originally posted by: Ylen13

for saving them some money

Right, maybe the cops should give everyone who avoids randomly shooting people a cookie.

 

[ElFenix]

you'll get billed for it.

if its a planar then it was drop shipped from the distro. you can put a cancel on an order in their system but that doesn't necessarily mean that the distributor will be told before the thing gets shipped. the systems aren't integrated enough.

 

[freebee]

I would NOT send it back. In fact i would be delighted Dell sent me something i didn't pay for. I dance with glee whenever a clerk gives me too much change. I jump for joy when I see people drop money and i pick it up without them seeing. Because life is not fair!!

Is this because of lack of morals?...No...I've simply seen too much suffering and pain to care anymore. For fate to be so cruel to so many people...why can't we just take some comfort when fate is a little kinder?

 

I don't care if you guys never trade with me over this stupid argument. It's totally different trading wiht a large corporation and an individual.
First off, I trade on ebay and many other sites, and have never had negative or even neutral feedback, cause I pay upfront.
Second, if it was a large corp, there are people to contact, that have no idea what else is going on, such as CSR. She told him he had nothing to send back even though he said he did. I would record that. Doens't that indicate they wanted to give it to him? They probably have a recording of that call somewhere.
Third, when dealing with an individual, if they cancled it, there wouldn't be a glitch, or if there way, you would talk to an individual (the seller) about the problem, and work something out that way.
Fourth, I didn't say keep it out of hand, I said if you made every attemt to give it back, and they refused to let you, or denied existance of it, then keep it. At that point you have tried. ISn't that what's morally right? Even if you found a wallet wiht $1k in it, and turned it into the police (say no ID) They keep ot for a certian amount of time, after that, they allow you to keep it. You tried to find the owner, they didn't claim it, so what can you do?
What I posted orginally, and I said it before, and I will say it again, I thought at that point he had made evrey attempt to contact them.

But persoanlly, I wouldn't want to trade with someone who is so quick to judge someone from one response, or one thread. Especially to claim the morality of a person. And to call them a socialist (bleck) is amazing.

and btw, Roger, you did say these people have nomorals, no wonder the jails are overflowing.. stating a correlation to morals and criminal intent.

First off, a person is judged by his or hers actions and from your original statement ;

I'd keep it, they make enough profit

This indicates a lack of morals, "Hey they are rich, so let's keep it"

True, he did call, but the merchandise is not his to keep, sooner or later Dell will realise the rror and will either want the merchandise back or will want payment, PERIOD[/b].

I don't understand why it is so hard for you people to understand that the merchandise is not his to keep.

Second,

But persoanlly, I wouldn't want to trade with someone who is so quick to judge someone from one response, or one thread. Especially to claim the morality of a person. And to call them a socialist (bleck) is amazing.

I never stated such, you are now twisting my words to suit your defense.

Third;

and btw, Roger, you did say these people have nomorals, no wonder the jails are overflowing.. stating a correlation to morals and criminal intent.

Again, I did not state this, you are twisting my words around once again.

I think I could have kept it... ah well, Airborne is picking it up on monday.

Good for you Dizway

That shows that you have not only morals but ethics as well

 

[GermyBoy]

Originally posted by: Electric Amish
Keep it. amish

Keep it. According to the website you cancelled. Due to the law of mail, anything sent to you is a gift. Look it up.

IT'S YOURS, SCREW DELL.

 

[CraigRT]

Id keep it... sorry, but it's their mistake... their mistake, their loss..

I got a product once for free... I was quite happy!

 

[edmicman]

put something else in the box, keep it, and let them take the box lol

 

[Dizway]

Originally posted by: GermyBoy

Originally posted by: Electric Amish
Keep it. amish

Keep it. According to the website you cancelled. Due to the law of mail, anything sent to you is a gift. Look it up.

IT'S YOURS, SCREW DELL.

I already talked to a CSR, Airborne will be picking it up on Monday. Should I not answer the door???

 

Keep it. According to the website you cancelled. Due to the law of mail, anything sent to you is a gift. Look it up.

No, you look it up then post it, it's your argument, again, nothing but conjecture.

 

[jaeger66]

Originally posted by: GermyBoy

Originally posted by: Electric Amish
Keep it. amish

Keep it. According to the website you cancelled. Due to the law of mail, anything sent to you is a gift. Look it up.

IT'S YOURS, SCREW DELL.

IT WASN'T SENT THROUGH THE MAIL.

 

[Ylen13]

Originally posted by: Dizway

Originally posted by: GermyBoy

Originally posted by: Electric Amish
Keep it. amish

Keep it. According to the website you cancelled. Due to the law of mail, anything sent to you is a gift. Look it up.

IT'S YOURS, SCREW DELL.

I already talked to a CSR, Airborne will be picking it up on Monday. Should I not answer the door???

.

 

[jaeger66]

Oy, people disgust me.

 

[yobarman]

sorry, but i would keep it, i dont care what ya'll say

 

I am really saddened by all the responses in this thread, apparently having material items is way more important than having morals, ethics and a clear conscience to most of you people, I personally would not call any of you friends because there would be no trust what so ever.

This is the end of the conversation for me, I refuse to argue with people that could care less about doing the right thing.

 

[isaacmacdonald]

Originally posted by: Roger

I didn't? If the company consistantly makes mistakes like this, refusing to allow a customjer to retun somehting, then there must be a reason why the company is failing, be it poor managment or workes and supervision. The list could go on. If I tried to return somehting, and they told me I couldn't, reguardless of the company, I'd be like oh well, you're loss. But, I was saying they make so much money that I wouldn't feel guilty about it. You tried, what else can you do? Why should you waste your time for their mistake?

So your reasoning makes it morally acceptable to keep the product, it's no wonder our prisons are full.


(By the way, you need a spell checker)

Do you really think the US has the highest prison population of any civilized industrial nation because people think it's acceptable to accept company mistakes? Or could it be that we criminalize huge populations (see also: the war on drugs)?

 

[edmicman]

why does keeping it automatically mean it weighs on your conscience? i would keep it, and not think twice about it. i'd count it as my lucky day that likely made up for a slew of previous crappy days. its only wrong if you consider it wrong

 

[Dizway]

Last year I ordered DSL from Verizon... they sent me a DSL Modem and everything.... When I hooked it up, the modem wouldn't sync up with the CO. After talking to Verizon they said I was too far from the CO. They said they'd send me a return label for the DSL Modem. I never got it... a few months later, I called them again, they said they'll ship me another label. Never got that either... I still have the modem, should I call them again??? It's been a year!

 

[Ylen13]

Originally posted by: Dizway
Last year I ordered DSL from Verizon... they sent me a DSL Modem and everything.... When I hooked it up, the modem wouldn't sync up with the CO. After talking to Verizon they said I was too far from the CO. They said they'd send me a return label for the DSL Modem. I never got it... a few months later, I called them again, they said they'll ship me another label. Never got that either... I still have the modem, should I call them again??? It's been a year!

Well according to all moral right people here you should.

 

[jaeger66]

Originally posted by: edmicman
why does keeping it automatically mean it weighs on your conscience? i would keep it, and not think twice about it. i'd count it as my lucky day that likely made up for a slew of previous crappy days. its only wrong if you consider it wrong

So if someone beat the sh*t out of you and stole your wallet, it would be OK as long as the mugger thought it was OK? Gotcha.

 

[isaacmacdonald]

anyway, any real "capitalist" would keep the product. Bah to all you commie folks who wish to subsidize uncompetitive Buggy software or people who ship products that aren't supposed to be shipped. If everyone returned everything that was shipped accidentally, Dell wouldn't have any incentive to fix the glitches.

instead, you'd get all these rants... "God damn it, dell shipped me another freaking monitor I didn't order. Jesus, I have to ship yet another one back to them. This is the 10th one this year!"

 

[alphatarget1]

if this happened to me i wouldn't make such efforts to try to correct a company's mistake because it's not my fault. time=money, i wouldn't spend my time to try to fix someone's fvck-ups.

on the other hand, i totally think one shouldn't just keep it but it's their (the company's) responsibility to fix the problem they created, not the customer's problem. They can send someone to pick it up for all i care. I wouldn't WASTE my time trying to talk to CSRs multiple times trying to help them to fix a mistake THEY created and dealing with rude CSRs.

true, we ALL make mistakes but you should be responsible for your OWN mistakes, same goes for companies. no one has to pay for your stupidity.