Diamond Graphics

[mindless1]

Send a registered letter to the following address in addition to calling.
However, Diamond may be hiding, they had a lot of supposedly defective ATI cards, enough that it could bankrupt them.

Diamond Multimedia, USA
9650 De Soto Avenue.
Chatsworth , CA 91311
Support Tel: (818) 357-5165
Main Tel: (818) 534-1414
Fax: (818) 773-9619

Here's another #
818.534.1414

If you get in touch with them after the warranty has expired, point them to this topic so they see you have been trying to contact them since BEFORE the warranty expired.

 

[Pelu]

hey ... what u mean by a registered letter... is like sending a mail, but i mean a real one not email to them... with my name my card data and my address and such?

by the way, i retest the card again, after doing of the clean up thread.. the card was dead.. I leave it there in the computer and after a warm up the computer boot lol... unfortunatly a lot of strange distortions appear on display and the system stop working all around... then I hit the reset orb in the case again and more distortion.... i guess this card is SO MESS UP!!!!!

 

[Pelu]

Originally posted by: mindless1
Send a registered letter to the following address in addition to calling.
However, Diamond may be hiding, they had a lot of supposedly defective ATI cards, enough that it could bankrupt them.

Diamond Multimedia, USA
9650 De Soto Avenue.
Chatsworth , CA 91311
Support Tel: (818) 357-5165
Main Tel: (818) 534-1414
Fax: (818) 773-9619

Here's another #
818.534.1414

If you get in touch with them after the warranty has expired, point them to this topic so they see you have been trying to contact them since BEFORE the warranty expired.

good point... i will take screenshots of the ticket too... just in case

 

[Pelu]

here is a screenshot of the ticket... i have a higher res one in my computer but it will deplete my photobucket bandwidth to quick lol...

http://i122.photobucket.com/al...iamondticketstatus.jpg

going to bed, i keep looking into this tomorrow...

 

[Pelu]

hey guys.... i retest the card and something strange happend, the card didnt work the first time... but after a while of no booting inside the computer I reset and the computer POST... but in windows they start showing some strange color lines crazyness, i reset again and then the same crazy color lines all over BIOS until full crash again....

Any more clue of what can be mess up in the card lol...

 

[Pelu]

sup all... 10 days and no answer from Diamond yet...

 

[Andrew1990]

Try contacting the BBB(Better Business Bureau)?

Did you try contacting AMD like we said?

 

[Pelu]

BBB sounds like a good call... AMD is on the same boat with diamond... non of the phones are 1-800 or those freebie ones... and no emails in contact us... only some physical address... maybe i think about sending a letter...

 

[Pelu]

anyway what to do with BBB.... i am kinda lost with this one

 

[Pelu]

ok writing down all the BBB data... anyway PR falls under US in thsi people.. i dont see PR...

 

[Pelu]

omg... wow... BBB doesnt have in their database Diamond... sounds like no one so far reported them...

 

[Pelu]

hm.. strange they appear as Best Data Products... ODD!!!!!

 

[ViRGE]

Originally posted by: Pelu
hm.. strange they appear as Best Data Products... ODD!!!!!

Diamond is Best Data.

 

[Pelu]

hm... wondering if they are hiding under another name to avoid warranties.... lol!!!!

 

[Quizard]

Like I said diamond took 2 weeks to answer me then I sent another message and never got one back for 3 weeks.....give up they are a bad company

 

[ViRGE]

Originally posted by: Pelu
hm... wondering if they are hiding under another name to avoid warranties.... lol!!!!

It's not really hiding. Diamond is a brand; they picked the name up for pennies and are using it for graphics products since it's well known and Best Data is not.

 

[Pelu]

let me guess... ATI design the stuff, Best Data Products construct it.... and Diamond get them and sell them...?