Dell question - updated - really pissed now

[Viper GTS]

Originally posted by: Gibson486
heh...I odered an Alienware laptop (I know sagar makes them, but sagar does not have those colors) and then they called me to tell me that I would have to wait a month for it. My first response...."Do I get a discount?". He thought I was joking. Needless to say I canceled the order. Dam, really, a months wait is to long for anything, I do not care what it is.

I love how people here seem to have no sense of supply & demand.

The internet has spoiled us, we all expect instant gratification.

When demand exceeds supply, there will inevitably be either price increases (to maximize profits, but also reduces demand) or wait times.

And here you are expecting a DISCOUNT under the circumstances.

Viper GTS

 

[ThePresence]

Originally posted by: Viper GTS

Originally posted by: Gibson486
heh...I odered an Alienware laptop (I know sagar makes them, but sagar does not have those colors) and then they called me to tell me that I would have to wait a month for it. My first response...."Do I get a discount?". He thought I was joking. Needless to say I canceled the order. Dam, really, a months wait is to long for anything, I do not care what it is.

I love how people here seem to have no sense of supply & demand.

The internet has spoiled us, we all expect instant gratification.

When demand exceeds supply, there will inevitably be either price increases (to maximize profits, but also reduces demand) or wait times.

And here you are expecting a DISCOUNT under the circumstances.

Viper GTS

I disagree. Every other company in the world ships things out right away, or there is a small wait. I dont know of another company that will tell you to wait a month. It's rediculous, business is not done that way. Even before the internet, you made an order by phone, it arrived maybe a week later. A month is insane. The supply and demand problems are their problems, not mine. If they have so much more of a demand then they should increase their supply. It's just a Dell problem.

 

[Gibson486]

the discount part was a joke with them and I knew they were going to say no. Even if the did give me a discount, i still would of canceled the order. I might get it cheap, but like they say, time is money. A months wait is insane.

 

[ElFenix]

Originally posted by: ThePresence
Crazy. At least inform me of the shipping change. Not that it would help one bit, but it's a halfway professional thing to do.

what did it say in the original email as your estimated ship date?
the ship notification thing is a seperate program... thats the other thing everything is a seperate program and because of how much money rides on them they pretty much refuse to do anything but tack on something completely seperate, so now its just a big web of ugly programs...

as for being out of stock... lots of companies go out of stock on sale items all the time... dell just has more sales and more items then most...

 

[ThePresence]

Originally posted by: ElFenix

what did it say in the original email as your estimated ship date?

Jan 7th. Now it's the 14th.

the ship notification thing is a seperate program... thats the other thing everything is a seperate program and because of how much money rides on them they pretty much refuse to do anything but tack on something completely seperate, so now its just a big web of ugly programs...

Part of the problem I guess. You'd think a company like Dell would get their @ss in gear.

as for being out of stock... lots of companies go out of stock on sale items all the time... dell just has more sales and more items then most...

Well, ok, but I specifically asked if they were out of stock and she said no, everything takes time.

I can understand it taking time, but not a goddamn month.

 

[ThePresence]

OK, I emailed Customer Care. Here's their reply:

I apologize but we cannot expedite your order. The status of
your order is currently still in the process. Because all of
our systems are custom built by request, we make sure all our
systems are tested and built in good condition. We do appreciate
your patience with regarding this matter.
Once again, I apologize for this inconvenience. We value you
as our customer and your satisfaction is very important to us.

They're "building" an Axim? Sheesh...

 

[dabuddha]

we'll strangely i've had nothing but good experiences with dell (knock on wood)
bought a laptop from them last year, hard drive crashed 3 weeks ago on a sunday night, received the replacement harddrive the very next evening and they gave me a shipping label and all so i could call airborne express to come pickup the dead hdd
quick and painless

 

[Pliablemoose]

Want to get really pi$$ed, do a search on eBay & look @ all the Axims, some of the "Buy it Now" prices are pretty cheap.

BTW, the warranty is transferrable...

 

[ThePresence]

Originally posted by: Pliablemoose
Want to get really pi$$ed, do a search on eBay & look @ all the Axims, some of the "Buy it Now" prices are pretty cheap.

BTW, the warranty is transferrable...

Axim's are going for cheaper on eBay than Dell is selling them for?

 

[xospec1alk]

well its ebay....aren't things on ebay always cheaper?

 

[Viper GTS]

Originally posted by: ThePresence

Originally posted by: Viper GTS

Originally posted by: Gibson486
heh...I odered an Alienware laptop (I know sagar makes them, but sagar does not have those colors) and then they called me to tell me that I would have to wait a month for it. My first response...."Do I get a discount?". He thought I was joking. Needless to say I canceled the order. Dam, really, a months wait is to long for anything, I do not care what it is.

I love how people here seem to have no sense of supply & demand.

The internet has spoiled us, we all expect instant gratification.

When demand exceeds supply, there will inevitably be either price increases (to maximize profits, but also reduces demand) or wait times.

And here you are expecting a DISCOUNT under the circumstances.

Viper GTS

I disagree. Every other company in the world ships things out right away, or there is a small wait. I dont know of another company that will tell you to wait a month. It's rediculous, business is not done that way. Even before the internet, you made an order by phone, it arrived maybe a week later. A month is insane. The supply and demand problems are their problems, not mine. If they have so much more of a demand then they should increase their supply. It's just a Dell problem.

Either you are truly dense, or you did not read what I posted.

You are purchasing a PHYSICAL item. These physical items require production, they cannot simply replicate them or let you download it. If they have no stock, they can't ship it. When demand exceeds supply that means there are no units to ship. Axims have been backordered practically from their release, do you realize how many they have sold?

It's really not that difficult to understand.

Viper GTS

 

[ThePresence]

Originally posted by: Viper GTS

Originally posted by: ThePresence

Originally posted by: Viper GTS

Originally posted by: Gibson486
heh...I odered an Alienware laptop (I know sagar makes them, but sagar does not have those colors) and then they called me to tell me that I would have to wait a month for it. My first response...."Do I get a discount?". He thought I was joking. Needless to say I canceled the order. Dam, really, a months wait is to long for anything, I do not care what it is.

I love how people here seem to have no sense of supply & demand.

The internet has spoiled us, we all expect instant gratification.

When demand exceeds supply, there will inevitably be either price increases (to maximize profits, but also reduces demand) or wait times.

And here you are expecting a DISCOUNT under the circumstances.

Viper GTS

I disagree. Every other company in the world ships things out right away, or there is a small wait. I dont know of another company that will tell you to wait a month. It's rediculous, business is not done that way. Even before the internet, you made an order by phone, it arrived maybe a week later. A month is insane. The supply and demand problems are their problems, not mine. If they have so much more of a demand then they should increase their supply. It's just a Dell problem.

Either you are truly dense, or you did not read what I posted.

You are purchasing a PHYSICAL item. These physical items require production, they cannot simply replicate them or let you download it. If they have no stock, they can't ship it. When demand exceeds supply that means there are no units to ship. Axims have been backordered practically from their release, do you realize how many they have sold?

It's really not that difficult to understand.

Viper GTS

Well then they should definitely let the buyer know ahead of time. And yes, I'm truly dense.

 

[ThePresence]

Originally posted by: xospec1alk
well its ebay....aren't things on ebay always cheaper?

Just checked Ebay and they seem to be more expensive.