Dear Dell Support

[EKKC]

i noticed now with AMD/ATI laptop graphics that i cannot get it from AMD, they won't work. i have to get them from DELL. kinda weird

 

[Mr Pickles]

Originally posted by: SirStev0

Originally posted by: Mr Pickles
To whom it may concern:

Fuck you guys. Here's a hint. If I need to head to support.dell.com for video drivers, odds are I don't have the required software to correctly view your drives and downloads page with a bunch of fucking flash images, activex controls, and your fucking new pop-up browser driver search feature. Yeah, it may look really cool, unless you are heading to the drivers and downloads page looking for VIDEO DRIVERS YOU IDIOTS! ALL I SEE ARE RED FUCKING X's ON YOUR DAMNED POP-UP SEARCH THINGY!

GET IT RIGHT! STOP FUCKING WITH ME! DID NO ONE THINK ABOUT THIS BEFORE THEY IMPLEMENTED THIS SHIT? DID NO ONE RAISE A HAND AND SAY "EXCUSE ME, BUT PEOPLE LOOKING FOR THE DRIVERS REQUIRED TO VIEW THIS PAGE CORRECTLY MIGHT NOT ACTUALLY HAVE THE DRIVERS SINCE THIS PAGE IS WHERE THEY ARE SUPPOSED TO DOWNLOAD THE DRIVERS!"

FUCK!

Love,
Mr Pickles and his driverless Win2k3 Standard lab box on a Dell GX620

/rant

Dear Mr. Pickles.

This isn't Dell Service or Support forums. This is Anandtech forums. Please feel free to contact support.dell.com at your earliest convenience. And learn to get a driver disk.

Sincerely,
SirStev0

Dear SirTev0,

I like your name, and the way you lick your margarita salt. Technically, this is indeed Anandtech forums, but to be more precise it is the Anandtech Off Topic Forum. Although there are rules and moderators keeping things in line, the subject Off Topic should be self explanatory.

To further detail my intent, I prefaced the thread with a description of "Rant" and promptly ended the first post with "/rant" to better indicate my character status. These tags give me full right to bitch and moan about anything I want, at any time, as long as I use enough F-Bombs to secure my state of pissedoffedness and approach the situation with a little lulziness where needed. To further defend my rant and position on this issue I state: "I like turtles."

Counter to my right, your right to not read a rant and your right to not reply to a rant are both protected, safe and sound, by your ability to ignore.

Use your right more often.

Thanks,
Mr Pickles

Originally posted by: bananapeel42

Originally posted by: Mr Pickles

Originally posted by: bananapeel42
Quit fucking buying Dell and buy from a company like HP, IBM, etc.

I don't think you understand that this has nothing to do with the hardware type itself, and I'm going to assume you don't understand how hardware lease agreements for larger-than-your-three-computer-home businesses works either. I should have just ignored your reply altogether.

Originally posted by: AmpedSilence
I'm currently facing the problem of getting NIC drivers without having a second computer or the original driver disc. I feel your pain, OP.

how do go online without having nic the properly installed... 😕

Ha, yeah, that's a pain. I remember when I reformatted an old machine of mine a while back. I had to take a thumb drive over to my buddy's house to grab the NIC driver offline and then once that was installed I could download the rest of the drivers. No fun :|

I aboslutely understand how lease agreements work, especially with larger companies that I personally deal with. No, I don't own my own business and neither do you, you just work for one.

HP and IBM have their own financial services departments for leasing, that offer all the norms, 2-3-4 FMV, $1 buyouts, etc... and a better product in my opinion. You can get "Gold" tech support with either of them with the same warranty support, etc. and a great product.

K, I believe you. I retract questioning your understanding of lease agreements. My B home-skillet. But the bottom line is that hardware was not an issue. I'd still have to browse out to find the drivers needed. From an "overall" perspective, support isn't the issue with Dell either. Specifically, their website to download drivers and software is crappy. And if I were to use more advanced support, say with a technician or someone else, they would either give me a direct link to download the appropriate drivers or they would completely blow me off because the original OS installation that they provided was not being used, not even the same OS version. Its's happened before, no fun, and I'd expect that to happen across all vendors.

And hey, I do own a business, but this discussion isn't about my business; its about the one I work for.

 

[rasczak]

Originally posted by: Mr Pickles

Originally posted by: SirStev0

Originally posted by: Mr Pickles
To whom it may concern:

Fuck you guys. Here's a hint. If I need to head to support.dell.com for video drivers, odds are I don't have the required software to correctly view your drives and downloads page with a bunch of fucking flash images, activex controls, and your fucking new pop-up browser driver search feature. Yeah, it may look really cool, unless you are heading to the drivers and downloads page looking for VIDEO DRIVERS YOU IDIOTS! ALL I SEE ARE RED FUCKING X's ON YOUR DAMNED POP-UP SEARCH THINGY!

GET IT RIGHT! STOP FUCKING WITH ME! DID NO ONE THINK ABOUT THIS BEFORE THEY IMPLEMENTED THIS SHIT? DID NO ONE RAISE A HAND AND SAY "EXCUSE ME, BUT PEOPLE LOOKING FOR THE DRIVERS REQUIRED TO VIEW THIS PAGE CORRECTLY MIGHT NOT ACTUALLY HAVE THE DRIVERS SINCE THIS PAGE IS WHERE THEY ARE SUPPOSED TO DOWNLOAD THE DRIVERS!"

FUCK!

Love,
Mr Pickles and his driverless Win2k3 Standard lab box on a Dell GX620

/rant

Dear Mr. Pickles.

This isn't Dell Service or Support forums. This is Anandtech forums. Please feel free to contact support.dell.com at your earliest convenience. And learn to get a driver disk.

Sincerely,
SirStev0

Dear SirTev0,

I like your name, and the way you lick your margarita salt. Technically, this is indeed Anandtech forums, but to be more precise it is the Anandtech Off Topic Forum. Although there are rules and moderators keeping things in line, the subject Off Topic should be self explanatory.

To further detail my intent, I prefaced the thread with a description of "Rant" and promptly ended the first post with "/rant" to better indicate my character status. These tags give me full right to bitch and moan about anything I want, at any time, as long as I use enough F-Bombs to secure my state of pissedoffedness and approach the situation with a little lulziness where needed. To further defend my rant and position on this issue I state: "I like turtles."

Counter to my right, your right to not read a rant and your right to not reply to a rant are both protected, safe and sound, by your ability to ignore.

Use your right more often.

Thanks,
Mr Pickles

Originally posted by: bananapeel42

Originally posted by: Mr Pickles

Originally posted by: bananapeel42
Quit fucking buying Dell and buy from a company like HP, IBM, etc.

I don't think you understand that this has nothing to do with the hardware type itself, and I'm going to assume you don't understand how hardware lease agreements for larger-than-your-three-computer-home businesses works either. I should have just ignored your reply altogether.

Originally posted by: AmpedSilence
I'm currently facing the problem of getting NIC drivers without having a second computer or the original driver disc. I feel your pain, OP.

how do go online without having nic the properly installed... 😕

Ha, yeah, that's a pain. I remember when I reformatted an old machine of mine a while back. I had to take a thumb drive over to my buddy's house to grab the NIC driver offline and then once that was installed I could download the rest of the drivers. No fun :|

I aboslutely understand how lease agreements work, especially with larger companies that I personally deal with. No, I don't own my own business and neither do you, you just work for one.

HP and IBM have their own financial services departments for leasing, that offer all the norms, 2-3-4 FMV, $1 buyouts, etc... and a better product in my opinion. You can get "Gold" tech support with either of them with the same warranty support, etc. and a great product.

K, I believe you. I retract questioning your understanding of lease agreements. My B home-skillet. But the bottom line is that hardware was not an issue. I'd still have to browse out to find the drivers needed. From an "overall" perspective, support isn't the issue with Dell either. Specifically, their website to download drivers and software is crappy. And if I were to use more advanced support, say with a technician or someone else, they would either give me a direct link to download the appropriate drivers or they would completely blow me off because the original OS installation that they provided was not being used, not even the same OS version. Its's happened before, no fun, and I'd expect that to happen across all vendors.

And hey, I do own a business, but this discussion isn't about my business; its about the one I work for.

the question i have is why didn't you have these drivers on a network share or disk prior to you actually needing them?

 

[Arcadio]

I always install Flash Player, shockwave player, and java after a clean installation of XP, but Mr Pickles is right about the fact the companies don't agree with the "Simple is better" idea.

 

[AkumaX]

dell service tags are one of the reasons why dell has been doing well, at least for our company

 

[clamum]

10/10 Pickle Man!