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Dear Dell Support

M

Mr Pickles

Diamond Member
To whom it may concern:

Fuck you guys. Here's a hint. If I need to head to support.dell.com for video drivers, odds are I don't have the required software to correctly view your drives and downloads page with a bunch of fucking flash images, activex controls, and your fucking new pop-up browser driver search feature. Yeah, it may look really cool, unless you are heading to the drivers and downloads page looking for VIDEO DRIVERS YOU IDIOTS! ALL I SEE ARE RED FUCKING X's ON YOUR DAMNED POP-UP SEARCH THINGY!

GET IT RIGHT! STOP FUCKING WITH ME! DID NO ONE THINK ABOUT THIS BEFORE THEY IMPLEMENTED THIS SHIT? DID NO ONE RAISE A HAND AND SAY "EXCUSE ME, BUT PEOPLE LOOKING FOR THE DRIVERS REQUIRED TO VIEW THIS PAGE CORRECTLY MIGHT NOT ACTUALLY HAVE THE DRIVERS SINCE THIS PAGE IS WHERE THEY ARE SUPPOSED TO DOWNLOAD THE DRIVERS!"

FUCK!

Love,
Mr Pickles and his driverless Win2k3 Standard lab box on a Dell GX620

/rant
 
Originally posted by: Mr Pickles
To whom it may concern:

Fuck you guys. Here's a hint. If I need to head to support.dell.com for video drivers, odds are I don't have the required software to correctly view your drives and downloads page with a bunch of fucking flash images, activex controls, and your fucking new pop-up browser driver search feature. Yeah, it may look really cool, unless you are heading to the drivers and downloads page looking for VIDEO DRIVERS YOU IDIOTS! ALL I SEE ARE RED FUCKING X's ON YOUR DAMNED POP-UP SEARCH THINGY!

GET IT RIGHT! STOP FUCKING WITH ME! DID NO ONE THINK ABOUT THIS BEFORE THEY IMPLEMENTED THIS SHIT? DID NO ONE RAISE A HAND AND SAY "EXCUSE ME, BUT PEOPLE LOOKING FOR THE DRIVERS REQUIRED TO VIEW THIS PAGE CORRECTLY MIGHT NOT ACTUALLY HAVE THE DRIVERS SINCE THIS PAGE IS WHERE THEY ARE SUPPOSED TO DOWNLOAD THE DRIVERS!"

FUCK!

Love,
Mr Pickles and his driverless Win2k3 Standard lab box on a Dell GX620

/rant
Click to expand...

have you thought of maybe using another box to go to dell's website, downloading and burning the drivers to disk for future use as well?

 
Originally posted by: rasczak
Originally posted by: Mr Pickles
To whom it may concern:

Fuck you guys. Here's a hint. If I need to head to support.dell.com for video drivers, odds are I don't have the required software to correctly view your drives and downloads page with a bunch of fucking flash images, activex controls, and your fucking new pop-up browser driver search feature. Yeah, it may look really cool, unless you are heading to the drivers and downloads page looking for VIDEO DRIVERS YOU IDIOTS! ALL I SEE ARE RED FUCKING X's ON YOUR DAMNED POP-UP SEARCH THINGY!

GET IT RIGHT! STOP FUCKING WITH ME! DID NO ONE THINK ABOUT THIS BEFORE THEY IMPLEMENTED THIS SHIT? DID NO ONE RAISE A HAND AND SAY "EXCUSE ME, BUT PEOPLE LOOKING FOR THE DRIVERS REQUIRED TO VIEW THIS PAGE CORRECTLY MIGHT NOT ACTUALLY HAVE THE DRIVERS SINCE THIS PAGE IS WHERE THEY ARE SUPPOSED TO DOWNLOAD THE DRIVERS!"

FUCK!

Love,
Mr Pickles and his driverless Win2k3 Standard lab box on a Dell GX620

/rant
Click to expand...

have you thought of maybe using another box to go to dell's website, downloading and burning the drivers to disk for future use as well?
Click to expand...

No no, i know what I need to do to get the drivers a few different other ways. But initial instinct would be head to to drivers and downloads section and download them. That would only make sense, right? My rant is in regard to their stupidity, not to my hopelessness as I am not hopeless...
 
Originally posted by: dud
Please send this to support@dell.com. I think you speak for many of us and I'd like to hear their reply.

Don't sanitize it!
Click to expand...

I tried to sent this along with the P.S. -
P.S. - My colleagues at Anandtech Off Topic suggested I sent this post to you in hopes of a damned good answer. Original post can be located underneath: http://forums.anandtech.com/me...id=38&threadid=2237612
Click to expand...

It was rejected by the recipient domain.

I followed the links to email them and its asking for a valid service code of a device before I send it. If the service code didn't belong to my company here I'd send it in a heartbeat.

 
Originally posted by: mugs
I don't think the video drivers are preventing you from seeing Flash and ActiveX controls
Click to expand...

You are right, but different people come to support.dell.com for different reasons. You would think you could be able to view the website in IE with nothing but a bare bones installation and a NIC driver. I shouldnt have to install flash player and activeX controls to get to a link to download something...

The pop-up that makes everything go completely dark and shows cute little pics above a device list was striaght up X's until I installed the proper drivers.
 
I feel for the OPs rant, but for another reason. I'm on fucking dialup...when I need to download a driver for a new install, its bad enough that I have to deal with bloated ass jumbo driver zip files that include a bunch of software no one installs. To have to wait for an animated flash navigation toolbar of a race car to load before I can even click on the word "download" is a super fuck you upper cut dealt while I'm already passed out leaning on the ropes. Does anyone...anywhere, give two shits about the web design of a fucking motherboard companies website? No! The website should be all about getting the fuck out of my way so I can get to what I want, which is a driver. I'm on this motherboard website because I have to be, not because I want to "hang out" and check out some awesome stylistic choices by that masterful design team. What really gets me is I know that somewhere there's a web designer who made this thing and thought it was a good idea and a bunch of executives that thought it was fucking awesome...and that they're NOT writhing around in a vat of acid while their skin burns off.
 
Originally posted by: ZeroIQ
Originally posted by: mundane
Originally posted by: mugs
I don't think the video drivers are preventing you from seeing Flash and ActiveX controls
Click to expand...

I'm confused about that as well.
Click to expand...

Same.
Click to expand...

Explained in my reply to mugs above. ActiveX and Flash were not preventing me from seeing the page, they were just two extra steps that I had to take to get to my final destination. I speak for people like PingSpike (read above) when referring to how much of a hassle these two seemingly small steps can be.
 
I can understand the frustration.
I have had to use dialup several times from different peoples pc to get drivers and its a major pain to access most sites.
People have gone flash crazy.
I want your content, as in what you have to say, not every damn picture you could fit on a website with animations and sounds added.
 
Originally posted by: Mr Pickles
Originally posted by: ZeroIQ
Originally posted by: mundane
Originally posted by: mugs
I don't think the video drivers are preventing you from seeing Flash and ActiveX controls
Click to expand...

I'm confused about that as well.
Click to expand...

Same.
Click to expand...

Explained in my reply to mugs above. ActiveX and Flash were not preventing me from seeing the page, they were just two extra steps that I had to take to get to my final destination. I speak for people like PingSpike (read above) when referring to how much of a hassle these two seemingly small steps can be.
Click to expand...

Okay makes sense. This is where I got all confused.

PEOPLE LOOKING FOR THE DRIVERS REQUIRED TO VIEW THIS PAGE CORRECTLY MIGHT NOT ACTUALLY HAVE THE DRIVERS SINCE THIS PAGE IS WHERE THEY ARE SUPPOSED TO DOWNLOAD THE DRIVERS!"
Click to expand...
 
Originally posted by: rasczak


have you thought of maybe using another box to go to dell's website, downloading and burning the drivers to disk for future use as well?
Click to expand...

Not everyone has a second box to do this.
 
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