BrianA, I am going through the same thing. I filed a complaint with the BBB, it takes up to two weeks for a response. They tried to tell me that they dont pricematch special promos; it isn't a special promo, its an advertised special. I am trying to get in contact with tacoma99, he posted in another thread that his was backordered the whole time and received his the 12th of Jan or around there. If he could send us a copy, scan or fax or anything of the shipping statement the bbb said that would be VERY favorable for me/us.