Are you sure you guys are gonna get all these rebates??? That's alot of dough to be banking on rebates yo!
My system was supposed to ship on Dec 4th. I was checking status everyday, it got builded and tested on Dec. 3rd. SO I was hoping to get it shipped on 4th. But, just today I received email saying your order will be late and will be shipped on Dec. 11th or earlier... I don't understand why they take 7days just to pack and ship.. But, they can assemble and test it in 3 days....
Anyone else having this problem?
I am in Round Rock Just five miles away from Dell. But is seems they don't allow you to pick it up personally. You have to pay someone to get your box...
I ordered my system on the 26th about 6:30pm PST and it was just delivered today. It sat "In Production" for 5 days (holidays and weekend) and "In Transit" for about 3 days. It was then shipped via FedEx 2day Air (I requested FedEx Ground) and it arrived today.
With all of the people reporting that they got notices that their systems were going to be delayed I was worried about that when it was stuck in transit for the last few days, but it looks like I lucked out.
I am not really worried about the shipping charges or the rebates. I think that Dell will make good on the shipping charges, and if not it's only about $40 - $50 extra. As far as the rebates go, I am a qualified EPP buyer, so I will make copies and send them tomorrow. I think that as long as you are really a qualified buyer and make copies of your rebates before sending them there isn't too much to worry about.
Besides, it's only money. It comes, it goes. No sense stressing over it.
With all of the people reporting that they got notices that their systems were going to be delayed I was worried about that when it was stuck in transit for the last few days, but it looks like I lucked out.
I am not really worried about the shipping charges or the rebates. I think that Dell will make good on the shipping charges, and if not it's only about $40 - $50 extra. As far as the rebates go, I am a qualified EPP buyer, so I will make copies and send them tomorrow. I think that as long as you are really a qualified buyer and make copies of your rebates before sending them there isn't too much to worry about.
Besides, it's only money. It comes, it goes. No sense stressing over it.
BTW I just got my system and the pack slip is obviously a photocopy there is a copy line across the top. As long as your copier isn't just terrible at making reproductions (unfortunetly the one at my work is) then you can just send photocopies and they wouldn't notice the differance.
Just got my system - the shipping label on the box says FedeX Home Delivery. And here is the confirmation of the same from FedEx web-site - remember FedEx Home Delivery is same as residential FedEx Ground... I had:
1) requested by a post-order email the FedEX Ground Home Delivery as shipping service and had received an email from the sales rep confirming the change
2) called Dell two days ago to let them know that Fedex was telling me that package, which was still sitting in Dell loading dock to be picked up, was coming by standard overnight air. The Dell CSR told me she will take care of it and it seems she did. BTW, she did say if it still comes by air, I should call back and Dell will make an adjustment. To confirm I called again and I got the same answer from another CSR. Interestingly, they both said that a Dell system glitch had initially routed all ground orders via air but now the problem was supposedly fixed. Well, whatever... I am happy to have a gr8 deal.
My system came from Nashville and i am in Atlanta - it's only a few hours drive...
Tracking Number ******************
Customer Reference Number *************
Invoice Number
Purchase Order Number
Ship Date 12/03/2002
Est. Delivery Date 12/05/2002
Delivery Location ********
Delivery Date/Time
Signed For By
Service Type Home Delivery-Signature-Evening Delivery
Total Weight 44.0 lbs.
1) requested by a post-order email the FedEX Ground Home Delivery as shipping service and had received an email from the sales rep confirming the change
2) called Dell two days ago to let them know that Fedex was telling me that package, which was still sitting in Dell loading dock to be picked up, was coming by standard overnight air. The Dell CSR told me she will take care of it and it seems she did. BTW, she did say if it still comes by air, I should call back and Dell will make an adjustment. To confirm I called again and I got the same answer from another CSR. Interestingly, they both said that a Dell system glitch had initially routed all ground orders via air but now the problem was supposedly fixed. Well, whatever... I am happy to have a gr8 deal.
My system came from Nashville and i am in Atlanta - it's only a few hours drive...
Tracking Number ******************
Customer Reference Number *************
Invoice Number
Purchase Order Number
Ship Date 12/03/2002
Est. Delivery Date 12/05/2002
Delivery Location ********
Delivery Date/Time
Signed For By
Service Type Home Delivery-Signature-Evening Delivery
Total Weight 44.0 lbs.
My tracking number showed up after two days it was en route. Yours should show up on your order status pretty soon, btw I shipped via UPS.
My status is still showing "In transit to local carrier..." and i had my computer delivered an hour ago...
After a long hassle with my CSR regarding FedEx ground shipping, I finally found out that they shipped my package with UPS ground. Weird! I'm also wondering how I will pay for shipping. Are they going to rebill my credit card for the charges? Or is Dell going to suck up the shipping? Anyways, I'm excited to learn that my system shipped.
-Samuel
-Samuel
if it shows up as in transit, try tracking it with ups via the reference number. User you order number as the reference number. I found mine that way and dell still showes my order as in transit to local carrier. Don't know if fedex has the same option with tracking.
--pat
PS here are a set of fillable rebates (thanks to jwong over on f@twallet for creating them)
linky
--pat
PS here are a set of fillable rebates (thanks to jwong over on f@twallet for creating them)
linky
dajeepster
Golden Member
- Apr 15, 2001
- 1,974
- 16
- 81
I ordered 2 of these but thru 2 seperate orders, and so I have two different packing slips. I had called the CSR when I placed the order and asked if the rebates would be valid on both of them. The CSR told me yes since this was two seperate orders (2 minutes apart..heh) I wish I had gotten her name. One showed up wednesday, and I picked up the other from UPS this morning. I'm crossing my fingers for the rebates since I got one of these systems for my niece, for christmas. I had ordered them about 9pm on the 26th.
Yes, be nice. It has been my experience over the years that if you play by the rules, Dell will too. In my many dozens of dealings, I've only had one not-so-good conversation with a Dell person (an off-hours low-level tech support person tried to make me reformat a hard drive when a CD-ROM went bad..... The next morning a supervisor apologized profusely and did a priority overnight of a new one). The CSRs are being pounded by all of us who did this deal, and can only do what their current policies allow.
Apparently enough folks complained that they modified their policies and finally figured out the shipping issue. I requested Fedex Ground.... and it is tracking as Fedex Ground. Of course, now I have to wait 5 days for the truck to chug its way from Nashville to CA.
Will I still qualify for the rebate if I used my dad's credit card number but I had the computer shipped to me and I'm the student? Thanks
I had ordered 8250 and received an acceptance notification on 11/26/2002 at 8PM EST. Order date on notification: 11/26/2002 8PM. I did not hear from Dell until I called/emailed them and they responded on 11/29 that I was in the queue. I was sent an email confirmation with customer and order number on 11/30. Order date on new confirmation: 11/26/2002 8PM. Never during this time did I reordered the machine. I figured if they made me reorder, I wouldn't buy the computer without the rebates.
I got my machine on 12/5. But when I looked at the invoice and packing slip, it said that my order date was 11/30/2002! Conveniently making my order invalid for $440 in rebate.
If you think Dell had a ton of email before with the Fedex issue, this will definitely crank it up a notch. I called FSS today but they are only open on M-F. I emailed them, hopefully this will be rectified otherwise I am sending the machine back.
I keep my cool when I found out my Fedex account had been billed for standard overnight at $108 even though I specifically said Fedex Ground. I rationalized the rebates would make up for it. But I'm gonna seek legal recourse if I am out $108 shipping (plus whatever it's gonna cost me to send the machine back).
I got my machine on 12/5. But when I looked at the invoice and packing slip, it said that my order date was 11/30/2002! Conveniently making my order invalid for $440 in rebate.
If you think Dell had a ton of email before with the Fedex issue, this will definitely crank it up a notch. I called FSS today but they are only open on M-F. I emailed them, hopefully this will be rectified otherwise I am sending the machine back.
I keep my cool when I found out my Fedex account had been billed for standard overnight at $108 even though I specifically said Fedex Ground. I rationalized the rebates would make up for it. But I'm gonna seek legal recourse if I am out $108 shipping (plus whatever it's gonna cost me to send the machine back).
mine got shipped almost two weeks early, although it shipped next day air even though i called 3 seperate times and had them change it to ground, PLUS they shipped it to the wrong address, GO DELL. so i have to
Mine was ordered: Tuesday, November 26, 2002
Building and testing: Wednesday, December 04, 2002
Ship date: Thursday, December 05, 2002
When I checked with FedEx just now, it was shiped out on FedEx 2 day and is already here in St. Louis. So I should be able to get it next Monday. I ordered FedEx ground using my FedEx 9 digit account number but figure I won't fight Dell on this. Nashville to St. Louis 2 day shipping is about $40 vs. less than $20 for ground so not that big of a deal. As long as the rebates come through. Pretty neat deal!
Building and testing: Wednesday, December 04, 2002
Ship date: Thursday, December 05, 2002
When I checked with FedEx just now, it was shiped out on FedEx 2 day and is already here in St. Louis. So I should be able to get it next Monday. I ordered FedEx ground using my FedEx 9 digit account number but figure I won't fight Dell on this. Nashville to St. Louis 2 day shipping is about $40 vs. less than $20 for ground so not that big of a deal. As long as the rebates come through. Pretty neat deal!
Hmm- where in FedEx do you login to find out how much they charged you? I tried logging into "MyFedEx" but couldn't find it . . .
"i'm just surprised there are so many students...
there must be some fakers here "
There are probably somewhere between 40-80 million people who qualify for either the education or the EPP program. Out of these millions I imagine there are several thousand who visit Anandtech..
there must be some fakers here "
There are probably somewhere between 40-80 million people who qualify for either the education or the EPP program. Out of these millions I imagine there are several thousand who visit Anandtech..
If anyone got the standard 30G drive, test the drive speed, I used diskspeed32 and found the drive to be excpetionally slow. All the normal XP DMA things were checked (not running at MSDOS driver) and it was powered on and off 10x to turn off the Maxtor protective software.
I was getting 25ms access times and 4mbs max xfer rates. Bought the *mb cache 40G WD from Dell for $80 shipped (1 day delviery...go DELL!) and the freaking thing is fast (12ms acces/50MBs xfer rates). I installed XP, Office XP, and Publisher XP in under 24 minutes. It boots in 20 seconds versus 35 with the Maxtor. Plus, a clean install gives you only a single con on the desktop - recycle bin. I'm ebaying the drive and that upgrade should cost me around $40. I heartily rec'd it.
I was getting 25ms access times and 4mbs max xfer rates. Bought the *mb cache 40G WD from Dell for $80 shipped (1 day delviery...go DELL!) and the freaking thing is fast (12ms acces/50MBs xfer rates). I installed XP, Office XP, and Publisher XP in under 24 minutes. It boots in 20 seconds versus 35 with the Maxtor. Plus, a clean install gives you only a single con on the desktop - recycle bin. I'm ebaying the drive and that upgrade should cost me around $40. I heartily rec'd it.
I spoke with a Fedex rep. You will need to register for "Manage my accounts" to see invoices online. I haven't done so because they want a banking account on record.
Fedex charges are billed a week after the actual shipment date so Fedex reps can only approximate the actual shipping costs. It should be fairly accurate though.
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