So i guess i'll be more angry this time. But if they'd swap for a similar one in stock or discount the 3870's i'd be ok.
I already tried that but all the cards have a huge lead time. Anyways, I canceled and went with the BFG at Best Buy
Giant wall of text incoming. Basically, it's my chat first with a Dell CSR then the manager. Tried to pull the "I WILL NEVER BUY ANYTHING FROM DELL EVER AGAIN" card. Didn't work. Canceled, bought the BestBuy BFG's.
2:39:44 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
2:39:44 PM System System
Connected with Sophia DSilva
2:39:44 PM Agent Sophia DSilva
Thank you for contacting Dell Customer Service Chat. My name is Sophia. How may I help you?
2:40:34 PM Agent Sophia DSilva
Hi Twubear.
2:42:15 PM Agent Sophia DSilva
I have not received a response in over a minute. To ensure that I have addressed all your questions or concerns, please respond within the next two minutes to allow the system to continue our chat.
2:42:37 PM Customer Twubear
Hello
2:42:46 PM Customer Twubear
I would like to know the status of my order.
2:42:50 PM Agent Sophia DSilva
How may I assist you?
2:43:39 PM Agent Sophia DSilva
I would be glad to check the status for you.
2:43:45 PM Agent Sophia DSilva
May I have your order number?
2:43:55 PM Customer Twubear
942339329
2:44:25 PM Agent Sophia DSilva
Thank you.
2:44:25 PM Agent Sophia DSilva
Please verify the complete customer name as it appears on the order details?
2:44:51 PM Customer Twubear
Twubear Twu
2:45:30 PM Agent Sophia DSilva
Thank you for the verification.
2:45:40 PM Agent Sophia DSilva
Is your current email address twubear@pie.us?
2:45:58 PM Customer Twubear
Yes
2:46:05 PM Agent Sophia DSilva
Thank you so much for the prompt reply.
2:46:15 PM Agent Sophia DSilva
Twubear, this order is estimated to ship on or before 12/19/2007.
2:47:16 PM Customer Twubear
Are you sure? I spoke with two other CSR's this morning. One said that the part is discontinued and that it would be best that I cancel my order. Another said that it was estimated to ship in three to four weeks. Which is it? I have contacted Dell Customer Service many times about this and every single time, it is a different answer.
2:48:15 PM Agent Sophia DSilva
Yes, the item was back ordered and 12/19/2007 is the recent date given to us by Vendor.
2:48:45 PM Customer Twubear
Can you explain this?
2:48:46 PM Customer Twubear
12/11/2007 01:23:03PM Agent (Neha Goel): "Vic, I have checked the records and I apologize as this part number has been deactivated."
12/11/2007 01:23:31PM Agent (Neha Goel): "I request you to please cancel this order and place a new order for a substituted item with our Sales Department."
2:49:40 PM Agent Sophia DSilva
Twubear, that is the estimated ship date given to us by Vendor. So there is all possibility the item will ship to you.
2:49:55 PM Agent Sophia DSilva
If there is any delay you will be notified.
2:50:35 PM Customer Twubear
Can I be escalated to someone that can give me some clarification as to why I have received so many different answers to my order status. For all I know, my order will NEVER be shipped. This is unprofessional, unpractical and is wreaking havoc on me.
2:51:25 PM Customer Twubear
This is my fifth or sixth time contacing tell, and this is the fifth or sixth different answer I have received.
2:51:25 PM Agent Sophia DSilva
Currently, the item is back ordred and only 3600 units will arrive 12/17.
2:51:40 PM Agent Sophia DSilva
So there is all possibility the order might ship on or before the ship date given.
2:51:51 PM Agent Sophia DSilva
I am sorry for the inconvenience caused to you in this matter.
2:51:52 PM Customer Twubear
Will my order be included in those 3600 units?
2:52:05 PM Agent Sophia DSilva
I will not be able to commit on ship date.
2:52:43 PM Customer Twubear
Then can you escalate me to someone who can give me more clarification? I want some solid answers on my status. I've been given the runaround by Dell for over two weeks now.
2:52:58 PM Customer Twubear
I LOVE Dell and have had many successful purchase in the past with which I am very pleased.
2:53:03 PM Customer Twubear
However, this is unacceptable.
2:53:25 PM Agent Sophia DSilva
I will not be able to check if it will be included or not.
2:53:35 PM Agent Sophia DSilva
Every effort will be made to complete the order.
2:53:50 PM Customer Twubear
Can you forward me to someone that has more knowledge on this?
2:54:25 PM Agent Sophia DSilva
This is the same information you are going to get from all at Dell.
2:54:52 PM Agent Sophia DSilva
We can only see that the vendor has given the estimated ship date as 12/19/2007.
2:54:57 PM Customer Twubear
That's what I've heard from the past from other Dell representatives. Yet the information you gave me today, is much different from any other information I have received from the FOUR other reps that I have spoken with.
2:55:30 PM Agent Sophia DSilva
Yes, you are right. This information is updated by our vendor on 12/11/2007.
2:55:40 PM Agent Sophia DSilva
So this is a recent update.
2:56:08 PM Customer Twubear
This was updated within the last three hours? The last Dell rep I spoke to was at 12:15PM PDT on 12/11/07.
2:56:49 PM Customer Twubear
I have spoken with Neha Goel, Richard, Vishal and two other reps on the telephone.
2:57:11 PM Agent Sophia DSilva
This information is updated by the vendor at 12/11/2007 12:49:12 CST.
2:57:26 PM Agent Sophia DSilva
Have I been able to answer your questions to your satisfaction in this chat?
2:57:38 PM Customer Twubear
No, I have asked repeatedly to be forwarded to someone of higher authority.
2:58:16 PM Agent Sophia DSilva
Certainly, you can speak to my supervisor. But even he will be able to give you the same information which I gave.
2:58:32 PM Customer Twubear
Yes, I would like to speak to your supervisor about the above reps.
2:59:16 PM System System
You are being transferred to another Agent. Please stand by...
2:59:16 PM System System
Sophia DSilva has left this session!
2:59:21 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
2:59:21 PM System System
Connected with Sup Sandeep Goswami
2:59:37 PM Customer Twubear
Hello.
3:01:26 PM Agent Sup Sandeep Goswami
Hi Twubear, this is Sandeep
3:01:30 PM Customer Twubear
Hello.
3:02:46 PM Customer Twubear
Hello? Sandeep?
3:03:24 PM Customer Twubear
Are you there?
3:04:06 PM Agent Sup Sandeep Goswami
I'm here
3:04:21 PM Agent Sup Sandeep Goswami
I was just going through your records
3:04:34 PM Customer Twubear
I see, okay. Please continue, I will wait.
3:06:42 PM Agent Sup Sandeep Goswami
Ok, its regarding the order for the Video card
3:06:52 PM Customer Twubear
Yes, in part.
3:06:57 PM Agent Sup Sandeep Goswami
and the concern is
3:07:12 PM Agent Sup Sandeep Goswami
that you have been given different information by different people
3:07:17 PM Agent Sup Sandeep Goswami
I understand that
3:07:21 PM Customer Twubear
Yes, I feel that I have been given the run around here at Dell.
3:07:27 PM Agent Sup Sandeep Goswami
I'll explain you who it happens
3:07:42 PM Agent Sup Sandeep Goswami
I'll explain you why it happens
3:07:48 PM Customer Twubear
Okay, I'm listening.
3:08:07 PM Agent Sup Sandeep Goswami
Since its a product manufactured by a different company other than Dell
3:08:17 PM Agent Sup Sandeep Goswami
and when its out of stock
3:08:47 PM Agent Sup Sandeep Goswami
we send request to the manufacturer to ship us more of the same product/s
3:09:10 PM Customer Twubear
Mmhmm.
3:09:27 PM Agent Sup Sandeep Goswami
and is they are also out of stock or have temporarily
3:09:32 PM Agent Sup Sandeep Goswami
stopped manufactured
3:09:47 PM Agent Sup Sandeep Goswami
the product
3:10:02 PM Agent Sup Sandeep Goswami
They would give us an estimated date
3:10:27 PM Agent Sup Sandeep Goswami
and once is every day/two or three days
3:10:37 PM Agent Sup Sandeep Goswami
requests are sent to the manufacturer
3:10:42 PM Agent Sup Sandeep Goswami
to ship out the product
3:11:02 PM Agent Sup Sandeep Goswami
and they may provide us with different and updated estimated ship date/s
3:11:14 PM Agent Sup Sandeep Goswami
which we in turn provide to you
3:11:15 PM Customer Twubear
I see. So in the past three hours, there have been three updates from MSI?
3:11:30 PM Agent Sup Sandeep Goswami
No that is not possible
3:12:40 PM Agent Sup Sandeep Goswami
The updated estimated ship date is 12/19/2007
3:12:49 PM Customer Twubear
Then that would go to explain the different updates I received over the past two weeks. But that would not explain the answers I got from Neha Goel, a phone rep and Sophia.
3:13:22 PM Agent Sup Sandeep Goswami
I would go through the chat logs and the case documentation/s
3:13:38 PM Customer Twubear
I came to this chat with every intention to cancel my order as I have brought my business elsewhere as Dell has utterly failed me. Then I am told the product is now expected to ship on the 19th.
3:13:41 PM Customer Twubear
Here is the log from this morning.
3:13:47 PM Agent Sup Sandeep Goswami
and provide necessary feedback to the concerned customer care person/s
3:13:57 PM Customer Twubear
Agent (Neha Goel): "Vic, I have checked the records and I apologize as this part number has been deactivated."
12/11/2007 01:23:31PM Agent (Neha Goel): "I request you to please cancel this order and place a new order for a substituted item with our Sales Department."
3:15:07 PM Agent Sup Sandeep Goswami
I can understand your frustration now
3:15:17 PM Agent Sup Sandeep Goswami
I would definitely take it up
3:15:27 PM Agent Sup Sandeep Goswami
and provide required feedback to her
3:15:37 PM Customer Twubear
To whom?
3:15:57 PM Agent Sup Sandeep Goswami
Agent (Neha Goel):
3:16:10 PM Customer Twubear
How am I as a customer supposed to contact her directly?
3:16:57 PM Agent Sup Sandeep Goswami
Well as of now there is no option to contact a particular customer care person
3:17:29 PM Customer Twubear
Then why would you suggest that I take it up and provide feedback to her if I have no way of contacting her? Doesn't that seem somewhat silly?
3:17:52 PM Agent Sup Sandeep Goswami
No what I meant was
3:18:02 PM Agent Sup Sandeep Goswami
I would provide the feedback to her
3:18:14 PM Customer Twubear
I see. Okay.
3:19:27 PM Customer Twubear
Regardless, unforunately, I have taken my business elsewhere and will not be conducting my future purchases with Dell. Can you please cancel my order?
3:19:55 PM Agent Sup Sandeep Goswami
I really apologize for this negative experience
3:20:04 PM Customer Twubear
My first computer was a Dell back in 200 and I am sad to say that the mighty sure have fallen.
3:20:04 PM Agent Sup Sandeep Goswami
If you wish to cancel your order
3:21:41 PM Customer Twubear
Back in 2000*
3:22:14 PM Agent Sup Sandeep Goswami
I really wish I was able to help you with this
3:23:00 PM Customer Twubear
I was offered free Next-Day shipping and $25 compensation on my order, which was nice. But those things do not help on an order that I will never receive.
3:23:11 PM Customer Twubear
I have wasted my time, energy and efforts on this matter and with Dell.
3:24:19 PM Agent Sup Sandeep Goswami
Im sorry about that
3:24:29 PM Agent Sup Sandeep Goswami
We cannot change the shipping method
3:24:43 PM Agent Sup Sandeep Goswami
after an order is placed
3:24:49 PM Agent Sup Sandeep Goswami
even if we do
3:25:03 PM Agent Sup Sandeep Goswami
the change might not reflect with the carrier
3:25:22 PM Customer Twubear
Wow... That leaves me pretty speechless. I was not asking that you do, I was telling you that other CSR's upgraded my shipping already and I was offered the $25 compensation. Which I appreciated, I really did.
3:25:41 PM Customer Twubear
However, those acts of kindness from Dell do not help when the order is never fulfilled.
3:25:49 PM Agent Sup Sandeep Goswami
Well who offered you that compensation, because
3:26:09 PM Agent Sup Sandeep Goswami
we cannot offer any compensation for any backorder issues
3:26:30 PM Customer Twubear
Let me see if that chat log is in my records on this computer. Can you wait ~5 minutes please?
3:26:49 PM Agent Sup Sandeep Goswami
ok
3:31:03 PM Customer Twubear
Okay, let's see... I have...
3:31:37 PM Customer Twubear
12/05/2007 06:02:01PM Agent (Vishal Khanna): "Keeping in perspective, the unwillingly caused inconvenience to you thus far, I will be happy to make an exception and going out of way to offer you a compensation for $25.00."
12/05/2007 06:02:52PM Agent (Vishal Khanna): "I have taken the permission from my manager to process the request for you."
12/05/2007 06:03:04PM Agent (Vishal Khanna): "How does that sound to you?"
3:34:47 PM Customer Twubear
Was this kind gesture also just a method to get me off of the line? If that was the case, Dell has become far more of a disappointment than I had originally anticipated...
3:35:40 PM Agent Sup Sandeep Goswami
I understand
3:35:50 PM Agent Sup Sandeep Goswami
that and have checked the whole session
3:36:05 PM Agent Sup Sandeep Goswami
the credit since it was offered we would go ahead and entertain that
3:36:25 PM Agent Sup Sandeep Goswami
Please email me at sandeep_goswami@dell.com
3:36:35 PM Agent Sup Sandeep Goswami
after you receive the order so that we can issue that
3:36:43 PM Agent Sup Sandeep Goswami
but shipping method even if we change
3:36:50 PM Customer Twubear
Well, I no longer want the order. I would like to cancel the entire order please.
3:36:58 PM Customer Twubear
I have already taken my business to another company
3:37:05 PM Agent Sup Sandeep Goswami
Well if thats your final decision
2:39:44 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
2:39:44 PM System System
Connected with Sophia DSilva
2:39:44 PM Agent Sophia DSilva
Thank you for contacting Dell Customer Service Chat. My name is Sophia. How may I help you?
2:40:34 PM Agent Sophia DSilva
Hi Twubear.
2:42:15 PM Agent Sophia DSilva
I have not received a response in over a minute. To ensure that I have addressed all your questions or concerns, please respond within the next two minutes to allow the system to continue our chat.
2:42:37 PM Customer Twubear
Hello
2:42:46 PM Customer Twubear
I would like to know the status of my order.
2:42:50 PM Agent Sophia DSilva
How may I assist you?
2:43:39 PM Agent Sophia DSilva
I would be glad to check the status for you.
2:43:45 PM Agent Sophia DSilva
May I have your order number?
2:43:55 PM Customer Twubear
942339329
2:44:25 PM Agent Sophia DSilva
Thank you.
2:44:25 PM Agent Sophia DSilva
Please verify the complete customer name as it appears on the order details?
2:44:51 PM Customer Twubear
Twubear Twu
2:45:30 PM Agent Sophia DSilva
Thank you for the verification.
2:45:40 PM Agent Sophia DSilva
Is your current email address twubear@pie.us?
2:45:58 PM Customer Twubear
Yes
2:46:05 PM Agent Sophia DSilva
Thank you so much for the prompt reply.
2:46:15 PM Agent Sophia DSilva
Twubear, this order is estimated to ship on or before 12/19/2007.
2:47:16 PM Customer Twubear
Are you sure? I spoke with two other CSR's this morning. One said that the part is discontinued and that it would be best that I cancel my order. Another said that it was estimated to ship in three to four weeks. Which is it? I have contacted Dell Customer Service many times about this and every single time, it is a different answer.
2:48:15 PM Agent Sophia DSilva
Yes, the item was back ordered and 12/19/2007 is the recent date given to us by Vendor.
2:48:45 PM Customer Twubear
Can you explain this?
2:48:46 PM Customer Twubear
12/11/2007 01:23:03PM Agent (Neha Goel): "Vic, I have checked the records and I apologize as this part number has been deactivated."
12/11/2007 01:23:31PM Agent (Neha Goel): "I request you to please cancel this order and place a new order for a substituted item with our Sales Department."
2:49:40 PM Agent Sophia DSilva
Twubear, that is the estimated ship date given to us by Vendor. So there is all possibility the item will ship to you.
2:49:55 PM Agent Sophia DSilva
If there is any delay you will be notified.
2:50:35 PM Customer Twubear
Can I be escalated to someone that can give me some clarification as to why I have received so many different answers to my order status. For all I know, my order will NEVER be shipped. This is unprofessional, unpractical and is wreaking havoc on me.
2:51:25 PM Customer Twubear
This is my fifth or sixth time contacing tell, and this is the fifth or sixth different answer I have received.
2:51:25 PM Agent Sophia DSilva
Currently, the item is back ordred and only 3600 units will arrive 12/17.
2:51:40 PM Agent Sophia DSilva
So there is all possibility the order might ship on or before the ship date given.
2:51:51 PM Agent Sophia DSilva
I am sorry for the inconvenience caused to you in this matter.
2:51:52 PM Customer Twubear
Will my order be included in those 3600 units?
2:52:05 PM Agent Sophia DSilva
I will not be able to commit on ship date.
2:52:43 PM Customer Twubear
Then can you escalate me to someone who can give me more clarification? I want some solid answers on my status. I've been given the runaround by Dell for over two weeks now.
2:52:58 PM Customer Twubear
I LOVE Dell and have had many successful purchase in the past with which I am very pleased.
2:53:03 PM Customer Twubear
However, this is unacceptable.
2:53:25 PM Agent Sophia DSilva
I will not be able to check if it will be included or not.
2:53:35 PM Agent Sophia DSilva
Every effort will be made to complete the order.
2:53:50 PM Customer Twubear
Can you forward me to someone that has more knowledge on this?
2:54:25 PM Agent Sophia DSilva
This is the same information you are going to get from all at Dell.
2:54:52 PM Agent Sophia DSilva
We can only see that the vendor has given the estimated ship date as 12/19/2007.
2:54:57 PM Customer Twubear
That's what I've heard from the past from other Dell representatives. Yet the information you gave me today, is much different from any other information I have received from the FOUR other reps that I have spoken with.
2:55:30 PM Agent Sophia DSilva
Yes, you are right. This information is updated by our vendor on 12/11/2007.
2:55:40 PM Agent Sophia DSilva
So this is a recent update.
2:56:08 PM Customer Twubear
This was updated within the last three hours? The last Dell rep I spoke to was at 12:15PM PDT on 12/11/07.
2:56:49 PM Customer Twubear
I have spoken with Neha Goel, Richard, Vishal and two other reps on the telephone.
2:57:11 PM Agent Sophia DSilva
This information is updated by the vendor at 12/11/2007 12:49:12 CST.
2:57:26 PM Agent Sophia DSilva
Have I been able to answer your questions to your satisfaction in this chat?
2:57:38 PM Customer Twubear
No, I have asked repeatedly to be forwarded to someone of higher authority.
2:58:16 PM Agent Sophia DSilva
Certainly, you can speak to my supervisor. But even he will be able to give you the same information which I gave.
2:58:32 PM Customer Twubear
Yes, I would like to speak to your supervisor about the above reps.
2:59:16 PM System System
You are being transferred to another Agent. Please stand by...
2:59:16 PM System System
Sophia DSilva has left this session!
2:59:21 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
2:59:21 PM System System
Connected with Sup Sandeep Goswami
2:59:37 PM Customer Twubear
Hello.
3:01:26 PM Agent Sup Sandeep Goswami
Hi Twubear, this is Sandeep
3:01:30 PM Customer Twubear
Hello.
3:02:46 PM Customer Twubear
Hello? Sandeep?
3:03:24 PM Customer Twubear
Are you there?
3:04:06 PM Agent Sup Sandeep Goswami
I'm here
3:04:21 PM Agent Sup Sandeep Goswami
I was just going through your records
3:04:34 PM Customer Twubear
I see, okay. Please continue, I will wait.
3:06:42 PM Agent Sup Sandeep Goswami
Ok, its regarding the order for the Video card
3:06:52 PM Customer Twubear
Yes, in part.
3:06:57 PM Agent Sup Sandeep Goswami
and the concern is
3:07:12 PM Agent Sup Sandeep Goswami
that you have been given different information by different people
3:07:17 PM Agent Sup Sandeep Goswami
I understand that
3:07:21 PM Customer Twubear
Yes, I feel that I have been given the run around here at Dell.
3:07:27 PM Agent Sup Sandeep Goswami
I'll explain you who it happens
3:07:42 PM Agent Sup Sandeep Goswami
I'll explain you why it happens
3:07:48 PM Customer Twubear
Okay, I'm listening.
3:08:07 PM Agent Sup Sandeep Goswami
Since its a product manufactured by a different company other than Dell
3:08:17 PM Agent Sup Sandeep Goswami
and when its out of stock
3:08:47 PM Agent Sup Sandeep Goswami
we send request to the manufacturer to ship us more of the same product/s
3:09:10 PM Customer Twubear
Mmhmm.
3:09:27 PM Agent Sup Sandeep Goswami
and is they are also out of stock or have temporarily
3:09:32 PM Agent Sup Sandeep Goswami
stopped manufactured
3:09:47 PM Agent Sup Sandeep Goswami
the product
3:10:02 PM Agent Sup Sandeep Goswami
They would give us an estimated date
3:10:27 PM Agent Sup Sandeep Goswami
and once is every day/two or three days
3:10:37 PM Agent Sup Sandeep Goswami
requests are sent to the manufacturer
3:10:42 PM Agent Sup Sandeep Goswami
to ship out the product
3:11:02 PM Agent Sup Sandeep Goswami
and they may provide us with different and updated estimated ship date/s
3:11:14 PM Agent Sup Sandeep Goswami
which we in turn provide to you
3:11:15 PM Customer Twubear
I see. So in the past three hours, there have been three updates from MSI?
3:11:30 PM Agent Sup Sandeep Goswami
No that is not possible
3:12:40 PM Agent Sup Sandeep Goswami
The updated estimated ship date is 12/19/2007
3:12:49 PM Customer Twubear
Then that would go to explain the different updates I received over the past two weeks. But that would not explain the answers I got from Neha Goel, a phone rep and Sophia.
3:13:22 PM Agent Sup Sandeep Goswami
I would go through the chat logs and the case documentation/s
3:13:38 PM Customer Twubear
I came to this chat with every intention to cancel my order as I have brought my business elsewhere as Dell has utterly failed me. Then I am told the product is now expected to ship on the 19th.
3:13:41 PM Customer Twubear
Here is the log from this morning.
3:13:47 PM Agent Sup Sandeep Goswami
and provide necessary feedback to the concerned customer care person/s
3:13:57 PM Customer Twubear
Agent (Neha Goel): "Vic, I have checked the records and I apologize as this part number has been deactivated."
12/11/2007 01:23:31PM Agent (Neha Goel): "I request you to please cancel this order and place a new order for a substituted item with our Sales Department."
3:15:07 PM Agent Sup Sandeep Goswami
I can understand your frustration now
3:15:17 PM Agent Sup Sandeep Goswami
I would definitely take it up
3:15:27 PM Agent Sup Sandeep Goswami
and provide required feedback to her
3:15:37 PM Customer Twubear
To whom?
3:15:57 PM Agent Sup Sandeep Goswami
Agent (Neha Goel):
3:16:10 PM Customer Twubear
How am I as a customer supposed to contact her directly?
3:16:57 PM Agent Sup Sandeep Goswami
Well as of now there is no option to contact a particular customer care person
3:17:29 PM Customer Twubear
Then why would you suggest that I take it up and provide feedback to her if I have no way of contacting her? Doesn't that seem somewhat silly?
3:17:52 PM Agent Sup Sandeep Goswami
No what I meant was
3:18:02 PM Agent Sup Sandeep Goswami
I would provide the feedback to her
3:18:14 PM Customer Twubear
I see. Okay.
3:19:27 PM Customer Twubear
Regardless, unforunately, I have taken my business elsewhere and will not be conducting my future purchases with Dell. Can you please cancel my order?
3:19:55 PM Agent Sup Sandeep Goswami
I really apologize for this negative experience
3:20:04 PM Customer Twubear
My first computer was a Dell back in 200 and I am sad to say that the mighty sure have fallen.
3:20:04 PM Agent Sup Sandeep Goswami
If you wish to cancel your order
3:21:41 PM Customer Twubear
Back in 2000*
3:22:14 PM Agent Sup Sandeep Goswami
I really wish I was able to help you with this
3:23:00 PM Customer Twubear
I was offered free Next-Day shipping and $25 compensation on my order, which was nice. But those things do not help on an order that I will never receive.
3:23:11 PM Customer Twubear
I have wasted my time, energy and efforts on this matter and with Dell.
3:24:19 PM Agent Sup Sandeep Goswami
Im sorry about that
3:24:29 PM Agent Sup Sandeep Goswami
We cannot change the shipping method
3:24:43 PM Agent Sup Sandeep Goswami
after an order is placed
3:24:49 PM Agent Sup Sandeep Goswami
even if we do
3:25:03 PM Agent Sup Sandeep Goswami
the change might not reflect with the carrier
3:25:22 PM Customer Twubear
Wow... That leaves me pretty speechless. I was not asking that you do, I was telling you that other CSR's upgraded my shipping already and I was offered the $25 compensation. Which I appreciated, I really did.
3:25:41 PM Customer Twubear
However, those acts of kindness from Dell do not help when the order is never fulfilled.
3:25:49 PM Agent Sup Sandeep Goswami
Well who offered you that compensation, because
3:26:09 PM Agent Sup Sandeep Goswami
we cannot offer any compensation for any backorder issues
3:26:30 PM Customer Twubear
Let me see if that chat log is in my records on this computer. Can you wait ~5 minutes please?
3:26:49 PM Agent Sup Sandeep Goswami
ok
3:31:03 PM Customer Twubear
Okay, let's see... I have...
3:31:37 PM Customer Twubear
12/05/2007 06:02:01PM Agent (Vishal Khanna): "Keeping in perspective, the unwillingly caused inconvenience to you thus far, I will be happy to make an exception and going out of way to offer you a compensation for $25.00."
12/05/2007 06:02:52PM Agent (Vishal Khanna): "I have taken the permission from my manager to process the request for you."
12/05/2007 06:03:04PM Agent (Vishal Khanna): "How does that sound to you?"
3:34:47 PM Customer Twubear
Was this kind gesture also just a method to get me off of the line? If that was the case, Dell has become far more of a disappointment than I had originally anticipated...
3:35:40 PM Agent Sup Sandeep Goswami
I understand
3:35:50 PM Agent Sup Sandeep Goswami
that and have checked the whole session
3:36:05 PM Agent Sup Sandeep Goswami
the credit since it was offered we would go ahead and entertain that
3:36:25 PM Agent Sup Sandeep Goswami
Please email me at sandeep_goswami@dell.com
3:36:35 PM Agent Sup Sandeep Goswami
after you receive the order so that we can issue that
3:36:43 PM Agent Sup Sandeep Goswami
but shipping method even if we change
3:36:50 PM Customer Twubear
Well, I no longer want the order. I would like to cancel the entire order please.
3:36:58 PM Customer Twubear
I have already taken my business to another company
3:37:05 PM Agent Sup Sandeep Goswami
Well if thats your final decision
Got an email saying that my card (XFX) had been delayed and it had a link to the status page, but the status page still says it will ship today (12/11) and will arrive between 14-18.
Who knows.
Who knows.
This is pretty shitty. They charge your credit card before they ship, keep bullshitting the date of shipment and never have a solid answer. Why the hell can't they offer us one of the other 8800gt's with similar specs for the same price?
They're waiting for all the pre-charged money to mature in a hedge stock, then when Dell's made a huge killing and made their stock broker super rich on just the video card money, they'll spend the leftovers on buying actual cards.
As pissed as I am from getting the run-around from Dell's horrible CSR reps, I'm going to keep my order and see how this all plays out.
If I *do* decide to contact Dell again because of further delays, I will never bother with online chat again. It's obvious that not only are they not helpful but there is ZERO consistency. One person gets a credit, another person gets expedited shipping, and a 3rd person is told that it's not possible for them to make any changes to the shipping method? WTF?
If I *do* decide to contact Dell again because of further delays, I will never bother with online chat again. It's obvious that not only are they not helpful but there is ZERO consistency. One person gets a credit, another person gets expedited shipping, and a 3rd person is told that it's not possible for them to make any changes to the shipping method? WTF?
Just got my delay email.
Ordered the 27th, original estimated ship was today the 12th. Email indicates the next estimated ship is the 19th, 7 days from now.
Ordered the 27th, original estimated ship was today the 12th. Email indicates the next estimated ship is the 19th, 7 days from now.
Add me to the list of delayed orders as well. Just got my email on delayed until 1/16/08, a whole month+. To cancel or not cancel?
Getting the same run around as you all--told yesterday by a CSA that it would ship today, told today that it wouldn't ship for 1-2 weeks, asked to speak to a manager then was told it has been discontinued and may not ship at all. Then told that I would receive a call later on today after they had figured out more information. I'm not sure this can get much more ridiculous...
slayer202
Lifer
- Nov 27, 2005
- 13,679
- 119
- 106
dickheads...had to go through 2 people that told me the order was supposed to ship today, until i mentioned the delay email. finally got a supervisor who I got to offer me a coupon, but only $25 or $35(couldn't hear clearly, could have sworn he kept going back and forth). I told him it wasn't worth it, and he asked how much I wanted. I said closer to $50, he went back to check, said he can't, canceled the order.
Those of us who went with the Radeon cards are in the same boat. Orders pushed back at least a week. Last time I order something from Dell. By the time it arrives I can get it from every other company and possibly cheaper.
OK.. so mine was delayed until 1/24. After talking to everyone I could at Dell, I found a guy from Dell Home that sold me the 320MB 8800GTS for 309.99 and gave me a case number. He told me to call customer service when i get the card to get a $89 credit to my credit card.
sounds shadey.. but I will get an 8800 on saturday so that works for me.
sounds shadey.. but I will get an 8800 on saturday so that works for me.
You are getting the old G80 card. The 320MB/640MB 8800GTS cards are actually from the last refresh because the NEW G92 8800GTS is a 512MB card.
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